Customer Success Services
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Select

Drive high-value business outcomes with our foundational Customer Success program

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Welcome to Select

You get value for money, 24/7 support and easy maintenance for your environment with your Select subscription.

Desmond Musenwa
System Administrator
Tourvest Financial Services

TVID: 59D-F08-F88

What you get with Select

Citrix Select empowers you to get the most from your Citrix investment. Access technical support, success planning tools, resources, training and enablement to build and optimize your Citrix environment.

Comprehensive success planning
Industry-leading technical support
On-demand access to training
A strong foundation for success

Comprehensive success planning

Accelerate time to value with deep resources, teams and tools. From expert project guidance to step-by-step instructions and access to specialists, we'll help you plan out your path to realize ambitious outcomes.

Industry-leading technical support

Access award-winning technical support and the fastest response times around.  Software updates, monitoring tools and expert guidance help you detect and resolve issues.

On-demand access to training

Foundational online training and the Citrix Cloud Learning Series help your team get up to speed on installing and configuring solutions, architecture, deployment, and more.

A strong foundation for success

Citrix Select is a complete package of expertise, technical support, learning, monitoring and reporting—everything you need to transform your environment and realize business success.

87% of Select customers have been able to minimize their downtime.

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Program benefits

Select is a solid foundation of tools, resources and guidance to maximize your Citrix success.

Program comparison and terms
Feature Select Priority Priority Plus
Unlimited support with best-in-class
severity 1 response time target1 
 <30 min
 <15 min
 <10 min
Severity 1 fastest non-platform restoration target1   <6 hours <4 hours
Access to software updates and/or code releases
Select Learning Subscription featuring training to build skills and continuously upskill your team throughout your Citrix journey.
Success planning tools and resources to create a personalized plan, accelerate your project, measure progress, and ultimately drive usage to help you realize the full value of your workspace.
Assigned technical account management to understand your environment, business and technology objectives, and ensure optimization of your Citrix solutions.   
Priority Queue with direct access to Priority Support Engineers for faster issue resolution.  
Critical Situation Management to own and expedite remediation for severity 1 issues.  
Scheduled Support for change events to assist with implementations, migrations, and updates.    40 hours  80 hours
Customizable add-on packages aligned to your business objectives, with a hand-picked team of Citrix experts focused on your success.     

1 Program Terms and Conditions: For complete program comparison, as well as full terms and conditions, please reference our detailed program comparison guide.
 

87% of Select customers have been able to minimize downtime.

TVID: 208-86F-2B4

Let’s get started

Upgrade your success to Priority or Priority Plus today

Amplify your results with outstanding additional services

Consulting

Tap into our extensive pool of expert consultants, all eager to help your business thrive.

Premium Training

Level up your team with expert training, certifications, and online learning designed to maximize the potential of your Citrix solutions.