I’m proud to share some great news: When it comes to delivering world-class customer support, Citrix is a recognized leader. For the third year in a row, we received the Outstanding Assisted Global Support Certification from the Technology Services Industry Association (TSIA), the world’s leading organization dedicated to advancing the business of technology services.
“By achieving TSIA’s Global Rated Outstanding Assisted Support certification, Citrix has once again demonstrated industry leadership in assisted customer support delivery. We are proud to honor them with this outstanding achievement and thank the Citrix team for their continued dedication to customer assisted support innovation,” said Tom Pridham, TSIA’s SVP & GM, Strategic Services and Global Accounts.
Citrix Support Operations Exceed All Industry Benchmarks
The TSIA Operational Best Practices (OBP) program is a rigorous certification process that rates the capabilities of an organization across all aspects of their assisted support operations. This includes more than 140 best practices!
As part of the process, auditors listen to customer support calls, review key procedures, and evaluate outcomes. After their inspection, TSIA determined that Citrix support operations exceeded all industry benchmarks.
“At Citrix, our success is driven by the value we create for customers and the results we help them achieve. That’s why, in addition to delivering market-leading technology, we also provide access to expertise and support programs that enable customers to make the most of their solutions and optimize their investments,” said Mark Schmitz, Senior Vice President, Business Operations, Citrix.
The List of Awards Goes On
The 2018 Outstanding Assisted Support certification is the latest in a string of awards that Citrix has received. Other awards include:
- The TSIA STAR Award for Best Practices in Knowledge Management and Best Practices in Service Offer Development.
- The NorthFace ScoreBoard Award for World Class Excellence in Customer Service for Support, Education, and Consulting.
- The Insights to Action (I2A) Silver Award from Qualtrics.
These accolades are a great honor, and we are thankful to our entire community of partners, customers and industry analysts whose insights and feedback help us to continually strive for support innovation and customer success. To learn more about Citrix’s Support and Services programs and the value they can deliver your organization, please visit www.citrix.com/support/.