We all know this piercing sound. It rips you out of a sound slumber in the middle of the night, severing that dream you love. You know the one.

A server is down.

A link has been lost.

The CTO can’t log in to her mission critical app while over seas on a huge make or break business trip.


You scramble around the bedside table for your glasses, knocking over a glass of water in the process and biting your tongue trying not to disturb anyone else in the otherwise silent home.

“What did I change before I left the office?” you ask as you amble over to your desk, pulling tight the sash of your flannel robe. Instinctively, you reach into your breast pocket for a pack of cigarettes only to remember that you quite smoking when the baby was born. Insult only adds to injury.

Regardless of the emergency, if you’re like me, you’ve been on the short end of the irate user who is suddenly and unexpectedly lost in the ether, unable to do their job.

But this story could have been written very differently.

Recently, I sat down with Wendy Howard, Engineer Extraordinaire from Citrix Ready partner eG Innovations to talk about, among other things, proactive monitoring of IT environments. That’s right. Instead of being ripped violently from a deep slumber in the middle of the night, you could have been alerted to connectivity or availability issues before the employee experienced any disruption.

In short, instead of being reactionary you can be proactionary (yes, I made up my own word) and avoid the issues before they even come to light, across the world. Even if it was an update or systems change that you made. But why are you listening to me? Take a look at the full episode of TechTalks To Go on monitoring your on prem and cloud environments. Anything from end to end Citrix environments to Office 365, SharePoint online, Exchange Online and more.

Instead of putting out fires, you could be roasting marshmallows. At least that’s what I dream about.