For the fourth consecutive year, Citrix Customer Success has won the NorthFace ScoreBoard Award. This honor from the Customer Relationship Management Institute LLC (CRMI) recognizes Citrix excellence in customer service in the areas of Technical Support, Consulting Services, and Education Services in 2018. The CRMI promotes expertise in customer relationship management.
To qualify, a company must measure customers’ satisfaction and achieve a 4.0 or above out of a possible 5.0 rating in the targeted areas. CRMI reviews and evaluates these customer satisfaction ratings to determine the winning organization each year.
The NorthFace ScoreBoard Award program, started in 2000, recognizes organizations that:
- Offer exemplary service to their customers
- Center their existence on a deep commitment to continuously exceeding customer expectations
In 2018, more than 400 projects from 75 companies in diverse industry segments worldwide were judged. Citrix Customer Success Services scored high across the board in both customer satisfaction and customer loyalty, as measured by Net Promoter Scores (NPS).
The Citrix culture perfectly aligns with the winning criteria for this coveted award. Our dedication to customer centricity is demonstrated by team and individual efforts to support, train, and consult with customers so they can derive the greatest value from Citrix solutions.
Congratulations to the entire Customer Success team for their commitment to quality and standard of excellence for the services and support delivered to our customers and partners — and for sustaining this performance over many years.
— Hector Lima, SVP – Worldwide Customer Success
