The new workplace is virtual, and many people already work remotely either full or part time. But for a lot of us, our “new normal” of remote work is requiring quick adjustments in how we connect with our colleagues and stay productive and engaged.

There are a lot of resources out there that will help you succeed as a remote worker. Citrix’s Martin Zugec recently gave us a peek into his own remote work experience. I encourage you to check out his post and see how he’s been doing it for 12 years. And follow our own Sean Donahue on Twitter, who’s doing regular videos with tips for remote work. Read to the end of this post, and you’ll find some of his videos.

Here, I wanted to share with you some of the best practices we’ve recommended to our employees, as well as some tips and tricks we’ve collected from a few superstar remote Citrites.

Just remember, this is guidance. Everyone will have different needs that will shape how they work remotely. But I hope you can leverage these suggestions as you implement your own approaches to staying connected, productive, and engaged in your virtual workplace.


Build an environment of trust by establishing personal connections — This happens naturally in an office setting but is more difficult remotely. Take time to ask colleagues about their family or what they’ve been doing at home. Try an ice breaker, like giving a shout out for good work or asking people to share something about themselves (First job? Favorite food?).

Ensure the entire team is heard — During virtual meetings, round-robin dialogues are great for getting input from everyone. And change up your meeting ownership to encourage a sense of shared leadership.

Create a virtual office — Use a tool like Slack or Skype to create a virtual office where you can “see” who is available, who is in a meeting, or who may be busy, and have a channel on whatever platform you use for just your team. Schedule a virtual lunch or coffee break when you can to connect as a team.

Use the dreaded camera! — I know you’re cringing, but hear me out. When we are on camera, we are more focused and less likely to be distracted by multitasking. Cameras also show body language and amplify your presence. (A suit and tie are definitely not required)

Practice good meeting etiquette — What we do for in-person meetings holds for virtual. That means things like send a meeting agenda at least 24 hours in advance, start and finish meetings on time, hold regular meetings, don’t forget 1-on-1 meetings, and send out a recap afterward. And you’re virtual now, so encourage attendees to use chat, and check for new messages regularly.

Create team norms — Work together as a team to create and institute norms. Clearly define processes for decision making and information sharing (frequency, reporting, etc.). Determine which tech you’ll use as a team (Slack, GoToMeeting, Skype, etc.) and how and when you’ll use them to stay informed.

Drive accountability and alignment — You’re in a time of change for everyone. Make sure all team members understand the vision for the team. Ensure your team has clear priorities and is aligned to critical business outcomes. Provide clear, honest feedback to team members on their performance. And make sure you share and acknowledge accomplishments and wins.

Be mindful — Take time for stretch breaks or a quick walk. It’s very easy to zone in on work and stay at your workstation all day. Be present and avoid multitasking so you stay engaged in what you should be focused on. And listen carefully. You don’t have the benefit of seeing others’ body language, so you’ll need to be an active listener to catch signs of concern, frustration, or disengagement.


Those are some of the tips and tricks we’ve been providing as part of our internal guidance. But we also asked a few Citrix employees who work remotely 100 percent of the time about approaches that work for them.

Thomas Berger, Sr. Product Marketing Manager

Make work visible — It is important to ensure every team member (and every team dependent on our work) can understand what we’re working on and what’s next for us. Email reports don’t really work – nobody reads them. Kanban boards work well, especially for teams with very structured/plannable work. This format provides an easy-to-understand overview and is simple to keep updated. Just keep in mind, this might not be as effective for teams with a lot of work that can’t be planned in advance.

Lisa Mundrake, Sr. Associate General Counsel

Meet the teams you support where they do their work — To support distributed teams remotely, you should be familiar with the tools they use to collaborate and get work done and work in those tools. That means embracing Slack, Jira, Confluence, Salesforce, Apttus, Ariba, PowerBI, SalesIQ, Smartsheet, and more. It gives you visibility into information that will help you do your job better. Don’t be afraid to embrace new ways to work.

Estacia Vosika, Director, Executive and Equity Compensation

Make yourself indispensable — If you’re the “go-to” person/subject matter expert and respond promptly to requests, I’ve found that no one cares whether you’re right down the hall or thousands of miles away. They know where to come to get the answer they need quickly.

Mattie Casper, Sr. Principal Software Engineer

Over-communicate  Schedule your own meetings and your own 1-on-1s and communicate your work/status religiously. It’s easy to fall into the habit of radio silence after working in an office because so much informal communication happens that keeps everyone in the loop. You must over-communicate to make up for the lack of this interaction and to have your work and your goals stay present in the minds of your manager and colleagues.

Sean Donahue, Manager, Alliance and Partner Marketing