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Core
A flexible and ever-improving foundation to drive continuously better outcomes and more value from your Citrix subscriptions.
87% of surveyed Fortune 500, Global 500 and Large Enterprise IT organizations improved performance and downtime with their CSS subscription.
TVID: 208-86F-2B4
What you get with Core
Core equips you with self-service access to ever-improving tools and resources that empower you to become the architect of your own success.
Transformation and change management resources
Practical and interactive tools and resources to create your personalized success plan and steward your desired outcomes across the whole transformation lifecycle.
Employee experience (EX) design, rollout and advisory resources
A robust suite of learning resources to implement and measure a persona-based EX strategy that empowers employees to drive maximum business value from your Citrix solutions.
Self-paced technical training
Empower your technical teams with foundational Citrix knowledge and technical skills to drive more value for your business, build self-sufficiency and increase user advocacy.
Self-service planning and migration tools
Plan the key roles, responsibilities and tasks for your migration to a cloud-based digital workspace solution using an on-demand video library, and reduce errors and simplify workflows with an Automated Configuration Tool.
Market-leading technical support
A new blend of always-on web and live chat support with unlimited self-service resources to ensure your Citrix solutions always deliver maximum value – whatever the circumstances.
More performance and less downtime
87% of surveyed Fortune 500, Global 500 and Large Enterprise IT organizations improved performance and downtime with their CSS subscription.
TVID: DBC-97A-25C
| Success | Feature | Core |
|---|---|---|
| Leverage extensive self-service resources to reduce risk and maximize value during your digital workspace transformation. Including, guides, templates and checklists to create a success plan. |
Success plan | |
| Employee experience design tools | ||
| Employee enablement and awareness library | ||
| Plus, Employee Experience (EX) resources so you can design and implement an EX strategy that drives adoption, proficiency and advocacy. You’ll even get guidance on how to measure and capture EX. | Employee experience measurements and alerts | |
| Business value maximization tools | ||
| Technical account management |
| Advisory | Feature | Core |
|---|---|---|
| Access self-paced online training so your technical teams can learn to design, configure and implement change across Citrix your solution. Plus, robust configuration and user migration tools. |
Change management tools | |
| Cloud migration tools | ||
| Self-paced technical training | ||
| Technical live labs | ||
| Environment optimization assessment | ||
| Environment supportability and operational review | ||
| Customizable add-on packages aligned to your business objectives |
| Support | Feature | Core |
|---|---|---|
| On-demand assistance and self-service resources to ensure your Citrix solutions always deliver maximum value. | 24x7 technical support1 | |
| General guidance during product configuration2 | ||
| Priority queue | ||
| Scheduled support | ||
| Critical situation management | ||
| Root cause analysis | ||
| Executive sponsor |
1 Citrix provides 24/7/365 for Severity 1 issues only. CSS Priority customers receive 24/7/365 for Severity 1 and Severity 2 issues. Assistance with Severity 2 (site degradation) and all other issues is available during local business hours (8am-6pm) as per regions listed in the Worldwide Support Services Guide.
2 Provide general guidance and assistance during product installation, upgrades, or configurations. Customers who require additional assistance for requirements like personalized design and implementation assistance can leverage our Partners or Citrix Consulting services for fee-based design and implementation assistance.
Advance your success
Core is a robust foundation to start creating powerful business outcomes with your Citrix solutions. If you’re ready to maximize value and accelerate your cloud-based digital workspace transformation, upgrade to Advanced today.
Your personalized success hub
Whatever package you choose, you can access a tailored universe of tools, resources, support and advice through your personalized Citrix Success Center.
Amplify your results with these additional services
Consulting
Tap into our extensive pool of expert consultants, all eager to help your business thrive.
Premium Training
Level up your team with expert training, certifications, and online learning designed to maximize the potential of your Citrix solutions.