ITIL-based service management, remote support and IT monitoring

Simplify your IT workflow with Citrix GoToAssist. With three essential tools in one simple interface, GoToAssist makes IT operations more efficient and less costly. Manage the work, not the software, so you can deliver amazing support.

Add clarity and structure to your help desk

GoToAssist Service Desk lets you document your help desk procedures without adding complexity. Easily log and track incidents and provide self-service support portals – all within an ITIL-based system. Your support teams will quickly become more productive and effective while gaining control and complete visibility of all services.

GoToAssist Service Desk

Elevate your level of service

GoToAssist Remote Support allows you to deliver fast technical support to people and their devices. Remotely connect to PCs, Macs, mobile devices, unattended computers and servers. Then resolve issues quickly with a bevy of support tools. You can even deliver support on the go with GoToAssist mobile apps.

A complete toolset for easier IT service management

Choose one, two or all three GoToAssist modules to suit your specific business needs. Our services work together seamlessly in a single integrated platform, so you can gain visibility over your entire IT support program and increase efficiency.

gotoassist_overview_section4_280x257

"GoToAssist allows the IT team to support 50 percent more users and extend support to all locations, including terminals and remote offices."

Jason Jones
Information Technology Manager
Solar Transport

View case study

Explore further

Compare our products
Which GoToAssist is right for you?

Contact us
Contact our sales staff to find the perfect solution for you and your business.
Call 1 855 263 2838.