Products and License Models

Citrix combines virtualization, networking and cloud technologies with collaborative services into a full portfolio of products that enable mobile workstyles for users and virtual datacenters for IT.

Our wide range of product editions, licensing models and maintenance plans ensures you can find the right purchase options for your organization. Features and functionality of on-premises products may differ from features and functionality of cloud offerings, even when purchased together as hybrid offerings. See component/feature entitlement listings for offerings of interest to you.

Apps and Desktops (on-premises)

Product Line*** Editions License Models* Perpetual Maintenance**
Notes
Citrix Virtual Desktops and Citrix Virtual Apps and Desktops Standard (Citrix Virtual Desktops) and Advanced and Premium (Citrix Virutal Apps and Desktops) User/Device, Concurrent Available Customer Success Services

Product licenses must be purchased with Customer Success Services for a minimum of one year from delivery. RDS CALs and SQL Server, if included with your product, is licensed by Microsoft under its license model and license terms. With respect to devices connected to the Internet, Workspace app for this product may, without additional notice, check for updates that are available for download and installation to the device and let the user know of their availability. Only non-personal identifiable information is transmitted when this happens, except to the extent that IP addresses may be considered personally identifiable in some jurisdictions. If you license Citrix Virtual Apps and Desktops Premium Edition, you may use the WEM component to support physical desktops which are not part of a VDA deployment in addition to your VDA deployment, but total usage of WEM may not exceed total licenses purchased. A full component/feature entitlement listing for each edition of this product is set forth within the matrix at: https://www.citrix.com/products/citrix-virtual-apps-and-desktops/feature-matrix.html. You are licensed to use only the features of your edition. This product may include Citrix Customer Experience Improvement Program (CEIP) and/or CEIP Extended functionality.***** This product may be used to provide application services to internal users or third parties, but total usage is limited to the number of licenses purchased.

With active Customer Success Services, all Editions of Citrix Virtual Apps and Desktops include Citrix App Layering. If you are licensed for Citrix Virtual Apps and Desktops Premium Edition, you may also use the User Layers and Advanced Configuration features of Citrix App Layering. User Layers enables writable layers for personalization. Advanced Configuration is for deploying layers to multiple hypervisor types, clouds, provisioning mechanisms, or broker types. All Citrix Virtual Apps and Desktops editions include Citrix Hypervisor Advanced Edition.

Citrix Virtual Apps

Standard

Advanced and

Premium

Concurrent, and for Fundamentals, Named User Available Customer Success Services

Product licenses must be purchased with Customer Success Services for a minimum of one year from delivery. If your product is XenApp Fundamentals, it is offered only under the Named User license model and is available with Microsoft RDS CALs. RDS CALs and SQL Server, if included with your product, is licensed by Microsoft under its license model and license terms. With respect to devices connected to the Internet, Workspace app for this product may, without additional notice, check for updates that are available for download and installation to the device and let the user know of their availability. Only non-personal identifiable information is transmitted when this happens, except to the extent that IP addresses may be considered personally identifiable in some jurisdictions. If you receive Citrix Virtual Apps as a component of Citrix Virtual Apps and Desktops, your Citrix Virtual Apps license model is the same as for your Citrix Virtual Apps and Desktops. If you license Citrix Virtual Apps Premium Edition, you may use the WEM component to support physical desktops which are not part of a VDA deployment in addition to your VDA deployment, but total usage of WEM may not exceed total licenses purchased. A full component/feature entitlement listing for each edition of this product is set forth within the matrix at: https://www.citrix.com/products/citrix-virtual-apps-and-desktops/feature-matrix.html. You are licensed to use only the features of your edition. This product may include Citrix Customer Experience Improvement Program (CEIP) and/or CEIP Extended functionality.***** This product may be used to provide application services to internal users or third parties, but total usage is limited to the number of licenses purchased.

With active Customer Success Services, all editions of Citrix Virtual Apps include Citrix App Layering, but only the Premium Edition includes the right to use the User Layers and Advanced Configuration features of Citrix App Layering. User Layers enables writable layers for personalization. Advanced Configuration is for deploying layers to multiple hypervisor types, clouds, provisioning mechanisms, or broker types.

Provisioning Services Datacenter Edition Concurrent Session Available Customer Success Services Product licenses must be purchased with Customer Success Services for a minimum of one year from delivery. Under the Concurrent Session model, each physical or virtual machine provisioned by the product server software requires a separate license. The Datacenter Edition may not be deployed in a Citrix Virtual Desktop or Citrix Virtual Apps and Desktops environment. If you received Provisioning Services as a component of another product, then your product entitlement is set forth within the matrix at https://www.citrix.com/products/citrix-virtual-apps-and-desktops/feature-matrix.html.

Server (on-premises)

Product Line Editions License Model* Perpetual Maintenance
Notes
Citrix Hypervisor
Standard and Enterprise
CPU Socket Available Customer Success Services

Customer Success Services must be purchased with new product licenses. If you received this product as a component of another product, this product is licensed for an unlimited quantity of sockets, but only for supporting virtual machines within that product solution environment.

You may only use the Microsoft System Center Operations Manager Pack for Citrix Hypervisor with Citrix Hypervisor Enterprise Edition or if you received this product as a component of Citrix Virtual Apps and Desktops Premium Edition.

Infringement indemnification under Section 4 of the Citrix EULA for this product (posted at http://www.citrix.com/buy/licensing/agreements.html) includes coverage of Open Source Software (as defined therein), but such indemnification is subject to the liability cap under Section 7. IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF CITRIX, ITS AFFILIATES, SUPPLIERS, OR AUTHORIZED DISTRIBUTORS EXCEED THE AMOUNT PAID FOR THE PRODUCT AND/OR MAINTENANCE TERM AT ISSUE.

Networking (on-premises)

Product Line*** Editions License Models* Perpetual Maintenance**
Subscription Maintenance Notes
Citrix ADC VPX, MPX, SDX, and CPX

Standard, Advanced, Premium Express

 

Appliance (MPX, SDX), VM (VPX), Virtual Instance (CPX), and Pooled Capacity (subscription) Available (excluding CPX and Pooled Capacity) Appliance Maintenance (MPX, SDX), Customer Success Services (VPX, CPX) and Hardware Maintenance (Zero-Capacity Hardware for Pooled Capacity) Included for Pooled Capacity Maintenance must be purchased with new products for one year from delivery. Subscription Maintenance is included with Pooled Capacity subscriptions, but Hardware Maintenance must still be purchased for any Zero-Capacity Hardware. If you receive Citrix SCOM Management Pack for Citrix ADC as a component of Citrix ADC Premium, you may use it only to manage only your Citrix ADC Premium environment. A full component/feature entitlement listing for each edition of this product is set forth within the matrix at: https://www.citrix.com/products/citrix-adc/platforms.html. You are licensed to use only the features/components of your edition. Networking CPX requires Citrix Application Delivery Management software to authenticate usage.  Citrix Application Delivery Management software must be purchased separately.  These NetScaler products may include Citrix Call Home.***** All Citrix Networking SDX - Instance Add-On Packs are licensed in bundled Instances for a particular generation and series of Citrix Networking SDX appliances, with each Add-On Pack for your use on only a single appliance. You may reallocate an Add-On Pack in full to a different Citrix Networking SDX appliance of the same generation and series using the Citrix customer licensing portal, but you may not reallocate an Add-On Pack to an appliance of a different generation or series.  A Pooled Capacity starter pool subscription for zero-capacity appliances may be purchased only when you already own the appliances or purchase initial appliances with the subscription. Add-on subscriptions for appliances may only be purchased after purchase of the starter pool and after/with corresponding appliances.
Citrix Gateway Standard Advanced and Premium  Appliance, and for VPX, per VM, as well as Universal licenses for advanced product features
Available Appliance Maintenance and, for VPX, Customer Success Services
Available only for VPX Available as physical appliances (MPX) and virtual appliances (VPX). Appliance Maintenance must be purchased with new physical hardware appliances. Customer Success Services must be purchased with the new VPX product licenses. For Citrix Virtual Apps and Desktops use cases: EPA, SmartAccess and SmartControl and other advanced features, you will need to purchase additional universal licenses (separate from licenses for this product as physical hardware or VPX). If you received universal licenses as a component of another product, your licenses are limited to use on any Citrix Gateway appliance (physical or virtual) in support of that product environment. This product may include Citrix Call Home.*****
Citrix Secure Web Gateway Standard, Advanced, Premium  Appliance, and for VPX, per VM Available Appliance Maintenance and, for VPX, Customer Success Services Available only for VPX Available as physical appliances (MPX ) and virtual appliances (VPX). Appliance Maintenance must be purchased with new physical appliances. Customer Success Services must be purchased with new VPX product licenses. An add-on subscription feature, Citrix URL Threat Intelligence, provides category and reputation information of URLs, and helps in filtering undesired websites. This product may include Citrix Call Home.*****
Citrix SD-WAN Standard, WANOp, and Premium  Appliance, VM (VPX), Pooled Capacity (subscription) and Concurrent (Client Plug-In) Available Appliance Maintenance, Customer Success Services (VPX) and Hardware Maintenance (Zero-Capacity Hardware for Pooled Capacity) Included for Pooled Capacity The product portfolio includes hardware appliance and virtual appliance (VPX) options, and offers a software client (NetScaler SD-WAN Client Plug-in for Receiver) for the WAN Op Edition. Maintenance must be purchased with the new product for one year from delivery. Subscription Maintenance is included with Pooled Capacity subscriptions, but Hardware Maintenance must still be purchased for any Zero-Capacity hardware. If you received this product as a component of Workspace Suite, Maintenance must be purchased for Workspace Suite. If you received the VPX WAN Op edition licenses as a component of Citrix Virtual Apps and Desktops Premium Edition, the VPX product may be used in branch/remote offices where there are one or more active Users, Concurrent Users and/or Devices of Citrix Virtual Apps and Desktops Premium Edition (but such licenses may not be used in your central data center(s) supporting those branch/remote offices). Use in branch/remote offices may include acceleration, control and optimization for all branch/remote office users for all WAN services. Appliance maintenance must be purchased with physical hardware versions of this product. This product may include Citrix Call Home.***** 

Mobility (on-premises)

Product Line*** Editions License Models* Perpetual Maintenance** Notes
Citrix Workspace Suite 2018 Single Edition
User Available Customer Success Services

Customer Success Services must be purchased with new product licenses. Any Citrix Cloud services components are delivered under Select Services which must remain active for continued Citrix Cloud services access. Licenses for this product must be run on a dedicated license server (s) for this product alone. All components of this product are licensed only to the same Users (you may not authorize different Users for each component). Licenses for this product cannot be used or interchanged with licenses for components of this product sold as stand-alone products. This product may include Citrix Customer Experience Improvement Program (CEIP) and/or CEIP Extended functionality.***** This product may be used to provide application services to internal users or third parties, but total usage is limited to the number of licenses purchased.

With active Customer Success Services, Workspace Suite includes Citrix App Layering. You may use all of the features of Citrix App Layering, including User Layers and Advanced Configuration. User Layers enables writable layers for personalization. Advanced Configuration is for deploying layers to multiple hypervisor types, clouds, provisioning mechanisms, or broker types.

Citrix Workspace Bundle 2018 Single edition Concurrent for Citrix Virtual Apps and Desktops and User for other components Available Customer Success Services

Customer Success Services must be purchased with new product licenses. Any Citrix Cloud services components are delivered under Select Services which must remain active for continued Citrix Cloud services access. Licenses for this product must be run on a dedicated license server for this product alone. Only those consuming Concurrent licenses for Virtual Apps and Desktops may be Users of the other components of this product. You may need to purchase additional User licenses for the other components to have sufficient licenses for all such Users. Licenses for this product cannot be used or interchanged with licenses for components of this product sold as stand-alone products. This product may include Citrix Customer Experience Improvement Program (CEIP) and/or CEIP Extended functionality.***** This product may be used to provide application services to internal users or third parties, but total usage is limited to the number of licenses purchased. 

With active Customer Success Services, this product includes Citrix App Layering. You may use all of the features of Citrix App Layering, including User Layers and Advanced Configuration. User Layers enables writable layers for personalization. Advanced Configuration is for deploying layers to multiple hypervisor types, clouds, provisioning mechanisms, or broker types.

XenMobile MDM, Advanced, Enterprise or XenMobile for Samsung Knox User or Device Available Customer Success Services Customer Success Services must be purchased with new product licenses.  For on-premises XenMobile, a SaaS control plane component is delivered only under Customer Success Services and its renewal is subject to Customer Success Services renewal. XenMobile for Samsung KNOX, is available only for a term under the Device model. XenMobile for Samsung KNOX is delivered with a key that activates Samsung KNOX software for one year for the number of Device licenses purchased for the product, but Samsung KNOX software is distributed and licensed exclusively by Samsung and is not part of the product. To extend the Annual License for this product, including the key that activates Samsung KNOX software, you must purchase and install new licenses prior to the expiration of the current licenses. Note that if new licenses are not purchased and installed, on-premises subscription product and KNOX software is not licensed for use beyond the expiration of the subscription period. On-premise subscription product and KNOX software may disable themselves upon expiration of the subscription period. This product may include Citrix Customer Experience Improvement Program (CEIP) and/or CEIP Extended functionality.***** This product may be used to provide application services to internal users or third parties, but total usage is limited to the number of licenses purchased.
ShareFile On-Premises Enterprise Model Available Customer Success Services Customer Success Services must be purchased with new product licenses. This product includes both native API connectors, and a SaaS control plane delivered under Customer Success Services, for your administrative control of the product. Notwithstanding the foregoing, if you received this product as a component of Citrix Endpoint Management service, your license allows use of the SaaS control plane only for your administrative control of the product.  Renewal of the SaaS control plane is subject to Customer Success Services renewal. This product may be used to provide application services to internal users or third parties, but total usage is limited to the number of licenses purchased.
X-1 Mouse Single Model Device N/A N/A This product is is intended only for business use and is not a consumer product. It is designed to work only with Citrix Workspace app. All other uses are strictly prohibited.

Citrix also offers collaboration, remote access and IT support tools on a subscription basis. The following table shows our software-as-a-service offerings:

Citrix Cloud (SaaS)

Product Line**** Editions/
Packages
License Models* Monthly Annual SaaS Maintenance Notes
Citrix Workspace
Standard Service, Premium Service, Premium Plus Service
User (and User or Device for Premium Plus Service)
N/A Available Included This service package determines your service entitlement. The service description includes an overview and other terms applicable to your service: https://www.citrix.com/buy/licensing/saas-service-descriptions.html.
Apps and Desktops, Mobility, Storage, and Networking Services

 




Citrix Virtual Apps 

Citrix Virtual Apps and Desktops

Citrix Virtual Desktops 

Citrix Secure Browser (Standard) 

Citrix ShareFile 0GB Service (Standard, Advanced, Premium)

Citrix ShareFile Unlimited (Standard, Advanced, Premium)

Citrix Citrix Endpoint Management 

Citrix XenApp Essentials Service******

Citrix Virtual Apps and Desktops Essentials******

Citrix Web App Security 

Citrix Gateway (Standard)

Citrix Application Delivery Management (Advanced)

User or Device (and Virtual IP Address for NM&ASAHS)(also see Notes for any service specific options)

N/A Available Included

The service package purchased determines your service entitlement. The service description includes an overview and other terms applicable to your service: https://www.citrix.com/buy/licensing/saas-service-descriptions.html. If the service package purchased is a Citrix Cloud transition or trade-up package with hybrid rights, those perpetual on-premises licenses which are the subject of the transition or trade-up are rescinded upon the purchase, but are replaced with term on-premises licenses for a license model and term defined by the relevant transition or trade-up SKU. If the service package purchased is Citrix Cloud Add-on, you will receive term on-premises User/Device licenses for the term of your corresponding Citrix Cloud subscription. Notwithstanding the foregoing, only those users or devices covered by your Citrix Cloud subscription may use on-premises term licenses to connect to the Citrix Cloud Services. Any prepaid Citrix Software Maintenance or Subscription Advantage on any rescinded perpetual licenses terminates with those licenses. You shall have no right to credit or refund for any rescinded licenses or those services. Product components of this service may include Citrix Customer Experience Improvement Program (CEIP) and/or CEIP Extended functionality.*****

Citrix Cloud on-premises components may only be used in conjunction with Citrix Cloud services pursuant to the applicable terms of service. The Citrix ADC VPX 3000 on-premises component of Endpoint Management Service may only be used for connecting Endpoint Management apps to on-premises resource locations via micro-VPN technology. It is not meant for general VPN use, including but not limited to remote access and/or single sign-on to any web, SaaS, VDI or any enterprise application whether in a datacenter or cloud.

Citrix Application Delivery Management allows a mix of up to 10 Virtual IP Address licenses to be used to license MAS deployed on-premises and on Citrix Cloud.

Citrix Virtual Apps, Citrix Virtual Apps and Desktops, Citrix Virtual Desktops and Citrix Workspace Premium Plus Edition includes Citrix App Layering. You may use all of the features of Citrix App Layering, including User Layers and Advanced Configuration. User Layers enables writable layers for personalization. Advanced Configuration is for deploying layers to multiple hypervisor types, clouds, provisioning mechanisms, or broker types.

Workspace Environment Management for Workspace Premium, Workspace Premium Plus and Citrix Endpoint Management is only offered in certain geographic regions.

With respect to ShareFile Unlimited, you are entitled to 1 TB of storage per user and may request increases as needed for reasonable use as intended pursuant to the service description at https://www.citrix.com/buy/licensing/saas-service-descriptions.html.

Intelligent Traffic Management
Standard, Premium, Standard Video Premium Video Monthly Query Capacity   N/A
Available
 
Included   The service package purchased determines your service entitlement, including monthly query capacity and monthly additional feature capacity (zones, monitors, radar, applications, analytics, and data ingest, as applicable). The service description includes an overview and other terms applicable to your service: https://www.citrix.com/buy/licensing/saas-service-descriptions.html.

Enterprise SaaS

Product Line**** Editions/
Packages
License Models* Monthly Annual SaaS Maintenance Notes
ShareFile

Personal
Team
Business

 

Virtual Data Room

 

User Available/
SMB only
Available Included On-premises components may only be used in conjunction with the service and within service term(s) purchased.
Podio

Lite

Team

Business

User Available/
SMB only
Available Included On-premises components may only be used in conjunction with the service and within service term(s) purchased.

* Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the product server software or service through your assignment of a single user ID. Under the Device model, a “Device” is a device authorized by you to be used by any individual(s) to access instances of the product server software or service (locally or over a network). User and Device licenses may be reassigned only pursuant to Citrix’ policy, process and timescale for reassignment. For Citrix on-premises product offerings, see this Licensing FAQ. For Citrix Cloud and Enterprise SaaS product offerings, see this Licensing FAQ. You may deploy network architectures that use hardware or software to reduce the number of Users or Devices that directly access the product server software or service. This is referred to as multiplexing or pooling. This does not reduce the number of licenses required to access or use the server software or service under either license model. A license is required for each User or Device that is connected to the multiplexing or pooling software or hardware front end. You must acquire and assign a license to each User or Device that accesses instances of the server software or service directly or indirectly, frequently or infrequently, even if the authorized User or Device is an automaton. Under the Concurrent model, a "Concurrent" device is an anonymous single device connected to a single instance of the server software. Under the CPU Socket model, a “CPU Socket” is an individual CPU socket on a server running the PRODUCT, regardless of whether or not the socket contains a CPU. Licenses must be purchased for all CPU sockets on such server(s). Under the Application model, an “Application” is an individual object code file capable of being analyzed by the product. Under the VM model, a “VM” is a virtual machine or single physical server if the server is not virtualized. Under the Concurrent Session model, which is offered exclusively with Provisioning Services, a "Concurrent Session" is the number of physical or virtual machine sessions serviced by the product. Under the Appliance model, an "Appliance" is the physical appliance with embedded product software as provided by Citrix, and you may use the Appliance up to its capacity as intended. Under the Pooled Capacity model for your purchased instances and capacity (throughput) may be deployed on either zero-capacity physical appliances, VPX or CPX instances in your infrastructure, or VPX or CPX instances deployed in supported public cloud providers (collectively your "Pooled Capacity"). Under the Pooled Capacity model for Citrix SD-WAN, your purchased capacity (throughput) may be deployed only on zero-capacity SD-WAN physical appliances. Under the Virtual Instance license model, a "Virtual Instance" is a virtual deployment within a single software container. Under the Virtual IP Address license model, "Virtual IP Address" is a single virtual IP address. Under the Monthly Query Capacity model, "Monthly Query Capacity" is the maximum monthly number of queries permitted. Unused queries expire each month with no carry-overs permitted. "Express" versions of products are offered with limited term license and with NO WARRANTY, INFRINGEMENT INDEMNIFICATION OR SOFTWARE MAINTENANCE. Further, "Express" versions may not be used by any Citrix or non-Citrix service providers for a cloud/hosted production offering. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control.

** See Software Maintenance descriptions at www.citrix.com/support/programs.html and Appliance Maintenance descriptions at https://www.citrix.com/support/programs/appliance-maintenance.html. Reinstatement and recovery charges may apply for expired Maintenance. Downgrades between Maintenance programs are not offered.

*** See product specific end user license terms at http://www.citrix.com/buy/licensing/agreements.html (in addition to the content and notes above). Unless otherwise noted, each product license may be loaded on only a single license server or appliance instance, as applicable. With respect to an audit under the end user license terms, excess license usage will be determined based on peak usage and billed at the then-current Citrix suggested retail price for licenses and for maintenance on those licenses (for the lesser of the duration of the excess usage or two years). Charges for any additional findings, as well as audit fees, may apply. With respect to your purchase of a product trade-up or upgrade, or your implementation of a product release with new product licenses under Maintenance, you are permitted a 90 day grace period to run both your new and the old product licenses in production. This period runs from your purchase of the trade-up or upgrade, and from your download of the new release under your maintenance program. You agree to destroy the old licenses and retain no copies after the grace period. Certain products include a license overdraft feature that enables you to use a limited number of additional licenses to prevent access denial. Any overdraft feature is offered as a convenience, not as a license entitlement. Any overdraft licenses used must be purchased within 30 days of first use. Citrix reserves the right to remove any overdraft feature in new product releases.

**** See the product specific terms of service at http://www.citrix.com/buy/licensing/agreements.html, and product specific service descriptions at https://www.citrix.com/buy/licensing/saas-service-descriptions.html (in addition to the content and notes above). In the event of a conflict between a product specific service description and this table, the service description shall control.

***** If you activate Citrix Customer Experience Improvement Program (CEIP) functionality, should it be offered with your product, Citrix may store, transmit and use technical and related non-personally identifiable information about your use of the product, including configuration information. If you activate CEIP Extended functionality or Citrix Call Home, Citrix may store, transmit and use technical and related personally identifiable information about your use of the product in order to be able to send you pertinent best practices advice and recommendations. Collected data is subject to Citrix’s Privacy Policy at http://www.citrix.com/about/legal/privacy.html.

******Available only in the Microsoft Azure Marketplace.
This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase.