The distributed contact center. The future is now

The landscape of contact centers has evolved. Customers demand more options for gaining support and customer service agents require more flexible working options.

Read the white paper to earn more about the contact center changes taking place, and how to support distributed customer service agents with:

  • Flexibility – ability to work from anywhere, anytime, on any device.
  • Simplicity & Security – single sign-on, reliable access to view and work with all apps and data.
  • Integration – Seamless, familiar and user-friendly tools that enable employees to spend more time focusing on the customer.

Next steps

From on-premises to cloud with Citrix Workspace