USE CASE

Modernize telecommunications for resilience and scale

Strengthen business continuity, simplify operations, and get more from your technology investments

Strengthen transportation and logistics with secure, resilient access

Telecommunications companies are modernizing networks and workplaces while controlling cyber risk, cost constraints, M&A complexity, service continuity, AI adoption, and ongoing consolidation. Telecom providers and carriers were the most targeted industry for DDoS attacks in 2025. Uptime Intelligence noted that outages involving telecommunications providers in 2025 rose 34% above the 2020–2025 average. Citrix gives telecom teams a secure digital foundation to protect access and data, keep people working through disruption, simplify transformation, and get more value from existing technology investments.

Business outcomes with Citrix

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Maintain operational continuity

Improve workforce continuity and reduce service disruption risk by maintaining secure access to critical applications for contact center, field service, network operations, and corporate teams. With Citrix DaaS and Citrix SecurAccess with Chrome Enterprise, users can work from alternate locations and devices during site, endpoint, or local environment disruptions.

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Protect critical infrastructure, data and AI use

Reduce cyber risk and support regulatory compliance by protecting access to critical infrastructure and data. Citrix UniconOS strengthens privileged access workstations with secure, immutable endpoints, and Citrix SecurAccess ZTNA gives employees, contractors, and suppliers conditional access only to approved resources.

Support safer AI adoption and manage costs by governing AI access and usage with Citrix NetScaler AI Gateway.

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Reduce cost and complexity

Lower infrastructure and support costs by matching workflows to the right access model. Citrix SecurAccess with Chrome Enterprise supports secure browser-based access without virtualization costs, Citrix DaaS Flex adds hosted compute when needed, and UniconOS reduces device management overhead.

Lower costs and simplify operations by centralizing application delivery, improving utilization, and shifting to predictable consumption pricing with Citrix Platform Flex.

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Accelerate transformation and consolidation

Accelerate M&A integration, platform rationalization, and phased modernization without disrupting operations. Citrix provides a common application delivery layer across legacy, cloud, and acquired environments, helping telecom teams consolidate systems, onboard users faster, and improve security and user experience.

A flexible foundation for continuous telecommunications transformation

Telecommunications environments do not modernize all at once. Acquisitions, divestitures, cloud programs, network investments, and workforce changes create shifting requirements across regions and business units.

Citrix Platform Flex helps telecommunications organizations match technology consumption to changing workforce and business needs, scale access and performance by role, and support cloud adoption without requiring a full re-architecture.

“We're focused on modernizing our infrastructure to build a shared, secure foundation for how our people work... We trust Citrix as a key partner in creating a more flexible, consistent, and secure way of working for our teams.”

Gaurav Kapadia, VP Enterprise IT, Telenor

MORE TO EXPLORE

Additional resources

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Customer story
Rogers Communications: Building efficiency and resilience
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Customer story
Telecommunications giant regains control amid constant change with Citrix Platform Flex