In this Cloud Guidepost series, we’ll introduce you to members of our Worldwide Customer Success Management team. They’ll share their background, their experience as a Customer Success Manager or a Customer Success Engineer at Citrix, and key lessons they’ve learned as they help our cloud customers achieve success.

Meet Ben Johnston, Senior Customer Success Engineer, Australia

I have worked at Citrix for almost two years now. Before that, I worked at one of the largest strategic technology partners in Australia, focusing solely on Citrix technologies. Originally from the U.K., I emigrated to Australia in early 2016. Before moving halfway around the world, I built my IT career in London, working in multiple industries such as legal, financial, retail, and local government.

Having worked with Citrix technologies for over 10 years now, it was always an ambition of mine to work for the company that produces the products that I really enjoy working with. I definitely haven’t been disappointed by realizing that ambition. Working with like-minded people and collaborating with colleagues on new releases and process really makes Citrix a great place to work! I joined one of the newest teams at Citrix, and it has been extremely satisfying seeing and being involved in this new team and how we are assisting our customers realize the value of their Citrix products.

Outside the office, I enjoy keeping fit and pushing the limits. I have run more than 13 full marathons across three continents in the last eight years. I am also an avid fan of soccer (football as it is correctly known in the UK), with Arsenal being my team. Although time zone and location challenges restrict the amount of time I can watch games, I am a participating member of the Arsenal Australia fan club.

Having worked with customers during my time with Citrix, one of the key things that I have learnt is no customer environment is the same and each has their unique differences. Our products can be used to solve almost every use case that our customers have brought to me, and I expect that to continue.

A couple of tips I have relayed to our customers recently include:

  • Make sure you check the pre-requisites before building out your environment. A lot of the issues that I have assisted in resolving are due to something not being in place at the start of the implementation phase of a project. Simple technical planning can save a lot of headaches down the line.
  • Use your Customer Success Manager and Engineer! We have a lot of resources, experience, and knowledge around assisting our customers in their journey to Citrix’s cloud services. Whether that be assisting with end-user adoption, breaking down those adoption blockers, or just some technical guidance, the Customer Success team can help in so many ways.