Three reasons the C-suite is all-in on employee experience

Today’s business environment is defined by rapid change—and the most successful organizations are realizing that they need the agility to dial up and down resources and focus as both the market and their needs change.

ARTICLE | 3m read
February 4, 2020
By: Tim Minahan

As work becomes more fluid and less repetitive, the C-suite is looking for new ways to create dynamic enterprises that embrace variable operating models and empower employees with a great work experience.

According to The Economist Intelligence Unit (EIU), 74 percent of IT and HR executives feel personally responsible for their employee experience. This suggests leaders across your C-suite feel they share responsibility for providing a great work experience—and IT has a major role to play. Here are three reasons why the right technology can help you drive the right experience for your employees and your business.


of IT and HR executives feel personally responsible for their employee experience.

1. Workplace technology is linked to employee innovation — and can have real impacts on business

According to a recent Quartz survey*, 80 percent of respondents cited effective workplace technology as one of the top contributors to their ability to do innovative and creative work — just behind salary and their manager. If you want the best from your employees, you need to provide workplace technology that fosters creativity and innovation instead of distraction and inefficiency.

For example, respondents to the Quartz survey were interested in workplace technology that automated mundane and tedious tasks that were hindering their creativity. This kind of distraction is a real concern—every time your employees are interrupted by unexpected communications or an event forces them to switch tasks, it can take 23 minutes to get back to where they left off.


Tim Minahan
Executive Vice President, Business Strategy and Chief Marketing Office

2. Workplace technology selection is more democratized than ever before

At 53 percent, the majority of employees surveyed by Quartz agree their employers should provide more effective technology in the workplace. For executives to find the right workplace technology, it’s important to prioritize employee choice.

This means giving employees a say in the solutions you adopt, and allowing them to choose the technology they use to get their work done. As you evaluate technology vendors for your organization, pay close attention to how well their solutions integrate with your existing systems and tools. An easy-to-integrate solution will not only save you time and money on implementation, but it will also give employees more options in what they use to do their best work.

3. Technology matters to workplace wellness and work/life balance

The technology you adopt for your employees impacts more than just productivity. Quartz found that more than 80 percent of employees believe leaders have a responsibility to positively impact work/life balance, and 90 percent of the high-performers surveyed by the EIU say IT leaders will need to become experts in human factors like engagement and wellbeing.

To select technology that supports wellness, focus on mobility and flexibility. One important factor is whether your staff can choose the physical environments where they work, as 68 percent of the Quartz respondents believe it is “very important” for new technologies to allow them to work from anywhere. This suggests executives should prioritize technology that works across mobile devices and networks so employees can do their best work anywhere and at any time.

You can empower your employees through technology

As a member of the C-suite, it’s up to you to adopt technology that gets the best out of your employees. With the right technology strategy, you can nurture employee happiness, empower them with choice, and support their wellbeing in and out of the office. The result is a dynamic enterprise with an engaged and adaptable workforce that thrives doing their best work.