Get a highly trained technical contact who is intimately familiar with your Citrix infrastructure and will proactively manage your account. Services include:
Frequent formal and informal technical exchanges between you and your Technical Relationship Manager (TRM) ensure constant, open communication. You will be informed about hotfixes, known issues and upcoming releases that pertain to your specific environment.
Without the help of the Citrix TRM, our project would have been much more difficult.
With the Citrix TRM’s support, we could confidently manage, even anticipate, many incidents that could cripple our IT system.
When our TRM doesn’t know the answer to a question…he proactively seeks out the right support resource. We don’t have to spend as much time navigating all that ourselves.
When we have instant access to someone who’s already familiar with our technology roadmap, we can get right to the heart of the problem in far less time.
Your TRM acts as your advocate within Citrix, ensuring that the correct priorities are given to any technical case and relaying your experiences with Citrix products to product management and development teams. The TRM can also get you access to product betas, extending your test window and offering you the ability to influence feature development.
The TRM service may be purchased with any software or appliance maintenance agreement. Packages begin with 200 hours of service and an unlimited number of incidents in one region.
with a TRM
|Phone, Web and email support|
|Quarterly technical webinars|
|Access to technical training event|
|Works to understand your Citrix environment and needs
|Proactive Customer Engagement on Citrix Technology|
|Access to managed betas and early software releases|
|Technical Account Planning
|Best Practices for Citrix Technology|
Upgrade and optimize your support solution with Priority
As a TRM customer, you may elect to upgrade and experience our highest level of service with Priority. Priority provides a personalized team of experts to help you optimize your Citrix solution, minimize risks, and provide you rapid response and resolutions. With Priority or Priority Plus you receive services such as:
Explore Customer Success Services Priority at now.citrix.com/css-priority and find out how it can help you reach your business goals faster.