This is a guest blog post by Jahnavi Vekaria from the content team at CallHippo.

Whether handling customer queries or just providing an ear to listen, call center agents often go the extra mile to ensure that the client/customer is satisfied. That can be a challenge when the technology isn’t up to the task — 88 percent of service teams reported that the pandemic exposed technology gaps, even with the many tools that go into making sure every call is a productive one.

CallHippo, a leading global virtual call center service provider, is partnering with Citrix Podio, a low-code work management platform. CallHippo customers wanted an integrated platform, so the Podio and CallHippo teams created a seamless union of business phone systems and CRM software.

The CallHippo and Podio collaboration will empower call center agents to juggle multiple tasks more effectively without diverting too much from what matters most: client satisfaction.

Here’s how CallHippo works, and here’s what it looks like:

Let’s see how these products, together, can work wonders for call center agents.

What Does this Collaboration Mean for Call Center Agents?

With this partnership, CallHippo can offer a virtual call center to remote employees working from home. Here are some of the ways it will help call center agents:

1. Easier collaboration with remote employees

With the shift to hybrid-work scenarios, there’s an increase in meetings that can reduce productivity. In addition to linking remote employees with office-based agents, Podio’s activity streams allow remote employees to post company news, access a shared calendar for events, and access files. Streamline your business collaboration and instant messaging with Podio’s task management and a real-time alternative to email.

2. Better Tracking

With Podio and CallHippo-certified systems, tracking work is a breeze. Podio’s workflow automation can also map call logs from CallHippo to individual items, making call tracking and tracing more manageable.

3. Easier multitasking

While talking to a customer, the virtual call center agent often multitasks, searching for details about the customer, their products, and their history of contacts with the company, and simultaneously interacting with the customer and looking for guides to solve the problem. Citrix Podio helps you keep all the data well structured and in a single place, making multitasking easier.

4. Protecting data

Combining Podio’s security controls with CallHippo’s secure servers ensures the data virtual call center agents interact with stays safe.

5. Easier file handling and storage

Citrix Podio is a great solution for handling, sharing, and storing large files. For example, a remote call center agent can store call recordings that can be used later for training purposes.

6. Make data-driven decisions

Data influences everything today, and for call center agents, data about customers helps them provide the relevant solution. With Podio, you can choose the metrics you want to track in real-time and then make decisions about improving your service. This data is available to the entire team on a Podio workspace.

Get Started Today with Citrix and CallHippo

With Citrix Podio and CallHippo, call center agents are empowered to take on the challenges of the new remote work world, regardless of where they are and which device or network they use.

Plus, the affordable pricing on our plans makes CallHippo an easy choice. The Bronze plan for startups is just $29 per user/month, and the Platinum plan for SMBs sales, support, and marketing teams starts at $40 per user/month. Customers can also request custom enterprise solutions with add-ons needed to cater to their specific requirements.

CallHippo has a 20 percent discount deal on integrating any CRM software with their virtual phone systems plan. You can ask for the discount code when you connect with a CallHippo agent at support@callhippo.com.