PER CASO D’USO
Priority
Prioritize success with proactive account management and bigger benefits for powerful outcomes
I can say with confidence that every company using Citrix should consider Priority. It makes the lives of the IT teams as well as the lives of the users so much easier.
Harald Stieglmaier
Desktop Management Ltd
Erzbischofliches Ordinariat
What you get with Priority
Citrix Priority offers a full partnership with our proactive Customer Success team that helps you achieve bigger and better outcomes from your Citrix solutions. Assigned account management, prioritized queues and issue resolution, and scheduled support hours elevate your service to drive better results.
Program benefits
Priority builds on all the features of Select with a wide range of additional benefits.
| Feature | Select | Priority | Priority Plus |
|---|---|---|---|
| Unlimited support with best-in-class severity 1 response time target1 |
<30 min |
<15 min |
<10 min |
| Severity 1 fastest non-platform restoration target1 | <6 hours | <4 hours | |
| Access to software updates and/or code releases | |||
| Select Learning Subscription featuring training to build skills and continuously upskill your team throughout your Citrix journey. | |||
| Success planning tools and resources to create a personalized plan, accelerate your project, measure progress, and ultimately drive usage to help you realize the full value of your workspace. | |||
| Assigned technical account management to understand your environment, business and technology objectives, and ensure optimization of your Citrix solutions. | |||
| Priority Queue with direct access to Priority Support Engineers for faster issue resolution. | |||
| Critical Situation Management to own and expedite remediation for severity 1 issues. | |||
| Scheduled Support for change events to assist with implementations, migrations, and updates. | 40 hours | 80 hours | |
| Customizable add-on packages aligned to your business objectives, with a hand-picked team of Citrix experts focused on your success. |
1 Program Terms and Conditions: For complete program comparison, as well as full terms and conditions, please reference our detailed program comparison guide.
Almost 75% of Priority customers experienced at least a 25% return on investment as a result of their Customer Success program.
TVID: 9FB-280-DE6
Take on bigger challenges with powerful, personalized support
Our highest service tier, Priority Plus, delivers global organizations the fastest, most trailblazing services and customizable package options. Take your most ambitious objectives and turn them into your biggest, boldest business outcomes.
Let’s get started
Upgrade your success to Priority Plus today
Amplify your results with outstanding additional services
Tap into our extensive pool of expert consultants, all eager to help your business thrive.
Level up your team with expert training, certifications, and online learning designed to maximize the potential of your Citrix solutions.