Are you interested in deep-dive technical training and insights from Citrix support and product experts? Then join me on Monday, May 20, at the Omni Atlanta Hotel prior to Citrix Synergy for Citrix TechEdge 2019!

Available exclusively for Customer Success Services and Appliance Maintenance customers, TechEdge is your chance to discover new tools and methodologies for deploying, optimizing, and troubleshooting Citrix technologies.

At this year’s TechEdge, you’ll hear from some of Citrix’s best and brightest technical support engineers and senior product managers (like me!). Read on to learn about my session and meet the other eight presenters.

Seating is limited, and it’s going fast. Register now to secure your spot at TechEdge before they run out!

Meet the 2019 TechEdge Presenters

8:00 a.m. – 9:00 a.m. | Monitor & Optimize Session Performance with Director & Gateway Insight

Kane Martin
Lead Technical Account Manager, WW Hardware Support

Kane is a Technical Account Manager for the America Customer Success Team and worked more than four years on the ADC escalation team. Kane’s session will cover controlling and monitoring user sessions, which are top of mind for optimal security and performance. Plus, you’ll learn how to employ an end-to-end monitoring strategy with synthetic testing via App Probing and how to proactively troubleshoot issues before your users experience them.

9:00 a.m. – 10:00 a.m. | Stay Current on the Latest Features with a Smoother Upgrade Experience

Vinothkumar Prabhakaran
Product Manager, Network & Cloud

Manbinder Pal Singh
Staff Software Engineer, Virtual Apps and Desktops

As you may know, I’m a Product Manager at Citrix, and I specialize in the networking, telco, IoT, and core infrastructure functionalities in Citrix ADC. Presenting with me will be Manbinder, who’s a Staff Software Engineer in the Citrix Virtual Apps and Desktops group and has extensive experience in automation. In our session, you’ll learn to smoothly upgrade to the latest version and to be armed with the right tools to quickly troubleshoot and get up and running. You’ll also learn how to upgrade your Citrix Gateway with zero downtime.

10:00 a.m. – 11:00 a.m. | Get the Most from Workspace Environment Management

Rod Haanappel
Senior Readiness Specialist, WW Support Readiness

Rod started with Citrix (Dublin) in 2013 as a Software Escalation Engineer before switching to Worldwide Support Readiness, where he now produces technical training for Citrix support teams. During his session, he’ll help to demystify the complexity of Workspace Environment Management and provide you tips and tricks for troubleshooting WEM deployments both on-premises and in the cloud.

11:00 a.m. – 12:00 p.m. | Citrix Gateway & Storefront Best Practices for App Enumeration & Session Launch

Paul Walker
Lead Readiness Specialist, WW Support Readiness

Paul develops and delivers training for Citrix Technical Support Engineers, and has held a variety of roles in his 20 years at Citrix. During Paul’s session, you’ll discover how to minimize time to value with Citrix Gateway and StoreFront. Along the way he’ll also teach you how to become an expert in the latest tools for Citrix admins – from the Virtual Apps and Desktops Wizard to the STA Connectivity Checker.

1:00 p.m. – 2:00 p.m. | Transition your Remote Access Solution to Cloud using Citrix Gateway

Vijaya Raghavan
Senior Product Manager, Workspace Security

Paul Walker

Lead Readiness Specialist, WW Support Readiness

Formerly a Consultant, Solution Architect, and Technical Marketing Engineer, Vijaya has more than a decade of experience in networking and security. Joining him will be Paul Walker providing more of his training expertise. To help you on your journey from IT workloads to Citrix Cloud, Vijaya and Paul will teach you how the future of remote access solutions will look with Citrix Gateway Service. They’ll offer a variety of migration path options to embrace the next generation of intelligent workspace.

2:00 p.m. – 3:00 p.m. | Deploying Citrix ADM for Enterprise & Troubleshooting Common Issues

Zaheer Mohammed
Escalation Engineer, AAG Technical Support

Zaheer Mohammed is an Escalation Engineer at Citrix and focuses on the Citrix ADC, ADM, and SD-WAN product lines, and holds a number of certifications from Citrix, Microsoft, Cisco, and VMware. Zaheer’s session will help you master key deployment best practices for Citrix ADM with high availability and disaster recovery. Plus, he’ll show you how to quickly diagnose and address the “no data error” using the No Data Diagnostic Utility.

3:00 p.m. – 4:00 p.m. | Expert Advice on Profile Management Deployments & Migrations

Natalie Hannah
Escalation Engineer, Technical Support

Natalie will be leading our session on Profile Management deployments and migrations. An Escalation Engineer and former Lead Technical Support Engineer, she has a wealth of experience solving our customers’ most complex technical issues. Natalie’s session will provide you with an arsenal of knowledge and expert advice on how to deploy and optimize Profile Management for your business.

4:00 p.m. – 5:00 p.m. | Acing your StorageZone Controller Deployment and More

Michael McAndrew
Technical Support Engineer, Cloud Services

A key member of our ShareFile Enterprise Support team, Michael is passionate about empowering admins to leverage SaaS. In Michael’s session, you’ll learn the major steps for successful deployment and configuration of an on-premises StorageZone Controller, including data migration from the Cloud. You’ll also be able to leverage advanced administrative settings for better user group management and access privileges.

We’ve packed as much insight into one day as we possibly can. Be sure to explore the full list of sessions, and reserve your seat today. We hope to see you there!