Global Accounts Receivable Contacts

Americas Account Receivable Team: americas-collectionsteam@cloud.com.

Global General inbox - ShareFile Accounts Receivable Team: ShareFileAR@cloud.com.

Note:

  • Billing issues or Tax inquiries please contact our customer service department at 800-424-8749 Option #2 and a case will be open with the issue or contact them on following link: https://www.citrix.com/contact/customer-service.html
  • Paperless: Choosing to be paperless has never been so easy: 1-Log in into your MyCitrix account or MyPartner central  and 2- select to be enroll into the program 3- enter the email address of your choosing or contact our customer service department at 800-424-8749 Option #2 and request to be enrolled into the program.
  • For manual invoices and online billing on customers portals please contact Angelica Betancur at: angelica.betancur@cloud.com.

Americas General Cash Application Team-Hybris Cloud: Hybris@cloud.com

Americas General Credit Team: Ask-Credit@cloud.com

Global General inbox - ShareFile Accounts Receivable Team: ShareFileAR@Cloud.com

EMEA Accounts Receivable Team contacts:

Collections General A/R Email Position
Anselmo Mura ask-CreditEMEA@cloud.com Global Credit Manager
Sue BenHassine EMEA-Credit@cloud.com Supervisor Collections Team
Christiane Hempen EMEA-Credit@cloud.com Collections Analyst
Sophie Koutcher EMEA-Credit@cloud.com Collections Analyst
Karan Kumar EMEA-Credit@cloud.com Collection Analyst

APAC Accounts Receivable Team contacts:

Collections Position States/Cities
Anitha K K
APAC-collectionsteam@cloud.com
Sr. Credit and Collections India
Veerendra Gulimi
APAC-collectionsteam@cloud.com
Collection Specialist  Japan, Korea & Greater China Region 
Lakshmi Raju Nair
APAC-collectionsteam@cloud.com
Collection Specialist  ASEAN