Sub-processors for Citrix Cloud government & support services

The following lists provide information related to the third-party sub-processors that may have access to Customer Content when providing cloud or support services to Citrix customers.  Customer Content means any data uploaded to Customer’s account for storage or data in Customer’s computing environment to which Citrix is provided access in order to perform the Services.

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Sub-processor

Cloud Service(s) Services Performed HQ Location(s) Other Location(s) Contact Information
Microsoft Azure Gov All Storage and diagnostics United States https://www.microsoft.com/en-us/worldwide.asp

Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
USA

https://www.microsoft.com/en-us/concern/privacy

Amazon Web Services Gov Cloud (DNS Route 53)

Al

Domain Name Service (DNS) United States Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, China, Columbia, Costa Rica, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, The Philippines, United Arab Emirates, United Kingdom

Amazon.com LLC
410 Terry Avenue North
Seattle, WA 98109-5210
USA

https://aws.amazon.com/contact-us/compliance-support/

New Relic All Connectivity monitoring, logging and analytics United States Australia, France, Germany, Ireland, Israel, Japan, New Zealand, Singapore, South Korea, Spain, Switzerland, United Kingdom

New Relic, Inc.
188 Spear Street
Suite 1000
San Francisco, CA 94105
USA

privacy@newrelic.com

Sub-processors used for providing support services:

Sub-processor Citrix Service(s) Services Performed HQ Location(s) Other Locations Inquiries
LogicMonitor Managed Services Used to monitor our customers’ Citrix environments. United States Australia, India, Japan, Singapore, Sweden, United Kingdom

LogicMonitor
820 State St. Floor 5
Santa Barbara, CA 93101
USA

privacy@logicmonitor.com

Salesforce All Customer Service management, authentication and communications. United States Argentina, Australia, Belgium, Brazil, Canada, Cayman Islands, China, Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Isle of Man, Israel, Italy, Japan, Luxembourg, Mexico, Morocco, Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom

salesforce.com inc.
Salesforce Tower
415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA

https://www.salesforce.com/form/contact/contact-privacy.jsp

ServiceNow Managed Services Support tool for optional paid consulting services. United States Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom

ServiceNow, Inc.
2225 Lawson Lane
Santa Clara, CA 95054
USA

privacy@servicenow.com

Slack (Salesforce) As Needed Internal communication tool United States Algeria, Argentina, Australia, Austria, Bolivia, Brazil, Cameroon, Canada, Chile, China, Columbia, Congo, Costa Rica, Czech Republic, Denmark, Ecuador, Egypt, England, Finland, France, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Russia, Saudi Arabia, Scotland, Singapore, South Africa, South Korea, Spain, Sudan, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Turkey, Uganda, United Arab Emirates, United Kingdom, Uruguay, Venezuela, Vietnam, Wales, Zambia, Zimbabwe

Slack Technologies, LLC
500 Howard Street
San Francisco, CA, 94105
USA

Privacy@slack.com