Welcome to our Citrix Knowledge Center update for April. Each month, we share new and updated content for top trending questions and technical issues. Our thanks to all who continue to provide feedback — we’ve got you covered!
In each post, you’ll find resources including Knowledge Base articles, easy-to-use tools, and helpful guides for both cloud and on-prem solutions such as Citrix Virtual Apps and Desktops, Citrix Workspace, Citrix ADC, Citrix Gateway, Citrix Content Collaboration, and Citrix Endpoint Management.
Let us know if you would like to see additional topics or have general feedback about what’s covered in our updates by leaving a comment below. To provide feedback on specific articles, please use the article feedback option when viewing the article.
Visit the Citrix Knowledge Center for easy access to all of our support resources.
Micro-Learning Videos
Our micro-learning video sections include videos on Citrix Virtual Apps and Desktops and our App Delivery and Security solutions that will help you solve common issues quicker. Check out the full list of videos today!
Self-Service Chatbot
Our chatbot continues to evolve with improved question/answer flows and recommendations. You can easily interact with it in the customer portal or on any Knowledge Base article. Give it a go, and, remember, we would love to hear your feedback!
Citrix Virtual Apps and Desktops (Cloud and On-Prem)
Articles
Invalid RDS Client Access License (CAL) on the VDA — This article provides instructions on how to solve invalid RDS Client Access License error on the Citrix Virtual Delivery Agent.
Intermittently Users Are Unable to Access Start Menu after Citrix Workspace Environment Management Application Security Rules Are Applied — Get step-by-step guidance to resolve the Start menu intermittently becoming inaccessible after applying default/custom rules via Citrix Workspace Environment.
Rendezvous Protocol Is Not Functioning with Citrix App Layered Virtual Delivery Agents (VDA) via Citrix Cloud — This article provides instructions on how to solve Rendezvous Protocol errors.
Micro-Learning Videos!
How to use Citrix Scout Health Check
How VDA registration works (cloud)
Tools and Guides
Citrix Health Assistant — The Citrix Health Assistant is a Windows tool that helps admins troubleshoot configuration issues in a Citrix environment. The tool provides a GUI and supports operation from the command line.
Profile Management Quick Start Guide — This guide provides a quick reference for installing and configuring Profile Management.
Windows 10 Optimization Guide — The Citrix Optimizer tool provides an automated way of optimizing Windows 10 images and is kept up to date with recent Windows 10 builds.
Communication Ports Used by Citrix Technologies — This article provides an overview of common ports used by Citrix components and must be considered as part of networking architecture.
App Delivery and Security
Articles
Apply New License to Citrix ADM Service for an Existing Pooled Capacity — Learn how to apply a new license on Citrix ADM for an existing pooled capacity setup.
Error: “Cannot Complete Your Request” Due to DNS Misconfiguration on Citrix Gateway — Get instructions on how to solve “Cannot Complete Your Request” due to DNS misconfiguration.
Troubleshooting Authentication Issues through ADC or Citrix Gateway with aaad.debug Module — This article describes how to troubleshoot authentication issues through Citrix ADC or Citrix Gateway with the aaad.debug module.
Micro-Learning Videos
How to update an existing certificate
How to upgrade your Citrix ADC HA Pair using the GUI
Tools and Guides
Citrix Networking SSL/TLS Best Practices — Get best practices, as well as an in-depth technical paper on validating existing certificates.
Citrix ADC Pooled Capacity Validated Reference Design — Review this reference guide to help you design and implement Pooled Licensing.
Convert Citrix ADC Perpetual Licenses to the Pooled Capacity Model — This guide covers how to convert perpetual licenses to Pooled capacity.
Citrix Content Collaboration
Articles
Error:” Failed to load folder -The folder you are looking for could not be found” on ShareFile Web App or any other tool while accessing Network shares — Learn what to do when users encounter an error when accessing network shares on the ShareFile web app.
Blank Screen When Trying To Login to Outlook plugin or ShareFile Web — This article explains what to do when users are unable to login into the Outlook Plugin or via the Web.
Tools and Guides
Citrix Files Migration Tool — This tool will help you in migrating files to Citrix Files seamlessly from a network share or local system.
Citrix Files Deployment Guide with Citrix Virtual Apps and Desktops — Get step-by-step instructions for deploying Citrix Files with the Citrix Virtual Apps and Desktops service.
Citrix Endpoint Management
Articles
Uploading Enterprise App (Private App) to Google Play Store via Cloud Endpoint Management Fails – Error “Upload a new APK file with a different package name” — This article provides instructions on how to solve an error received when uploading Enterprise Apps (Private App) to Google Play Store.
FAQ: Cloud Endpoint Management and XenMobile Server (OnPrem) Integration with Azure Active Directory as IDP — Learn how to integrate Azure Active Directory as an IDP for Cloud Endpoint Management and XenMobile Server.
Tools and Guides
Migration from Android Device Administrator to Android Enterprise — Our step-by-step guide will show you how to move from a legacy device administrator to Android Enterprise.
Endpoint Management Analyzer — Endpoint Management Analyzer is a cloud-based tool that you can use to check the authentication and enrollment setup for Citrix Endpoint Management.
Previous Knowledge Center Updates
Check out all our 2021 Citrix Knowledge Center updates at the links below.
What’s new with the Citrix Knowledge Center – March 2021 includes resources on how to control launch of apps using vPrefer; resolve Microsoft Office rearm error; best practices for upgrading Citrix ADC or Citrix Gateway; Citrix ADC and Citrix Gateway compatibility matrix; Citrix Files SSO error solution; configuring SSO for ShareFile on Cloud Endpoint Management; and much more!
What’s new with the Citrix Knowledge Center – February 2021 includes common resolutions to “Cannot complete your request” and resources that show you how to upgrade Citrix ADC in a HA pair; generate app-specific password in Citrix ShareFile; create enrollment profiles in Citrix Endpoint Management; and much more!
What’s new with the Citrix Knowledge Center – January 2021 includes resources on how to fix Microsoft 365 Reactivate Prompt in published apps; prevent the PVS Write Cache from filling up; OTP support for Citrix ADC; collecting performance statistics from Citrix ADC; resetting end user passwords in ShareFile; a guide to enrolling iOS device in Citrix Endpoint Management; and much more!
