Generation and Storage of Smart Check Data
Contents of the Smart Check Payloads
Broadly speaking, all the payloads contain:
- Site identifiers so the Smart Tools backend can associate them with the right site.
- Hostnames of servers/VDAs that might have issues and data corresponding to them
The following screenshots should give you a good idea of what’s in these payloads.
Logs and Collector Output
Site Health Check
C:\Program Files (x86)\Citrix\LifecycleManagement\proc\xdsitescout-<timestamp>
For example: C:\Program Files (x86)\Citrix\LifecycleManagement\proc\xdsitescout-1493633361049
Apps and Desktops Check
C:\Program Files (x86)\Citrix\LifecycleManagement\proc\xaxdscout-1493633283728
For example: C:\Program Files (x86)\Citrix\LifecycleManagement\proc\xaxdscout-<timestamp>
C:\Program Files (x86)\Citrix\LifecycleManagement\proc\xdscout-<timestamp>
For example: C:\Program Files (x86)\Citrix\LifecycleManagement\proc\xdscout-1493633361885
Smart Check vs. CIS/CEIP/Call Home
So while we are at it, let me also tackle another question that I get asked very often – What is the difference between Smart Check and CIS. I’ve compiled a nifty little table. Hope it helps.
|Pricing||Free for all customers.||Currently free for all customers. Will be a CSS Select entitlement soon.|
|Availability||Independent website.||Citrix Cloud service|
|Products Supported||All major product versions except Sharefile.
Most supportability tools
|Diagnostics reports||Yes, PDF||Coming Soon|
|Call Home Support||
|Upload service for diagnostic files||Yes||Yes|
|Log/trace analysis||Yes||Coming Soon|
Note: All customer-facing features in CIS will be gradually moved to Smart Check.
When it comes to privacy and data security, transparency is key. At Citrix, we believe that customer trust and safety is paramount. Smart Check has been designed keeping your security needs in mind. If you have any followup questions, please comment on this post, write to me at firstname.lastname@example.org, or quote/message me on Twitter at @thirsty_crow.