This is a guest blog post by Michelle Olmstead, Marketing Manager at ControlUp.

The healthcare industry has seen a significant increase in the use of technology to improve patient care, especially over the past few years. One area of growth is reliable and secure virtualization solutions that enable access to patient data and apps from any location, at any time. This is where ControlUp and Citrix come in, providing innovative solutions for healthcare professionals and patients.

Citrix enables healthcare IT to securely deliver apps and desktops to remote users anywhere, on any device. Citrix technology supports a broad set of medical application services, including tracking patient records, test results, and synchronous information like anesthesia and remote surgical instruments used during surgery. This critical information cannot suddenly disappear with a network failure or too much traffic, so infrastructure monitoring and automatic remediation are necessary.

ControlUp is a performance management and monitoring solution designed to manage virtualization, physical endpoints, and unified communications technology. It guarantees uptime with automated maintenance, real-time troubleshooting, and efficient resource usage. ControlUp is a great solution to ensure the reliability and performance of Citrix infrastructure because its remediation capabilities detect issues before they are reported to the helpdesk. This keeps essential technology available when patient care is vital.

Case Study

A branch of the New South Wales (NSW) Ministry of Health in Australia, eHealth is responsible for setting technology strategy, policy, and standards. It works with local health districts (LHDs) and health agencies to implement statewide core systems and ensure compliance with statewide standards. It’s a large organization that consists of siloed business arms. That can negatively affect workflows, the user, and the customer experience.

eHealth’s siloed work environment made it difficult for the IT team to get a clear picture of what was going on in their end-user computing environment. They had to rely on information provided by different branches in the organization, also known as the “fog of deception.”

“ControlUp allows us to bypass egos and external influences and just see the raw information,” says Noel Mahnkopf of eHealth. “There’s no ego in ControlUp; it’s just information, unvarnished by humans.”

Efficiency is critically important in IT and in healthcare. ControlUp provides a single pane of glass where the eHealth IT team can manage their entire infrastructure. Where a previous solution might take months to find issues, ControlUp can identify the root cause of issues in just a few minutes. For eHealth, ControlUp is a zero-impact solution that gives them near-instant information. It isn’t CPU-intensive, and there’s nothing to install. Compared to other solutions — especially for what you get — they say ControlUp is a great value and is “priceless.”

“ControlUp has become our go-to information provider, and we’ve got buy-in across the organization,” Mahnkopf says. “When people want to know something, they ask, ‘Well, what does ControlUp say?'” eHealth says the platform sells itself.

In healthcare, time can mean the difference between life and death. Wasting it on slow logons or problems accessing electronic human resources (EHR) records is not an option. ControlUp is purpose-built for fast troubleshooting and remediation, so clinicians and staff can stay productive and focus on their patients. No matter where your teams work, ControlUp provides an ideal digital employee experience while simplifying the work lives of IT admins.

Thanks to the Citrix Ready program, healthcare providers can be assured that the solutions they deploy are thoroughly tested and verified, providing a seamless, secure, and reliable virtual experience. The combination of ControlUp and Citrix allows healthcare providers to focus on delivering quality patient care without worrying about IT issues.

Visit ControlUp and Citrix at HIMSS

Visit us at the Citrix Ready Partner Pavilion Booth # 674, to see how ControlUp’s VDI and DaaS management platform can help IT reimagine healthcare and to learn how we are powering the work-from-anywhere world.

Not going to be at HIMSS? Schedule a demo today!