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Remote support, service desk management and IT monitoring

Citrix GoToAssist provides easy-to-use cloud-based solutions that enable organizations of all sizes to support customers, employees and technology. Built specifically for IT managers, consultants and managed service providers, GoToAssist offers three essential IT tools in one integrated platform: remote support, service desk management and IT monitoring. On another platform, GoToAssist Corporate offers a comprehensive solution that enables multi-agent support organizations to resolve their customers’ technical issues.

The preferred choice in remote support, GoToAssist is recognized as the worldwide market leader by IDC and ranked highest in customer satisfaction according to TSIA research.

Remote Support: Unleash your support potential

Using GoToAssist Remote Support, IT techs can support anyone, anywhere. The person receiving service doesn’t even need to be present at their machine. Support personnel can provide assistance from any PC or Mac, or work on-the-go using GoToAssist for iPad or GoToAssist for Android.

Service Desk: Manage everything IT

With GoToAssist Service Desk, it’s simple to manage tickets, incidents, configurations, releases and other changes. Plus, it creates a knowledge base that can be used by customers and employees. Built with ITIL best practices in mind, our Service Desk module creates the ideal environment for managing IT services.

Monitoring: Keep tabs on your entire IT infrastructure

The GoToAssist Monitoring tool creates a dashboard that lets you see the status of everything in your network at a glance. Use it to inventory your machines, monitor server health and provide alerts when anything becomes at risk. With the integration of the Remote Support module, you can resolve an issue before anyone else is even aware of the problem.

GoToAssist modules can be purchased separately or all together. Using all three tools together makes it simple for IT pros to identify, ticket and resolve issues.

GoToAssist Corporate: Give your contact center a competitive advantage

  • Fastest time into session: The faster your support team can resolve issues, the happier your customers will be – and the fewer techs you’ll need to keep up with support demands.
  • Management Center: Customizable administration and reporting capability helps you streamline and track operations.
  • Web-based tools: The GoToAssist Corporate online toolkit includes screen sharing, remote control, remote diagnostics, annotation tools, reboot/reconnect, file transfer, log-in as admin, session transfer and escalation, and more.
  • Three kinds of chat: Support reps can run chat-only sessions or engage in chat during screen-sharing sessions. We also offer FastChat, a standalone product that is just for chat.
  • 15 languages: Enable your customers and representatives to use GoToAssist Corporate in the language of your choice.

Learn about other online collaboration software:

 
 
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Contact sales 1-855-263-2838

GoToAssist not only saves our clients valuable downtime waiting for a resolution, it also shortens our call times in order for our representatives to handle additional clients’ calls throughout the day.
- Heath Propper

Director of Technical Support

Ultimate Software

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