SaaS Service Descriptions

Last Revised June 21, 2017

These Service Descriptions are incorporated by reference into the Terms of Service for the applicable Services to which Customer has subscribed. Citrix reserves the right to update these Service Descriptions from time to time without notice to Customer. Except as otherwise set forth in the Terms of Service, Customers continued access and use of the Services will indicate Customer’s acceptance of the then-current Terms of Service and Service Descriptions.

Definitions. All Terms not otherwise defined herein shall have the meanings set forth in the Terms of Service. For any conflict between these Service Descriptions and the Terms in any other component of the Agreement, the Terms below control for the applicable Services only.

  • Administrator means a Customer-designated individual (or by default, the authorized signatory of the Agreement) who manages the Customer Account.
  • Administration Center means a portal for an Administrator that provides end-user and account-management tools, and a centralized control for administration and deployment of the Services.
  • Authorized Device means a designated mobile device authorized to access and use the Services under the Device Model in accordance with the Agreement. Each Authorized Device must be assigned a mobile device identity under a device log, and is counted as an Authorized Device regardless of whether or not the Authorized Device is being used at any given time.
  • Customer Account means an account for a particular Customer that is required to access and utilize the applicable Services.
  • Customer Content means any files, documents, recordings and other information belonging to Customer, users or others as uploaded to Customer’s Account for storage and/or used, presented or shared in connection with the Services, and is not related to Citrix servicing or accessing Customer’s Account.
  • Named Authorized User/NAU means those Customer-designated individuals who may access and use the Services in accordance with the Agreement. Each NAU must have a Named User ID. Customer-designated individuals may include, by way of example, employees, contractors, consultants and agents or third parties with whom Customer transacts business as designated by an Administrator.
  • Named User ID/User ID means the unique identifier of each Customer-designated individual authorized to use the Services.  A Named User ID must be unique and may not be of a generic nature (e.g., john.doe@Citrix.com is a unique Named User ID; whereas support@Citrix.com, user1@Citrix.com, or trainer@Citrix.com, are examples of generic user identifiers).
  • Services means the generally available Citrix offerings as described in the Agreement, including any components provided with them. Citrix may update the Services at any time in its sole discretion and all Services set forth in the Services Descriptions may not be available to all Customers.
  • Terms of Service means the then-current Citrix Terms of Service applicable to the Services, or such other URL designated by Citrix.
  • User means Named Authorized User (NAU).

Authority to Represent Customer.  For all purposes of the Agreement and the operation of the Services, Citrix shall be entitled to rely on its reasonable and good faith determination of an individual’s or Administrator’s authority to act on behalf of Customer.

Discontinued Services.  For Customers with subscriptions to Services no longer available for purchase, the Service Description last applicable to such Services shall apply.

Privacy Policy.  Unless otherwise noted in the applicable Service Description, the Citrix Privacy Policy applies.  

Use Levels.  Use Levels means the model by which Citrix measures, prices and offers the Services to Customer as set forth on the applicable price list, Order, and/or Service Description. Some Use Levels may not be available to all Customers or may be restricted based on the channel from which the Services have been purchased. Customer is responsible for designating and managing its Users and their use of the Services in accordance with the Agreement and the Use Levels set forth in the Order and/or the Service Descriptions.  Each User must have a unique User ID that may not be shared. Citrix reserves the right to review Customer’s usage, in its sole discretion, determine if Customer is exceeding the appropriate Use Levels, and (i) suspend Customer’s access to the Services, (ii) terminate the Services, and/or (iii) invoice Customer for actual usage. Should Citrix suspect that any User information is not accurate, current or complete, Citrix reserves the right to suspend or terminate Customer’s or User’s usage of the Services.

Technical Support.  Customer and technical support options, if available, may be viewed at Product Support Portal.

Training.  Citrix may make available to Customer online training sessions for individuals who are authorized by Customer to access the Services. Additional fees may apply.

Overview. Citrix Cloud is a unified, hosted Citrix service delivery platform allowing for the design, delivery and management of complete integrated workspaces. The platform currently offers the Services listed below and is sold in packages on a subscription basis.

  • XenApp Essentials Service (available only in the Microsoft Azure Marketplace). Citrix XenApp Essentials is the fastest and easiest way to securely deliver Windows apps from Microsoft Azure to any device. This unique Citrix Cloud application virtualization service combines industry-leading XenApp technology with the power and flexibility of Microsoft Azure to provide a simple, prescriptive, and easy-to-consume app delivery solution. XenApp Essentials includes NetScaler Gateway Service and 1GB data transfer per user per month. Data transfer add-on packs of 25GB are available for purchase and can be shared across users.
  • XenDesktop Essentials Service (available only in the Microsoft Azure Marketplace). Citrix XenDesktop Essentials Service on Azure simplifies Windows 10 migration, expedites deployment and streamlines on-going management at scale while delivering a rich user access experience. Available exclusively in the Azure Marketplace, Citrix and Microsoft deliver a single interface to manage this new Citrix Cloud service and Azure infrastructure side-by-side. 
  • XenApp Service & XenDesktop Service. XenApp Service & XenDesktop Service delivers secure virtual apps and desktops to any device, and leaves the product installation, setup, configuration, upgrades and monitoring to Citrix. This service enables you to maintain complete control over applications, policies and users while delivering the best user experience on any device, under any network condition. Includes Citrix Smart Tools. 
  • XenDesktop Service. XenDesktop Service provides complete management and secure delivery services for virtual desktops. Requires customer to supply a datacenter or cloud infrastructure to run virtual app and desktop images. Includes Citrix Smart Tools. 
  • Workspace Suite (Hybrid). Provides a hybrid approach for consumption of Citrix Workspace offerings. As a hybrid solution, it combines cloud-based EMM delivery with the inclusion of XenMobile Premium Service subscription and app/desktop virtualization with on-premises licensing components for XenDesktop Platinum. Software Maintenance for all CWS (Hybrid) components is included with these term-based subscriptions. 
  • Workspace Service. Workspace Service provides complete management and secure delivery of apps, desktops, mobile and data to any device, across any infrastructure for comprehensive business mobility. Requires customer to supply the datacenter, or cloud infrastructure to run virtual app and desktop images. Also includes a 1GB ShareFile account for each subscriber with the option to purchase 3 capacity increase add-ons, and Citrix Smart Tools. 
  • XenApp Secure Browser Service. XenApp Secure Browser Service delivers secure remote access to web and SaaS applications from the cloud with zero end point configuration. Administrators pre-define the web browser and plug-ins needed to securely access the web application. End users access these pre-defined web applications via a simple URL– no need to log in to a VPN or a locally installed Citrix Receiver. The app is launched from the cloud or datacenter and opens up a Receiver for HTML5 session inside the user’s preferred browser, adding an extra layer of security between your corporate network and the end point. 
  • XenMobile Service. XenMobile Service provides mobile device management (MDM), mobile application management (MAM), mobile content management (MCM), secure network gateway, and enterprise-grade mobile productivity apps in one comprehensive solution. XenMobile Service enhances the user experience on BYO or corporate devices, without compromising security. Let Citrix and our partners help you manage your XenMobile environment. 
  • ShareFile Standard Service. ShareFile Standard Service allows for the mobility and collaboration needs of employees and the data security requirements of the enterprise through secure enterprise file sync and sharing. Package does not include any cloud storage, however three capacity add-ons (1GB, 20GB, 500GB) are available for purchase. 
  • Citrix NetScaler Gateway Service. Citrix NetScaler Service allows for the most secure way to deliver virtual apps and desktops using Citrix Cloud. This is a cloud based offering that is simple to deploy and manage, helps to ensure availability of XenApp and XenDesktop service and enables the best user experience on any device under any network condition.

Customer Access and Use.  Customer is solely responsible for any and all activities that occur under Customer’s Account, including ensuring that Customer and all Users (i) exit or log-off from the Services at the end of each session of use, and (ii) have all necessary rights in and to any Customer Content, including apps, submitted to the Services. Customer shall notify Citrix immediately of any unauthorized use of a Customer Account or any User password, or any other breach of security that is known or suspected by Customer. Customer agrees to indemnify and hold Citrix harmless against any claim and/or liability resulting from Customer’s failure to comply with the responsibilities set forth herein.

Customer Accounts and Responsibilities.  A Customer Account is required for an individual to access and utilize the Services. To establish a Customer Account, each Named Authorized User must complete a registration process by providing Citrix with current, complete and accurate information as prompted by the registration form and promptly update such information, as appropriate. Each User must choose a personal, non-transferable password and Customer Accounts cannot be shared or used by more than one individual. Customer is responsible for its Users’ compliance with the Agreement.

Data Privacy and Privacy Policy.  To the extent Citrix Cloud stores or processes personal data on behalf of Customer and Users, Citrix shall disclose such personal data only according to instructions from Customer, Customer Administrator or its Users. Citrix Cloud has implemented appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. These measures are outlined at Citrix Security and Compliance Information. Customer’s use of the Services shall be subject to the Privacy Policies applicable to the Services. Citrix reserves the right to modify its Privacy Policies in its reasonable discretion from time to time.

Technical Support.  Customer and technical support is available via the question mark icon displayed within the Services.

Use Levels.  The Services package purchased determines Customer’s service entitlement.

Overview. The Citrix NetScaler Web App Security Service (the “Service”) is a cloud-based application security service that protects customers’ web applications and infrastructure against web exploits and application layer attacks. The Service has historical retention capabilities for easy operations and incident analysis. Certain terms below are defined in the Glossary of Terms at the end of this Service Description.

Citrix Responsibilities. Subject to Customer’s payments of the applicable fees for the Service, Citrix will provide the Service, any available updates thereto, and technical support and training as described in this Service Description.

Features of the Service.

The Service includes the following features:

  • OWASP Top 10 Web attacks protection
  • IP Reputation
  • SSL Inspection
  • Up to 5 unique DNS Fully Qualified Domain Names (FQDN)
  • Base performance of 25 Mbps
  • 2 TB of data transfer per month

Performance and Data Transfer Limits. The Service has performance and data transfer limits. Customer agrees to pay any overage in excess of these limits. Customer may purchase additional performance or data transfer capacity if Customer wants to exceed these limits in its use of the Service.

TLS Key Handling. Customer shall provide TLS private keys to Citrix for Customer’s authentication with the Service. TLS private keys provided to Citrix are encrypted ‘at rest’ and during transport. Citrix implements technical measures to constrain TLS private key distribution to authorized nodes.

Disclaimer. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE SERVICE DOES NOT PREVENT OR ELIMINATE ALL DDOS OR OTHER SECURITY ATTACKS. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. CITRIX MAKES NO WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED, TO ANY WARRANTIES EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF TITLE, NON-INFRINGMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SERVICE OR THE RESULTS TO BE OBTAINED FROM ITS USE. THE SERVICE IS PROVIDED BY CITRIX ON A COMMERCIALLY REASONABLE EFFORTS BASIS, AND CITRIX DOES NOT WARRANT THAT THE SERVICE SHALL BE ERROR-FREE, UNINTERRUPTED, SECURE OR THAT MALICIOUS TRAFFIC WILL NOT REACH CUSTOMER’S APPLICATIONS, DEVICES OR NETWORKS.

Glossary of Terms.

DDoS means Distributed Denial of Service.

DNS means Domain Name System.

FQDN means Fully Qualified Domain Name, including both the DNS top level domain name and the host name.

Mbps: megabit(s) per second. One Mbps is equal to 1,000 Kbps.

OWASP means the Open Web Application Security Project.

TLS means the Transport Layer Security protocol for network communications security.

TB: terabytes delivered. One (1) TB is equal to 1,000 GB.

Overview. Podio is a cloud-based collaborative work platform that enables business teams and individuals to work in a social setting. Its interactive, team-based work environment empowers users to manage workflows through both real-time and asynchronous communication within a single cloud-based service. Podio features powerful social collaboration tools and customizable workflow apps, plus the ability to seamlessly integrate other supported cloud services into Podio workspaces. Podio is delivered as Software-as-a-Service and does not require any premises based software deployment.

Customer Access and Use. Customer shall be solely responsible for its actions and the actions of its Users while using the Services and the contents of transmissions through the Services (including, without limitation, Customer Content). Customer agrees not to knowingly upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Services or any computer. Customer is solely responsible for any and all activities that occur under Customer’s Account, including ensuring that Customer and all Users (i) exit or log-off from the Services at the end of each session of use, and (ii) have all necessary rights in and to any Customer Content, including apps, submitted to the Services. Customer shall notify Citrix immediately of any unauthorized use of a Customer Account or any User password, or any other breach of security that is known or suspected by Customer. Customer agrees to indemnify and hold Citrix harmless against any claim and/or liability resulting from Customer’s failure to comply with the responsibilities set forth herein. Customer may use Podio for the number of Podio Users set forth in the applicable Order or as added by an Administrator or Podio User and invoiced to Customer. A Podio User is an individual who may access and use the Services in accordance with the Agreement and has a Named User ID, which may not be shared or transferred. The Administrator may change the privileges of a Podio User in the Administration Center.

Customer Accounts and Responsibilities. A Customer Account is required for an individual to access and utilize the Services. To establish a Customer Account, each User must complete a registration process by providing Citrix with current, complete and accurate information as prompted by the registration form and promptly update such information, as appropriate. Each User must choose a personal, non-transferable password and Customer Accounts cannot be shared or used by more than one individual. Customer is responsible for its Podio Users’ compliance with the Agreement. Customer is provisioned with a Podio account or signs up at www.podio.com (after email verification to ensure the identity of the user accessing the account, a password is issued and an account created). Podio Users with designated privileges may invite new or additional Podio Users to the Services or to specific workspaces. The Customer Administrator may reassign a reasonable number of Podio Users, and upon such reassignment, the previously designated Podio User shall no longer access the Services at any time, without incurring additional Fees.

Customer Data Upon Termination. Podio will retain Customer Content for as long as Customer’s account is active or as needed to provide the Services to Customer. Customer acknowledges and agrees that Podio has no obligation to retain any Customer Content following termination. If the Customer or users require Podio assistance in obtaining available Customer Content, Podio may provide reasonable assistance, at Podio standard rates. During the term, the Customer is strongly encouraged to make its own backups of data stored on the Services.

Data Privacy and Privacy Policy. To the extent Podio stores or processes personal data on behalf of Users, Podio shall disclose such personal data only according to instructions from such Users and in accordance with the Podio Privacy Policy. All Customer Content is owned by and the property of Customer. Upon request by Customer and the applicable Administrator, or as otherwise permitted, Podio may remove, modify, edit or otherwise alter any applicable Customer Content. Podio has implemented appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. At Customer’s reasonable request, Podio shall provide Customer sufficient information in order for the Customer to ensure that such technical and organizational measures have been taken, and Podio is entitled to request payment at Podio standard rates for such work. Podio reserves the right to modify the Podio Privacy Policy in its reasonable discretion from time to time, as set forth therein.

Technical Support. Customer and technical support for Podio is available at http://help.podio.com/home and via email at support@podio.com.

Use Levels. When accessing the Services, Customer shall not falsely identify itself or provided any false information to gain access to the Services. For example, Customer shall not invite its employees to use the Services by a non-employee email domain in order to avoid paying for the employee as a User. Additionally, Customer may not resell or redistribute subscriptions to the Podio Services outside of their organization without a separate agreement.

Training. Citrix may make available to Customer online training sessions for authorized Podio Users.

Fees and Payment. Customer will pay charges for the Podio Services in accordance with the pricing provided when subscribing for the Services (“Fees”). Fees for the Services are subject to change upon 30 days’ notice (which may be sent by email to the address most recently provided to Citrix or Administrator’s email address). The Podio Services are available either as a paid Services plan (a “Podio Premium Account”) or as a free Services plan. A free Services plan is any Podio organization with a limited number of Users and functionality as determined by Podio in its discretion from time to time. Each Podio Premium Account invoiced to and paid by the Customer comprises a single Podio organization with an unlimited number of Users and special features not found on the free Services plan. All Fees are exclusive of taxes (VAT or otherwise), which may or may not be added to the price, depending on applicable law and the legal residence of the Customer.

Overview. RightSignature is a cloud-based service that enables Customers to upload and send documents for electronic signature. RightSignature is delivered as Software-as-a-Service and does not require any premises based software deployment.

Customer Access and Use. Customer shall be solely responsible for its actions and the actions of its Users while using the Services and the contents of transmissions through the Services (including, without limitation, Customer Content). Customer agrees not to knowingly upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Services or any computer. Customer is solely responsible for any and all activities that occur under Customer’s Account, including ensuring that Customer and all Users (i) exit or log-off from the Services at the end of each session of use, and (ii) have all necessary rights in and to any Customer Content, including apps, submitted to the Services. Customer shall notify Citrix immediately of any unauthorized use of a Customer Account or any User password, or any other breach of security that is known or suspected by Customer. Customer agrees to indemnify and hold Citrix harmless against any claim and/or liability resulting from Customer’s failure to comply with the responsibilities set forth herein. Customer may use RightSignature for the number of RightSignature Users set forth in the applicable Order or as added by an Administrator or RightSignature User and invoiced to Customer. A RightSignature User is an individual who may access and use the Services in accordance with the Agreement and has a Named User ID, which may not be shared or transferred. The Administrator may change the privileges of a RightSignature User in the Administration Center. If Customers wish to update information needed for RightSignature to contact Customer, a Customer may (a) change the email address to receive electronic communications by sending an email to signup@rightsignature.com that contains both the Customer’s old and new email address or (b) login to the Customer Account for the RightSignature Services and change the email address in the Customer’s Account setting. By signing a document, the NAU affirmatively consents to conducting electronic business transactions and using and being bound by electronic signatures via the Services.

Customer Accounts and Responsibilities. A Customer Account is required for an individual to access and utilize the Services. To establish a Customer Account, each User must complete a registration process by providing Citrix with current, complete and accurate information as prompted by the registration form and promptly update such information, as appropriate. Each User must choose a personal, non-transferable password and Customer Accounts cannot be shared or used by more than one individual. Customer is responsible for its RightSignature Users’ compliance with the Agreement.

Data Privacy and Privacy Policy. Customer is subject to the RightSignature Privacy Policy for the RightSignature Services. RightSignature reserves the right to modify the RightSignature Privacy Policy in its reasonable discretion from time to time, as set forth therein. NOTWITHSTANDING ANYTHING IN THE RIGHTSIGNATURE PRIVACY POLICY, CUSTOMER ACKNOWLEDGES, CONSENTS AND AGREES THAT RIGHTSIGNATURE SHALL, AND HEREBY AUTHORIZES RIGHTSIGNATURE TO, COLLECT AND PROVIDE TO OTHER PARTIES INFORMATION THAT IS REASONABLY NECESSARY TO AUTHENTICATE CUSTOMER’S IDENTITY FOR PURPOSES OF ENTERING INTO AN AGREEMENT USING RIGHTSIGNATURE, AND TO COMMUNICATE WITH CUSTOMER OR ANOTHER PARTY TO THE AGREEMENT REGARDING SUCH AGREEMENT AND ANY ISSUES THAT MAY ARISE IN CONNECTION WITH THAT AGREEMENT. SUCH INFORMATION MAY INCLUDE, BUT IS NOT LIMITED TO, CUSTOMER’S NAME, EMAIL ADDRESS, INTERNET PROTOCOL ADDRESS, SYSTEM PREFERENCES, BROWSER PREFERENCES, INSTALLED PLUG-INS, LOCAL STORAGE PREFERENCES, SCREEN RESOLUTION, LOCAL TIMEZONE, BIOMETRIC SIGNATURE, FONT LISTINGS, AND USER AGENT STRING. CUSTOMER HEREBY AGREES THAT RIGHTSIGNATURE SHALL HAVE NO RESPONSIBILITY, OBLIGATION OR LIABILITY WITH RESPECT TO THE COLLECTION OF SUCH INFORMATION, THE DISCLOSURE OF SUCH INFORMATION TO ANY OTHER PARTY, OR ANY COLLECTION, USE OR DISCLOSURE OF SUCH INFORMATION BY ANY OTHER PARTY.

Technical Support. Citrix may make Customer and technical support available via the “Support” tab located on the User dashboard, via chat from the homepage or via phone at 800-921-4250 (Monday-Friday 8am-5pm PST), or at support@rightsignature.com.

Use Levels. The RightSignature Services known as RS3 or version 3 and RS4 or version 4 are subject to fair use limits of 40 documents per month on the Personal plan. The RightSignature Services are subject to fair use limits of 200 documents per month on the RS3 or version 3 Business Plan and 40 documents on the RS4 or version 4 Business Plan (e.g. if a Customer Account has 5 subscriptions, the Customer is entitled to 200 documents per month for the entire Customer Account and 1 User could send all 200 documents). Such limits may be updated from time to time in Citrix sole reasonable discretion.

The fair use limit for the Request Attachments feature is 100MB of file attachments uploaded by signers per month on the Business plan. Customer may be required to transition to a higher level plan if Customer’s use exceeds the applicable thresholds or RightSignature may suspend or terminate access to the Customer’s Account.

Training. Citrix may make available to Customer online training sessions for authorized RightSignature Users.

Disclaimer. RIGHTSIGNATURE MAKES NO STATEMENTS ABOUT THE VALIDITY OF ELECTRONIC CONTRACTS OR THAT THE SIGNATURE LINES OF ANY SPECIFIC AGREEMENTS THAT ARE ELECTRONICALLY EXECUTED ARE LEGALLY ENFORCEABLE FOR THE INTENDED PURPOSE. ANY STATEMENTS MADE BY RIGHTSIGNATURE ARE GENERAL IN NATURE, AND ARE NOT INTENDED, AND SHOULD NOT BE CONSTRUED, AS LEGAL ADVICE. NOT ALL AGREEMENTS THAT ARE IN ELECTRONIC FORM OR THAT ARE ELECTRONICALLY SIGNED ARE LEGALLY ENFORCEABLE. RIGHTSIGNATURE HEREBY DISCLAIMS ANY RESPONSIBILITY FOR ENSURING THAT AGREEMENTS THAT ARE ELECTRONICALLY EXECUTED THROUGH RIGHTSIGNATURE ARE VALID OR ENFORCEABLE UNDER THE LAWS OF THE UNITED STATES OF AMERICA, ANY PARTICULAR STATE, OR ANY OTHER JURISDICTION. IF YOU WISH TO VERIFY THE VALIDITY OR ENFORCEABILITY OF ANY AGREEMENT YOU PLAN TO EXECUTE OR HAVE EXECUTED USING RIGHTSIGNATURE, THEN YOU SHOULD CONSULT A LICENSED ATTORNEY IN THE AFFECTED JURISDICTION FOR APPROPRIATE LEGAL ADVICE. IN NO EVENT SHALL RIGHTSIGNATURE OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR PERSONAL INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER RIGHTSIGNATURE WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE. THIS DISCLAIMER IS IN ADDITION TO ANY DISCLAIMERS SET FORTH IN THE APPLICABLE TERMS OF SERVICE.

Document Retention. All of Customer’s documents and templates are archived indefinitely while the paid subscription remains active and Customer Account remains in good standing; provided, however, that RightSignature reserves the right to terminate any Customer Accounts that remain inactive (not used) for more than twelve (12) consecutive months. If Customer cancels a subscription or the Customer Account is terminated, Customer’s agreements and templates may be deleted or rendered not accessible via the Services. When all counterparties have signed an agreement that Customer or NAU have signed using the Services, Customer or NAU will receive the executed agreement in Portable Document Format via email (unless this option has been disabled in the document sender’s Customer Account). Customer agrees that neither RightSignature nor its vendors, suppliers or licensors are responsible for any damages Customer may suffer or incur resulting from information or communication that is blocked by a spam filter and that Customer is solely responsible for implementing appropriate safeguards to secure Customer’s phone, computer or equipment and to back-up Customer information stored on each. Customer may login to Customer’s RightSignature archive Customer Account after Customer has executed an agreement, to access and download Customer’s agreement for a limited time in the future. Customer is solely responsible for retaining Customer’s agreements, and hereby agrees that Customer is solely responsible for retaining any agreements executed using the Services for the periods required by any applicable statute of limitation and that RightSignature shall have no liability for not retaining any agreements for such periods. Customer and NAU agree that RightSignature has no obligations to provide or make available on paper or other non-electronic form any agreements to which they are parties and that the counter-party to such agreement is solely responsible for providing such agreement in paper or other non-electronic form.

Restrictions. Customer agrees not to use the website, Services, or RightSignature functionality on a third party website to collect credit card numbers, unless Customer enables and utilizes the Stripe payment processing integration for all credit card collection in documents. Customer agrees not to submit to or store in the website, Services, or RightSignature functionality on a third party website any Protected Health Information under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Without limiting any of its rights or remedies, if RightSignature determines that Customer has directly or indirectly attempted or committed fraudulent activity with respect to RightSignature, RightSignature may immediately suspend or terminate Customer’s Account and charge Customer’s credit card on file to recover any damages and costs incurred in connection with such fraudulent activity. Customer agrees that RightSignature will not be liable to Customer or to any third party for termination of Customer’s Account and/or access to the website, Services or RightSignature functionality on a third party website. For purposes of clarity, upon any termination of Customer’s Account for any reason, all subscriptions’ granted to Customer hereunder shall immediately terminate.

RightSignature Not a Party; Performance by Parties. When an NAU and any one or more other parties executes an agreement through the Services, RightSignature is not a party to any such agreement, and RIGHTSIGNATURE SHALL NOT HAVE ANY LIABILITY NOR RESPONSIBILITY WHATSOEVER WITH RESPECT TO THE VALIDITY OR ENFORCEABILITY OF ANY SUCH AGREEMENT, THE BREACH BY ANY PARTY IN THE PERFORMANCE OF ITS OBLIGATIONS UNDER THAT AGREEMENT, ANY DISPUTE OVER PAYMENTS MADE OR CREDIT CARD INFORMATION PROVIDED IN ANY SUCH AGREEMENT, OR NAU’S FAILURE TO OBTAIN THE OUTCOME NAU WERE SEEKING TO ACHIEVE BY ENTERING INTO ANY SUCH AGREEMENT.

Fees and Payment. Customer will pay charges for the RightSignature Services in accordance with the pricing provided when subscribing for the Services (“Fees”). Fees for the Services are subject to change upon 30 days’ notice (which may be sent by email to the address most recently provided to Citrix or Administrator’s email address). For monthly subscriptions, Customer’s credit card will be charged at the beginning of each month for that month's Fees or such other date that reflects the original sign up date for the Services. If Customer cancels a monthly subscription, such cancellation will be effective on the first of the following month and no future monthly Fees shall be charged. For annual or yearly subscriptions, Customer’s credit card will be charged on or around the annual anniversary of the subscription. If Customer cancels an annual subscription, such cancellation will be effective at the end of the subscription year then in effect and no future annual Fees shall be charged. To cancel a monthly or annual subscription, Customer must send a request in writing to support@rightsignature.com, and the request must be sent from the email address associated with the owner of the Customer’s Account.

Free Trial. RightSignature may make the RightSignature Services available to Customer on a trial basis free of charge until the earlier of (a) the end of the trial expiration period after Customer’s acceptance of this the applicable subscription or (b) the start date of any purchased RightSignature Services ordered by Customer. Additional trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are incorporated into the Agreement by reference and are legally binding. ANY DATA CUSTOMER ENTER INTO THE RIGHTSIGNATURE SERVICES, AND ANY CUSTOMIZATIONS MADE TO THE RIGHTSIGNATURE SERVICES BY OR FOR CUSTOMER, DURING CUSTOMER’S FREE TRIAL WILL BE PERMANENTLY LOST UNLESS CUSTOMER PURCHASES A SUBSCRIPTION TO THE SAME RIGHTSIGNATURE SERVICES AS THOSE COVERED BY THE TRIAL, PURCHASES UPGRADED RIGHTSIGNATURE SERVICES, OR EXPORTS SUCH DATA, BEFORE THE END OF THE TRIAL PERIOD. DURING THE FREE TRIAL, THE RIGHTSIGNATURE SERVICES ARE PROVIDED "AS-IS" WITHOUT ANY WARRANTY.

Overview.  ShareConnect is a cloud-based hosted service that enables a remote desktop access application that allows access to business applications, files, and network on any mobile device, and enables online collaboration, cloud storage service, including, without limitation, all content such as text, information, images, applications, templates software and other information, services and materials and app access from another computer or mobile device. ShareConnect is delivered as Software-as-a-Service and does not require any premises based software deployment. The ShareConnect service is available as iOS, Android apps or via an HTML5 browser which can be launched from an Internet connection to another supported computer with Internet and power. The ShareConnect service has a mobile optimized experience, intuitive gestures and responsive application that allows work productivity to occur beyond the office walls.
    
Customer Access and Use.  Customer shall be solely responsible for its actions and the actions of its Users while using the Services and the contents of transmissions through the Services (including, without limitation, Customer Content). Customer agrees not to knowingly upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Services or any computer. Customer is solely responsible for any and all activities that occur under Customer’s Account, including ensuring that Customer and all Users (i) exit or log-off from the Services at the end of each session of use, and (ii) have all necessary rights in and to any Customer Content, including apps, submitted to the Services. Customer shall notify Citrix immediately of any unauthorized use of a Customer Account or any User password, or any other breach of security that is known or suspected by Customer. Customer agrees to indemnify and hold Citrix harmless against any claim and/or liability resulting from Customer’s failure to comply with the responsibilities set forth herein. Customer may use ShareConnect for the number of ShareConnect Users set forth in the applicable Order or as added by an Administrator or ShareConnect User and invoiced to Customer. A ShareConnect User is an individual who may access and use the Services in accordance with the Agreement and has a Named User ID, which may not be shared or transferred. The Administrator may change the privileges of a ShareConnect User in the Administration Center.

Customer Accounts and Responsibilities.  A Customer Account is required for an individual to access and utilize the Services. To establish a Customer Account, each User must complete a registration process by providing Citrix with current, complete and accurate information as prompted by the registration form and promptly update such information, as appropriate. Each User must choose a personal, non-transferable password and Customer Accounts cannot be shared or used by more than one individual. Customer is responsible for its ShareConnect Users’ compliance with the Agreement.

Data Privacy and Privacy Policy.  To the extent ShareConnect stores or processes personal data on behalf of Users, ShareConnect shall disclose such personal data only according to instructions from such Users and as set forth in the ShareConnect Privacy Policy. ShareConnect has implemented appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Customer’s use of the Services shall be subject to the ShareConnect Privacy Policy. ShareConnect reserves the right to modify its Privacy Policy in its reasonable discretion from time to time, as set forth therein.  

ShareConnect with ShareFile.  ShareConnect provides 5 GB of free cloud storage from ShareFile with limited functionality for Customer Accounts that do not already have a ShareFile Customer Account.

Technical Support.  Citrix may make Customer and technical support for ShareConnect available at https://www.shareconnect.com/support and/or via email at help@shareconnect.com.
 
Use Levels.  The Services package purchased determines Customer’s service entitlement. Users leveraging ShareConnect to access a client’s computer must follow appropriate set up instructions and provide the service to their client in an ethical manner in line consistent with their separate business relationship and/or agreement. Users shall not use ShareConnect to access or solicit access for malicious intent. An Administrator who shares computers between account Users and/or enable server access must provide such Users with explicit instructions regarding the expected code of conduct in accessing such shared computers and/or servers and shall revoke access if ShareConnect is being used in unintended ways. An Administrator has the discretion to enable or disable features to enhance free exchange of work and data from one location to another and all Users must adhere to any applicable corporate policy and industry regulations regarding the use of their remotely accessed computer.

Training.  Citrix may make available to Customer online training sessions for authorized ShareConnect Users.

Fees and Payment.  Customer will pay charges for the ShareConnect Services in accordance with the pricing provided when subscribing for the Services (“Fees”). Citrix reserves the right to change the Fees at any time upon thirty (30) days’ prior notice to Customer (which may be sent by email to the address most recently provided to Citrix or Administrator’s email address). Payment for Services will be by authorized credit card. Customer’s credit card will be charged on the earlier of the 1st of the month or the expiration of any applicable initial trial period, and thereafter Fees will be automatically charged to Customer’s authorized credit card on the 1st of each subsequent month or on a quarterly or annual basis in accordance with the Services plan purchased. Citrix reserves the right to suspend or terminate access to the Services for failure to timely pay any undisputed amounts for the Services as billed to Customer’s credit card.

Overview. The ShareFile Service is a cloud-based data storage, transfer and sharing service. ShareFile is delivered as Software-as-a-Service and does not require any premise based software deployment (except for ShareFile Storage Zones as addressed separately below).

Customer Access and Use. Customer shall be solely responsible for its actions and the actions of its Users while using the Services and the contents of transmissions through the Services (including, without limitation, Customer Content). Customer agrees not to knowingly upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Services or any computer. Customer is solely responsible for any and all activities that occur under Customer’s Account, including ensuring that Customer and all Users (i) exit or log-off from the Services at the end of each session of use, and (ii) have all necessary rights in and to any Customer Content, including apps, submitted to the Services. Customer shall notify Citrix immediately of any unauthorized use of a Customer Account or any User password, or any other breach of security that is known or suspected by Customer. Customer agrees to indemnify and hold Citrix harmless against any claim and/or liability resulting from Customer’s failure to comply with the responsibilities set forth herein. Customer may use ShareFile for the number of ShareFile Users set forth in the applicable Order or as added by an Administrator or ShareFile User and invoiced to Customer. A Share File User is an individual who may access and use the Services in accordance with the Agreement and has a Named User ID, which may not be shared or transferred. The Administrator may change the privileges of a ShareFile User in the Administration Center. Customer, not ShareFile, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness and copyright of all Customer Content, and ShareFile shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Content. ShareFile reserves the right to suspend or terminate the Customer’s and/or the User’s usage of the Services.

Customer Accounts and Responsibilities. A Customer Account is required for an individual to access and utilize the Services. To establish a Customer Account, each User must complete a registration process by providing Citrix with current, complete and accurate information as prompted by the registration form and promptly update such information, as appropriate. Each User must choose a personal, non-transferable password and Customer Accounts cannot be shared or used by more than one individual. Customer is responsible for its ShareFile Users’ compliance with the Agreement.

Data Privacy and Privacy Policy. To the extent ShareFile stores or processes personal data on behalf of Users, ShareFile shall disclose such personal data only according to instructions from such Users or as otherwise permitted by the ShareFile Privacy Policy. ShareFile has implemented appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. At Customer’s reasonable request, ShareFile shall provide Customer sufficient information in order for the Customer to ensure that such technical and organizational measures have been taken and ShareFile is entitled to request payment at ShareFile standard rates for such work. Customer’s use of the Services shall be subject to the ShareFile Privacy Policy applicable to the Services. ShareFile reserves the right to modify the ShareFile Privacy Policy in its reasonable discretion from time to time, as set forth therein.

ShareFile Storage Zones. If Customer has purchased the on-premises ShareFile storage zones product, then the End User License Agreement terms shall apply to such product.

Technical Support. Citrix may make Customer and technical support available at http://www.sharefile.com/support/ and/or email at support@sharefile.com.

Use Levels. If, during any trial period for the ShareFile Services, Customer exceeds (i) applicable bandwidth or storage limits of Customer’s plan, or (ii) ten (10) gigabytes of total storage or total bandwidth, whichever is more restrictive, ShareFile (or providing entity) reserves the right to terminate the trial, or require Customer to convert to a paid offering as a condition of continued use of the Services. Customer may cancel ShareFile Services prior to conversion to a paid account through the Administration Center for the ShareFile Services, or at www.ShareFile.com/Cancel. To the extent Customer subscribes to a ShareFile plan with unlimited cloud storage (e.g. ShareFile Business or ShareFile Platinum), Customer shall be entitled to 1TB of storage per User with the ability to increase upon request. If Customer subscribes to ShareFile Platinum Customer shall be entitled to ShareFile, RightSignature, ShareConnect and Podio Services as part of the subscription. If Customer fails to correct any the use of the ShareFile Services not in accordance with the designated Services plan within the time frame designated by ShareFile, then ShareFile may, in its sole discretion, transfer Customer to a more appropriate Services plan, if any, charge applicable rates, or suspend or terminate Customer’s Services with or without notice.

Training. Citrix may make available to Customer online training sessions for authorized ShareFile Users.

Fees and Payment. Customer will pay charges for the ShareFile Services in accordance with the pricing provided when subscribing for the Services (“Fees”). ShareFile reserves the right to revise Fees for the Services upon thirty (30) days’ notice to Customer (which may be sent to Customer’s current email address or Administrator’s email address on file with ShareFile). Customer’s authorized credit card will automatically be charged Fees on the 1st of the month. Thereafter, the Fees will automatically be charged to Customer’s authorized credit card, in advance, on or about the 1st of each month. Unpaid invoices are subject to interest of 1% per month on any outstanding balance or the maximum permitted by law, plus all expenses of collection. If Customer orders any additional ShareFile Services features (“Upgrades”), ShareFile will charge Customer a pro-rated Fee for the Upgrades based on the number of days left in Customer’s current billing cycle, and thereafter, Customer will be billed for the total Fees in accordance with Customer’s regular billing schedule. ShareFile will not provide any reimbursement for unused days if Customer cancels any Upgrades after payment has been made for the applicable month.

Free Trial and Special Offers. ShareFile provides a one-time free trial offer. If Customer exceeds the bandwidth or storage limits of Customer’s plan during any free trial or if Customer exceeds 10 gigabytes of total storage or 10 gigabytes of total bandwidth use, whichever is more restrictive, ShareFile reserves the right to terminate Customer’s free trial before the specified end date or require Customer to switch to a paid plan to continue usage of the Customer Account. Additionally, if Customer has previously created a free trial, Customer may be required to convert Customer’s free trial to a paid account or Customer’s free trial account may be canceled. Finally, if ShareFile determines that Customer is using Customer’s free trial for a non-business purpose or in a potentially illegal or unethical way, Customer’s free trial may be terminated without notice. ShareFile also reserves the right to terminate Customer’s free trial for any reason or no reason at all at the discretion of ShareFile. At the end of the trial period, if Customer previously provided Customer’s credit card information, Customer will be automatically subscribed to a paid subscription. ShareFile will bill Customer’s credit card for the fees of the Services plan that Customer selected at registration or to a default Services plan for trial subscribers selected by ShareFile. At the end of the trial Customer will be billed a pro-rated amount for the number of days left in the month. Thereafter, Customer will be billed the normal amount on the 1st of each month. If Customer wishes to terminate the trial and does not wish to subscribe to a plan, Customer must cancel the affected Services before the end of the trial period. Customer may cancel in the Administrator Center or at www.sharefile.com/Cancel. If Customer has not previously provided your credit card information, Customer will be asked to do so and to select a Services plan at the end of the trial period. If Customer fails to provide such required information, Customer’s free trial will be canceled. Customer will have the option to subscribe to additional Services that ShareFile offers as described at www.sharefile.com. All Services are subject to the terms of the Agreement or another agreement specific to those additional Services. From time to time, ShareFile may offer certain trial and/or promotional offers in its sole discretion. ShareFile reserves the right to discontinue or modify coupons, credits and promotional offers at its discretion and without notice. Additional trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are incorporated into the Agreement by reference and are legally binding. ANY DATA CUSTOMER ENTER INTO THE SHAREFILE SERVICES, AND ANY CUSTOMIZATIONS MADE TO THE SHAREFILE SERVICES BY OR FOR CUSTOMER, DURING CUSTOMER’S FREE TRIAL WILL BE PERMANENTLY LOST UNLESS CUSTOMER PURCHASES A SUBSCRIPTION TO THE SAME SHAREFILE SERVICES AS THOSE COVERED BY THE TRIAL, PURCHASES UPGRADED SHAREFILE SERVICES, OR EXPORTS SUCH DATA, BEFORE THE END OF THE TRIAL PERIOD. DURING THE FREE TRIAL THE SHAREFILE SERVICES ARE PROVIDED "AS-IS" WITHOUT ANY WARRANTY.

Overview. ShareFile Healthcare is a specialized version of ShareFile, with a dedicated, secure storage space within a private cloud. This private cloud hosts multiple customers, but is dedicated for only those customers in industries that process or store personal health information (PHI), such as healthcare, insurance, and financial services. ShareFile Healthcare also offers features like medical image viewing and processing. ShareFile reserves the right to modify the Services at any time and without notice.

Intended Uses. ShareFile Healthcare contains medical image viewing software that may be used for: (i) the viewing of images acquired from CT, MR, CR, DR, US and other DICOM compliant medical imaging systems when installed on supported hardware; and (ii) the sharing of such medical images across organizations to facilitate clinical discussions. ShareFile Healthcare is NOT intended to and Customer shall not use the Services: (i) for primary diagnosis use by radiologists or diagnostic use by non-radiologists; (ii) to be used within the standard radiology workflow; (iii) to be used as a long-term storage or archive (PACS) solution; (iv) for use as a pre-operative surgical planning tool; or (v) to replace workstations and should be used only when full workstations are not available.

Use Levels. Customer and its Users shall not submit to or store any PHI in ShareFile Healthcare, unless Customer has specifically purchased the ShareFile Healthcare Service, notified Citrix at privacy@sharefile.com and entered into the applicable Business Associate Agreement (BAA) with Citrix at least thirty (30) days in advance of any PHI upload to the ShareFile Healthcare Service.

Training. Citrix may make available to Customer online training sessions for authorized ShareFile Healthcare Users.

ShareFile Service Description. To the extent not addressed separately in this ShareFile Healthcare Service Description, all of the remaining terms under the ShareFile Service Description except for Storage Zones shall apply to ShareFile Healthcare.

Overview.  ShareFile Legal is a specialized version of ShareFile with cloud-based data storage, document workflow, task tracking and docketing service.

Use Levels.  ShareFile Legal Customers must also have a ShareFile Customer Account in order to use the Services. For this reason, all the terms of the Service Description for ShareFile shall apply to the use of ShareFile Legal.

Training.  Citrix may make available to Customer online training sessions for authorized ShareFile Legal Users.

Free Trial.  ShareFile Legal may make the ShareFile Legal Services available to Customer on a trial basis free of charge until the earlier of (a) the end of the trial expiration period after Customer’s acceptance of the applicable subscription or (b) the start date of any purchased ShareFile Legal Services ordered by Customer. Additional trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are incorporated into the Agreement by reference and are legally binding. ANY DATA CUSTOMER ENTERS INTO THE SHAREFILE LEGAL SERVICES, AND ANY CUSTOMIZATIONS MADE TO THE SHAREFILE LEGAL SERVICES BY OR FOR CUSTOMER, DURING CUSTOMER’S FREE TRIAL WILL BE PERMANENTLY LOST UNLESS CUSTOMER PURCHASES A SUBSCRIPTION TO THE SAME SHAREFILE LEGAL SERVICES AS THOSE COVERED BY THE TRIAL, PURCHASES UPGRADED SHAREFILE LEGAL SERVICES, OR EXPORTS SUCH DATA, BEFORE THE END OF THE TRIAL PERIOD. DURING THE FREE TRIAL, THE SHAREFILE LEGAL SERVICES ARE PROVIDED "AS-IS" WITHOUT ANY WARRANTY.

Overview.  XenMobile Cloud Service is offered by the entities defined in the Terms of Service. The Service offers a comprehensive solution to manage mobile devices, apps, and data. Users can have single-click access to all of their mobile, SaaS and Windows apps, including seamlessly-integrated email, browser, data sharing and support apps. Three editions are offered: (i) “XenMobile Cloud MDM Edition” is an online application that provides device management services for mobile devices. This Service is licensed under a per User model (“User Model”) or a per Device model ("Device Model"); (ii) “XenMobile Cloud App Edition” is an online application that provides mobile app management services for mobile devices. This Service is licensed under a User Model or Device Model; and (iii) “XenMobile Cloud Enterprise Edition” Service is an online application that provides device and app management services for mobile devices. This Service is licensed under a User Model or a Device Model.

Customer Access and Use.  Customer is solely responsible for its users' compliance with the Terms of Service. Customer may reassign Named Authorized Users and Authorized Devices without incurring additional fees provided that the number of such Named Authorized Users or Authorized Devices does not increase. For purposes of this Service, the following definitions shall apply: (i) “Named Authorized User(s)” means those Customer-designated individuals who may access and use the Services under the User Model in accordance with Customer’s terms of service. Each Named Authorized User must have a unique identifier (i.e. "Named User ID" as defined below). Customer-designated individuals may include, by way of example, employees, contractors, consultants and agents or third parties with whom Customer transacts business as determined by Citrix. Each Named Authorized User is counted as a Named Authorized User regardless of whether or not the Name Authorized User is using the Service at any given time; (ii) “Named User ID” means the unique identifier of each Customer-designated individual authorized to use the Services. A Named User ID may not be of a generic nature (e.g., john.doe@Citrix.com is a unique Named User ID; whereas support@Citrix.com, user1@Citrix.com, trainer@Citrix.com, etc., are examples of generic user identifiers; and (iii) “Authorized Device” means a designated mobile device authorized to access and use the Services under the Device Model in accordance with this Agreement. Each Authorized Device must be assigned a mobile device identity under a device log, and is counted as an Authorized Device regardless of whether or not the Authorized Device is being used at any given time. Customer may inform its users, customers and employees that the Service is powered by Citrix. If Customer's broadband connection fails, the Services will also fail. The Services may cease to function if there is a power cut or failure. These failures may be caused by reasons outside of the control of Citrix.

Technical Support.  Customer/technical support is available via the Citrix support website at http://support.citrix.com/cms/kc/contact-xenmobile-technical-support.