Global Accounts Receivable contact

To contact Americas General Collections Department:

Call Citrix-Americas Accounts Receivable department by calling us at 1-800-424-8749 option #5-2-2-then select the region:

1- ) US
2- ) Canada
3- ) Brazil
4- ) all other Latin American and Caribbean Countries

To contact Americas General Collections Department-Via email or call.

Note:

  • Please look up at “State of the Bill to address of your company” and select the name of the Collectors Specialist assigned to that state on the list below and contact them with your inquiry.
  • The Collections team lead Yorlli Arce and Collection manager Rossana Cavallini are for Escalations only.
  • Sharefile inquiries should be directed to ask-sharefilear@citrix.com and not to the Americas Collections Team.
  • Billing issues or Tax inquiries please contact our Customer service department at 800-424-8749 Option #2 and a case will be open with the issue or contact them on following link: https://www.citrix.com/contact/customer-service.html
  • Paperless: Choosing to be paperless has never been so easy: 1-Log in into your MyCitrix account or MyPartner central  and 2- select to be enroll into the program 3- enter the email address of your choosing or contact our customer service department  at 800-424-8749 Option #2 and request to be enrolled into the program.

 

Collections Position Job Direct Phone number  States Assigned
Cristhofer Venegas
cristhofer.venegas@citrix.com
Collections Specialist
Collections
General-954-267-3000
Direct-506 2589 8833
Ext: 2740836#
AK – Alaska, FL – Florida, KS – Kansas, KY – Kentucky, LA – Lousiana, MA - Massachussetts,UT – Utah, VT – Vermont, TX – Texas, SC - South Carolina, WV - West Virgina, AR – Arkansas
Edgar Alonso Castillo Cubillo
edgaralonso.castillo@citrix.com
Collections Specialist
Collections
General 954-267-3000
Direct 506 2589 8838
Ext: 3340227#
HI – Hawaii, IA – Iowa, IL – Illinois, NC - North Carolina, ND - North Dakota, NE – Nebraska, NJ - New Jersey, OH – Ohio, TN – Tennessee, PR-Puerto Rico,
*Plus SHI-I32858677,C1038910,I25719832, CDW C1087295,I28384688,I26103026
Helen Duran
heleen.duran@citrix.com
Collections Analyst
Collections
General 954-267-3000
Direct Number 506 2589 8837
Ext: 4350387#
AL – Alabama, OK – Oklahoma, DE – Delaware, ME – Maine, RI - Rhode Island. All Canada. *Plus All Ingram US accounts (multiple states) C4303204,I10279338,I29336135,I28454216,I33323165,I2005066. Plus Cisco I19369659, I9171030,C2017141,I26609857,I33287700.
*Plus Ingram Canada C3788476, CDW Canada I10799345
Josue Rodriguez
josue.rodriguez@citrix.com
Collections Specialist
Collections
General 954-267-3000
Direct 506 2589 8849
Ext: 5670763#
CA – California, CO – Colorado, IN – Indiana, MD – Maryland, OR - Oregon
Juan Rodriguez Castrillo
juan.rodriguez@citrix.com
Collections Analyst
Collections
General 954-267-3000
Direct 506 2589 8832
Ext: 5820763#
CT – Connecticut, MO – Missouri, MS – Mississippi, MT – Montana, NV – Nevada, WY – Wyoming, VA- Virginia, MI – Michigan.Plus*DXC I33436266, I30422507 ,WWT C2157980
*Plus All LAC accounts (AR-Argentina, BM-Bermudas,BO-Bolivia,BO-Bolivia, BO-Bolivia,CL-Chile,CO- Colombia,CR-Costa Rica, DO- Dominican Republic,EC-Ecuador,GT-Guatemala,GY-Guyana, JM-Jamaica, KY-Grand Cayman,MX-Mexico,PA-Panama,PE-Peru,PY-Paraguay, TC-Grand Turk, TT-Trinidad and Tobago,UY-Urugay, VE-Venezuela)
*Except Licencias Online on all countries*
Sergio Saenz
sergio.saenz@citrix.com
Collections Specialist
Collections
General 954-267-3000
Direct 506 2589 8840
Ext: 7370723#
GA – Georgia, ID – Idaho, MN – Minnesota, NH - New Hampshire, NY - New York, SD - South Dakota, WA - Washington-WA-DC
Luis Plazas
luis.plazas@citrix.com

Sr. Collections Analyst
Collections
954-267-8493
Ext: 28493

AZ – Arizona, NM - New Mexico, PA – Pennsylvania, WI – Wisconsin.
*Plus All Arrow, Immix, EC America accounts I30024557, I30160877, I30055208, I30052536, I30071653, I25477494, I33259005, I25276522, I33989877, I30004440, I13754073, I30335429, I5564252,I30160877,I25276522
*Plus LAC-Licencias online in all All Countries*
Angelica Betancur
Angelica.Betancur@citrix.com
Sr. Billing Analyst
Online billing and Manual & Proformas Invoices
954-267-2331
Ext: 22331
Manual invoices and Online billing on Customers Portals
Yorlli Arce Baltodano
yorllisteven.arce@citrix.com
Collections Team Lead
Collections
954-267-3000
Ext: 58839
ESCALATIONS ONLY
General inquiries please contact the Collector assisgned per the Bill to State

To contact Americas General Cash Application Team:  Ask-cash-apps@citrix.com

To contact Americas General Cash Application Team-Hybris Cloud: Hybris@citrix.com

To contact Americas General Credit Team: Ask-Credit@citrix.com

To Contact our Global General inbox-Citrix Content Collaboration Accounts Receivable Team: Ask-SharefileAR@citrix.com

Collections General A/R Email Position
Sarah Oliver Sarah.Oliver@citrix.com Team Lead
Cristina Pardo EMEA-Credit@citrix.com AR Manager
General Sharefile AR inquiries Ask-SharefileAR@citrix.com  

To contact EMEA Accounts Receivable Team-General Email EMEA-Credit@citrix.com or call +44 1753276200

Collections

General A/R Email

Position

General the switchboard

Cristina Pardo EMEA-Credit@citrix.com Senior EMEA C&C Manager 0044(0)175327 6236
Anselmo Mura ask-CreditEMEA@citrix.com Team Leader, Credit Risk Analysis 0044(0)175327 6229
Gurpreet Suri ask-CreditEMEA@citrix.com Credit Risk Analyst 0044(0)175327 6254
Sue BenHassine EMEA-Credit@citrix.com Sr. Collections Analyst 0044(0)175327 6211
Christiane Hempen EMEA-Credit@citrix.com Collections Analyst 0044(0)175327 6235
Sophie Koutcher EMEA-Credit@citrix.com Collections Analyst 0044(0)175327 6348
Jugjeet Dhuna EMEA-CashApps@citrix.com Cash Applications Analyst 0044(0)175327 6232

To Contact APAC Accounts Receivable Team –
Call PH 61 2 8870 0800
Fax 61 2 8870 0600

Collections Position Switchboard Phone number States/Cities
Kevin Chang
Kevin.Chang@citrix.com
Lead Credit Specialist PH 61 2 8025 8333 
Fax 61 2 8870 0600
Japan & Korea, ANZ
Anitha K K
anitha.k@citrix.com
Sr. Credit and Collections PH 91 80 39541000 ext.78003
Fax 91 80 39540060
India
Vidyashree M K
  PH 61 2 8870 0787 ext.72385
Fax 91 80 39540060
Region: ASEAN
Rui Jia
Rui.Jia@citrix.com
Lead Credit Specialist PH 61 2 8870 0787
Fax 61 2 8870 0600
Greater China Region
Jack Bal
Jack.Bal@citrix.com
Mgr Credit II, Order-to-Cash PH 61 2 8025 8106
Fax 61 2 8870 0600
Credit Manager APJ