To succeed in today’s super-competitive marketplace, Uría Menéndez’s lawyers must be accessible to their clients at all times, every day, wherever they may be in the world. Strong relationships with clients can be forged by a rapid response to their needs, by constantly innovating and developing creative commercial arrangements.
To maintain its leadership position and its reputation for excellence and best advice, Uría Menéndez’s lawyers and support staff need fast, reliable, remote, and secure access to systems, documents, and resources. To help to achieve this, the firm has built a decade-long partnership with Citrix, utilising many of its products and services.
Director of Information Services Santiago Gomez says, “Our IT and telecoms are vitally important to us. Fast, secure, and compliant access to data and systems on all devices, at the office, at home, while travelling, at clients’ premises, or in the coffee shop around the corner, is absolutely essential. Our systems are in such demand that the only time we can carry out planned maintenance is on a Saturday at 6 o’clock in the morning!”
The freedom to work from anywhere
Uría Menéndez uses Citrix Endpoint Management and Citrix Virtual Apps and Desktops to give its lawyers the freedom to work anywhere, at any time, with complete access to all the functionality, assets, and resources of the business.
“They help us to be more agile than our competitors, to be smarter and more efficient — and small improvements can make a big difference,” Gomez says. “By enabling hundreds of our people to devote just a few more minutes each day to client business, that brings major benefits for everyone.”
Fantastic local support
Citrix’s award-winning support services provide unlimited access to industry-leading expertise 24/7, 365 days of the year and boast the fastest response times in the sector for technical support.
“We’ve been expanding rapidly, and the complexity of our organization has grown, too. So challenges are inevitable — it’s how we respond to those events that matters most,” Gomez says. “This is how relationships with real value are built. Citrix cares about their relationship with us, they own their products, they’re committed to providing great support, and they’re integral to our operation. “They’ve been here through the night, working with their teams in India, doing whatever it takes to get us working again. They’re fully committed to us, our business and our clients, and we really value their dedication.”
In addition to the many standard features of Citrix support is online skills training, ensuring that Uría Menéndez’s teams extract the maximum value and efficiency from their virtual working environment, keeping them a step ahead of the competition.
Keeping business moving
When the firm faced the prospect of being unable to use its building in Madrid for a few weeks because of a serious structural problem, Citrix rallied around, organising additional licenses within hours to boost mobile and remote working capabilities, ensuring business as usual for lawyers and their clients alike.
“They did a great job in helping us to recover quickly from what could have been a disastrous situation,” Gomez says. “So, our relationship has evolved, they understand our business and they’ve worked really hard to earn our trust and our respect. We feel that they are alongside us, they’re fully aligned to our needs and they really do care as much about our business as we do. No customer can ever ask any more from a partner.”
