When it comes to applying technology to healthcare environments, we really speak two languages. There’s “clinicalspeak” and “technospeak.” Clinician and informatics audiences care about workflow, patient satisfaction, and reducing clicks. Technologists, on the other hand, talk about about uptime, scalability, and adaptability. They work hard to make technology transparent to users. Technologists also monitor total cost of ownership and are adamant about ensuring business continuity. Both audiences think about digital health and secure workspaces. One language doesn’t overshadow the other. At the end of the day, both sides speak about reaching the same goal.
Scripps Health has a new technology infrastructure that delivers enterprise mobility capabilities, improves the staff experience and frees the IT Department to work on core competencies.
To illustrate the point, let’s “listen in” on a hypothetical conversation about what 5000 concurrent users and their team of technologists might say to each other now that their deployment is complete:
Clinicalspeak: Wow! We didn’t realize that between clinicians and health care professionals, we’ve grown to 5000 concurrent users! How is it possible that we have fewer system crashes than ever before?
Technospeak: There’s a simple reason for it. In IT, we now have a single pane of glass to manage everything. NetScaler Management and Analytics System (NetScaler MAS) enables us to troubleshoot issues with bandwidth, throughput, servers, and more — all in one place! We won’t miss what’s going on with the 700 virtual servers we have out there!
Clinicalspeak: Well, we have to say that we do get great responsiveness from the IT Team when we bring up issues!
Technospeak: NetScaler MAS also has helped us to automate and streamline routine management and maintenance tasks. Finally, we can concentrate on core competencies rather than on repetitive tasks, such as updates and fixes!
Clinicalspeak: We’re loving the fact that login times have been cut in half. It’s so much faster to get into the Electronic Health Record (EHR) now. We can be much more responsive to patient requests.
Technospeak: Thanks! That’s because we have Citrix NetScaler App Delivery Controllers across two development and two production appliances.
Clinicalspeak: We know we ask too much of IT sometimes. So, when we suggested developing a BYOD strategy together, weren’t sure we could pull it off. But, we did it! It’s great that we can be creative in our requests and have a willing partner in IT!
Technospeak: Our new Citrix technology stack — XenMobile, XenDesktop, NetScaler ADC, NetScaler MAS and NetScaler Unified Gateway — enabled us to deliver a Bring Your Own Device (BYOD) program for end users. What’s more, our new technology also will enable us to securely deliver capabilities that can change the way we work.
Clinicalspeak: Uh oh! We’re being paged. It’s an emergency!
Technospeak: No worries. We can continue this conversation any time. It was great to chat!
Don’t settle for a hypothetical excerpt — because this is reality. Learn the whole story about the Scripps Health deployment here.
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