Welcome to the first edition of our new Citrix Knowledge Center updates series. Each month, we’ll share new and updated content that addresses top trending questions and technical issues. Our thanks to all who continue to provide article feedback — we’ve got you covered!
In each edition, you’ll find resources including links to Knowledge Base articles, easy-to-use tools, and helpful guides for both cloud and on-premises solutions such as Citrix Virtual Apps and Desktops, Citrix Workspace, Citrix ADC, Citrix Gateway, Citrix Content Collaboration, and Citrix Endpoint Management.
We are also happy to announce a few updates to the Citrix Knowledge Center to improve your support experience. Our customer case management portal was recently updated to provide inline and dynamic search results based on issue description when creating a support case, offering you a self-service opportunity to resolve your technical issue. Additionally, our chatbot continues to evolve with improved question/answer flows and recommendations. You can see both in the screenshots below. Give it a go, and, remember, we would love to hear your feedback!
We hope you’ll find this monthly update helpful. Let us know if you’d like to see additional topics by leaving us a comment below. To provide feedback on specific articles, please use the article feedback option when viewing the article. For easy access to all of our support resources, visit the Citrix Knowledge Center.
Citrix Virtual Apps and Desktops (Cloud and On-Prem)
Articles
Configuration of Client scaling, DPI scaling, and DPI matching with Citrix Workspace app for Windows – CTX230017
This article shows typical customer use cases and associated configuration options, requirements, limitations, and recommendations for displaying sessions on high resolution single/multi monitor configurations.
Users Prompted to Download, Run, Open “.ica” File Instead of Launching Connection – CTX804493
When launching an application or desktop via an internet browser (Google Chrome, Firefox, Internet Explorer, etc.), users are prompted to save or download the “.ica” file.
How to obtain a Citrix Evaluation License using My Account – CTX281428
Provides instructions on requesting evaluation license via My Account.
Tools and Guides
Citrix Health Assistant – CTX207624
The Citrix Health Assistant is a Windows tool that helps admins troubleshoot configuration issues in a Citrix environment. The tool provides GUI and supports operation from the command line.
Profile Management Quick Start Guide – Citrix Docs
This guide provides a quick reference for installing and configuring Profile Management.
Windows 10 Optimization Guide – CTX216252
The Citrix Optimizer tool is an automated way of optimizing Windows 10 images and is kept up to date with recent Windows 10 builds.
Networking
Articles
Unable to Access Citrix ADC through SSH or SCP – CTX124664
This article will help you to regain access via SSH or SCP.
How to Install and Link Intermediate Certificate with Server Certificate on NetScaler – CTX114146
Step-by-step instructions in installing and linking intermediate certificates.
Changes to ADC MPX and SDX Platforms on Specific New Appliances – CTX281552
Provides insights into upcoming platform changes on specific new appliances.
Tools and Guides
Citrix Networking SSL/TLS Best Practices – Citrix Tech Zone
Best practices, as well as an in-depth technical paper and validating existing certificates.
How to Update an SSL Server Certificate on Citrix ADC – CTX109711
Provides steps on how to update your SSL certificate on Citrix ADC.
Best Practices for Upgrading ADC or Citrix Gateway Appliances – Citrix Docs
A recommended checklist and best practices to review before upgrading.
Content Collaboration
Articles
Installation of Citrix Files Outlook Plug-in – CTX207689
This article provides requirements and steps to install the Citrix Files Outlook plug-in.
ShareFile Functions and Permissions – Client User – CTX208467
This article covers the functions and permissions per client user.
Create a RightSignature Template – CTX226730
Share commonly-used documents with your whole team with this RightSignature template.
Tools and Guides
Citrix Files Migration Tool – CTX215005
This tool will help you in migrating files to Citrix Files seamlessly from a network share or local system.
Citrix Files Deployment Guide with Citrix Virtual Apps and Desktops – Citrix Tech Zone
This guide provides step-by-step instructions for deploying Citrix Files with the Citrix Virtual Apps and Desktops service.
Endpoint Management
Articles
New Requirements for Trusted Certificates in iOS13+ and macOS 10.15+ – CTX266945
This article covers Apple’s new requirements for TLS server certificates in iOS/iPadOS 13, iOS/iPadOS 14, macOS 10.15.x and macOS 11.x. You’ll need to verify that all certificates follow the Apple requirements.
Getting Started with Android Enterprise – Citrix Docs
This product documentation provides recommended steps on deploying Android Enterprise to your Android user base.
Trying to Add VPP Apps to the iPad Platform The “Force license association to device” May Be Grayed Out (Disabled) – CTX282417
When trying to add a Volume purchase app to the iPad platform, the “Force license association to device” may be grayed out (disabled). This article shows you how to resolve the issue.
Tools and Guides
Migration from Android Device Administrator to Android Enterprise – Citrix Tech Zone
This guide provides step-by-step information on how to move from a legacy device administrator to Android Enterprise.
Endpoint Management Analyzer – Citrix Docs
Endpoint Management Analyzer is a cloud-based tool that you can use to check the authentication and enrollment setup for Citrix Endpoint Management.
