Improving employee experience is a top business priority. Leaders in IT, HR, and lines of business know that providing their employees with simple, consumer-like technology gives them a competitive edge in a tight labor market. But with an environment full of legacy apps, point solutions, and SaaS products, delivering an intuitive technology solution that enables employees to do their best work while also keeping the business running and modernizing IT is a challenging task. In fact, just getting started can be daunting.
Low-code microapp builders can help create microapps, enabling IT to build focused, daily experiences and workflows that leverage previous investments and help modernize legacy apps. By organizing, guiding and automating work, Citrix Workspace provides IT with a platform to deliver an intelligent experience to all users.
Unified and Secure
On the journey to building a work platform that enhances daily work experiences, the first step is organizing work through the aggregation of data and systems. Piecing together multiple systems requires custom development, introduces complexity, and requires a great investment of time. Citrix Workspace provides a single experience for employees to get work done quickly and efficiently by aggregating all relevant content, data, and applications into an intuitive, personalized flow.
Focused Experiences
While bringing together information and resources is a foundational requirement, ultimately technology needs to guide employees through their day, helping them focus on the right tasks at the right time. Citrix Workspace de-aggregates applications and data into single units of work that deliver focused experiences, all in one place. Microapps enable single use cases to be made available to users to streamline functionality from complex enterprise applications.
Using existing APIs within SaaS, web, or homegrown apps, microapps help users to see and interact with content without needing the full launch of the application. Instead of overwhelming users with content and data that lacks relevance and personalization, the Citrix Workspace feed aggregates pertinent notifications, tasks, and insights. It intelligently expires notifications when they are no longer relevant, guiding employees throughout their day by surfacing the content they need when they need it.
Microapps allow for single-purpose and focused experiences to be embedded into the user’s workflow — whether on a desktop, a mobile device, or in Microsoft Teams. Out-of-the-box integrations provide a rapid starting point, and a low-code microapp builder enables the rapid development of custom integrations specific to customers’ needs. Microapps can leverage REST APIs for custom integrations and connect to cloud or on-premises applications. An application integration utilizes a service account to read data from the system of record, while using a per-user OAuth account to write back data. This ensures that all write-backs are compliant with the permissions in the system of record.
Citrix’s “Extract, Transform, and Notify” (ETN) methodology enables focused integrations by targeting active data that is actionable. Those actionable events are created based on what is changing within that data.
Helps Users Take Action with Guidance and Insight
With the capability to send notifications and actions directly within a feed, users accelerate decision-making while reducing interruptions and distractions. These micro workflows are event driven and single step within the context of all other work. All notifications are relevant and targeted to specific end-users.
In a more advanced form, contextual insights guide work with micro-intelligence to personalize the feed. Personalized notifications based on prior user activity enable users to focus on tasks that not only are important, but also more relevant to them. Contextualized notifications appear at the right moment to minimize user interruptions. Information can also be viewed within a virtual assistant. The virtual assistant provides immediate access to relevant content and business data. Users can interact directly within Citrix Workspace or collaboration tools like Microsoft Teams to query data from connected applications. This saves time searching for information.
Automation
The last step in delivering an intelligent experience is automating work. Machine learning intelligently filters and automates tasks so the entire organization can direct its efforts toward what matters: creating, innovating, and adapting seamlessly to continually changing business needs.
The user’s feed can sort by relevancy or through learned behavior. Actions are prioritized based on how frequently the user interacts with it. Tasks can be prioritized based on organization role, peer activity or personalized based on user activity.
Simplifying Work
As we think about how today’s work environment is consumed with irrelevant notifications, sequentially-sorted emails in overflowing inboxes, and numerous applications that require context switching, Citrix Workspace delivers a unified, secure and intelligent work platform that transforms the employee experience by organizing, guiding, and automating all activities people need to do their best work. Organizations can build focused experience for their employees, allowing them to focus on high-value work.
Do you want to reimagine your employee experience and increase your organizational agility? Take a look at how Citrix Workspace can provide a unified, secure, and intelligent solution with low-code development tools and integrations to increase engagement and simplify technology.
