To help you plan and prepare for your maintenance and support needs, this page describes the key milestones and support policies in the product lifecycle.
The date that signifies when a new product release may be ordered and fulfilled in all applicable languages, discount programs, delivery methods, and worldwide geographies.
With GA of a new release, some applicable offerings of the previous release will be phased out:
The date that signifies when a specific software or appliance release will no longer be available for purchase.
For the majority of Citrix products which incorporate a date based license model, the EOS date is generally not applicable since new connection licenses work with previous product versions. In the event that a product line under a date-based license model is being brought through End of Life (EOL), there will be a minimum 90 days notice of the EOS date.
Citrix products that have been added to the portfolio via an acquisition, or that have yet to transition to the date based license model, will typically offer a licensing method that associates connection licenses to the product version. In these cases, there will be a minimum of 90 days notice of the EOS date.
The 90-day notice period gives customers the opportunity to purchase additional licenses to allow for growth while they plan for a version upgrade or deployment of a new release.
The date that signifies when a specific product release will have no further code-level maintenance other than security-related updates. Code-level maintenance is typically delivered in the form of Minor Versions, Service Packs, Hotfixes or Hotfix Rollup Packs. The release of a Minor Version, Service Pack or Hotfix Rollup Pack may define a new maintenance baseline. Citrix customers may be required to upgrade to a Minor Version, Service Pack or Hotfix Rollup Pack to receive continued maintenance. After the EOM date, Software Support Programs and Hardware Support Programs continue as before but code-level maintenance will be limited to security related issues deemed critical by Citrix. Security issues could be related to publicly identified security vulnerabilities, other security vulnerabilities or Microsoft’s publicly released security updates.
There will be a minimum of 12 months notice for an EOM date; however, Citrix reserves the right to change the timeframe in its sole discretion based on business needs or technical risk for customers.
The date that signifies when security related hot fixes, technical support and product downloads will no longer be available. Technical support for other issues will be limited to information contained in the Citrix Knowledge Center and Support Forums. If the issues cannot be corrected through this method, then an upgrade path or migration to the latest version or product replacement is recommended. The EOL date will be a minimum of six months from the EOM date; however, Citrix reserves the right to change the timeframe at its sole discretion based on business needs or technical risk for customers.