When you put the user at the center of IT, technology becomes an enabler of each individual’s full potential. In 2020, Citrix is focused on helping organizations truly unleash human value and improve the employee experience. We are here to guide you every step of the way in delivering the most complete digital workspace for your company.
Currently, workers spend too much time in low-value activities such as toggling between apps, remembering multiple logins, and searching for information stored in numerous repositories. What if we removed complexity and distraction? Take a step back to envision a holistic experience that is designed around the individual. In addition to delivering secure access to apps, desktops, and data, you’ll deliver an experience that is easier to use. Fewer interruptions and less switching among tools means greater focus on value-driving activities that help grow the business.
Throughout 2020, Citrix will help organizations turn employee experience into a competitive edge by providing the technology workers need to take control of their workdays and gain the space to think more creatively. Here are the latest features for Citrix Workspace to kick off everything you need to help deliver an excellent digital experience.
Citrix Workspace
We recently announced the general availability of enhanced intelligent capabilities of Citrix Workspace. Deliver a consumer-like experience that focuses and facilitates work by reducing noise and organizing information and tasks into a prioritized, personal flow. With an intelligent activity feed, deliver everything your users need to be productive — one-click actions, personalized notifications, proactive business intelligence, and real-time insights. Interruptions and unwanted distractions go down thanks to an aggregated view of high-priority tasks. Employees complete actions and view information without logging into individual systems, so completing routine tasks in existing applications — giving PO approvals or reviewing sales metrics, for example — is quick and easy.
We also announced the general availability of our new Citrix Workspace microapp service. Available in the Citrix Cloud console, admins can configure or build microapps using a low-code microapp builder. Utilize microapps to enable users to interface with information from systems of record in minutes. Eliminate the frustrations associated with navigating complex enterprise applications. Decrease the number of steps required to achieve common tasks. Admins can use out-of-the box microapps developed in collaboration with popular SaaS providers, or, if they prefer to customize, capitalize on the drag-and-drop microapp builder to customize the environment.
Citrix Analytics
Kicking off the new year, the Citrix Analytics for Security team is focused on delivering great user experience (UX) without compromising security. This focus — continuous risk assessment and mitigation — supports IT initiatives around zero-trust security environments.
Traditionally, security options tend to force admins to make difficult trade-offs between very tight, rigid security and user experience. For example, how can administrators keep bad actors from downloading sensitive data or cause other harm to the business once on the corporate network? Some ways of addressing these risks are to implement multi-factor authentication or enforce short sign-in timeouts. While disruptive to users, this method still does not uncover malicious users. Citrix Analytics for Security is addressing this challenge by continuously monitoring user profiles post authentication to corporate networks and taking various actions only when risky events are detected.
Policy Updates
Supporting a great UX and continuous risk assessment, there are several updates to the policy settings. Notably Citrix Analytics introduces the Request user response action. This is something many users will be familiar with from their consumer banking and credit card agencies. Using this action, admins can send an email notification to the user regarding the risky activity detected. Once the user responds about the activity, admin can determine the next course of action to be taken on the user account. Including user actions reduces false-positives and negative actions taken on legitimate user work. Admins can also set the user response time. If no response is received, Citrix Analytics considers no response as the status.
Enforcement and Monitor Modes
Also new, admins can put polices in monitor mode before deploying to users. This provides feedback on policies before rolling them into production environments.
For more details on these capabilities and more, visit our What’s New with Citrix Analytics page. And, as always, you can get a no-fee, 60-day trial of Citrix Analytics at cloud.citrix.com.
And in Case You Missed It
Citrix Service Providers Multi-tenant Support
We recently announced that Citrix has added multi-tenant support for Citrix Virtual Apps and Desktops service specifically for Citrix Service Providers (CSPs). Multi-tenant support is critical to helping CSPs manage all their customers in a single console and provides the ability to leverage economies of scale for CSP-hosted infrastructure. This enables CSPs to introduce competitive market offerings. Jose Augustin recently published a detailed blog post on the benefits to multi-tenant support.
Citrix Virtual Apps and Desktops 1912 LTSR
Citrix Virtual Apps and Desktops 1912 Long-Term Service Release shipped in mid-December. Our LTSR releases are targeted at customers who prefer their production environments to stay on the same version of the product for an extended period of time. We’ve seen fantastic adoption of this release already, and with good reason: Our previous 7.15 LTSR shipped in August 2017, so customers on this track have almost three years of features and functionality to catch up on. Find out more about 1912 LTSR, including tips from the field and feature highlights, in our 1912 LTSR announcement blog post.
