Sub-processors for Citrix Cloud government & support services

The following lists provide information related to the third-party sub-processors that may have access to Customer Content when providing cloud or support services to Citrix customers.  Customer Content means any data uploaded to Customer’s account for storage or data in Customer’s computing environment to which Citrix is provided access in order to perform the Services.

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Sub-processor

Cloud Service(s) Services Performed HQ Location(s) Other Location(s) Contact Information
Microsoft Azure Gov All Storage and diagnostics United States https://www.microsoft.com/en-us/worldwide.asp https://www.microsoft.com/en-us/concern/privacy
Amazon Web Services Gov Cloud (DNS Route 53)

Al

Domain Name Service (DNS) United States Australia, Bahrain, Brazil, Canada, Costa Rica, France, Germany, Hong Kong, India, Ireland, South Korea, Singapore, South Africa, Sweden, Taiwan, United Kingdom https://aws.amazon.com/contact-us/compliance-support/
New Relic All Connectivity monitoring, logging and analytics United States Australia, France, Germany, Ireland, Israel, Japan, Singapore, South Korea, Spain, Switzerland, United Kingdom privacy@newrelic.com

Sub-processors used for providing support services:

Sub-processor Citrix Service(s) Services Performed HQ Location(s) Other Locations Inquiries
LogicMonitor Managed Services Used to monitor our customers’ Citrix environments. United States Australia, India, Japan, Singapore, Sweden, United Kingdom privacy@logicmonitor.com
Salesforce All Customer Service management, authentication and communications. United States Argentina, Australia, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Israel, Italy, Japan, Mexico, Morocco, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom https://www.salesforce.com/form/contact/contact-privacy.jsp
ServiceNow Managed Services Support tool for optional paid consulting services. United States Australia, India, Ireland, Japan, Netherlands, United Kingdom privacy@servicenow.com
Slack As Needed Internal communication tool United States Australia, Canada, France, Germany, India, Ireland, Japan, Netherlands, Singapore, South Korea, Sweden, United Kingdom Privacy@slack.com