ITIL-based service management, remote support and IT monitoring

Simplify your IT workflow with Citrix GoToAssist. With three essential tools in one simple interface, GoToAssist makes IT operations more efficient and less costly. Manage the work, not the software, so you can deliver amazing support.

Add clarity and structure to your help desk

GoToAssist Service Desk lets you document your help desk procedures without adding complexity. Easily log and track incidents and provide self-service support portals – all within an ITIL-based system. Your support teams will quickly become more productive and effective while gaining control and complete visibility of all services.

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Elevate your level of service

GoToAssist Remote Support allows you to deliver fast technical support to people and their devices. Remotely connect to PCs, Macs, mobile devices, unattended computers and servers. Then resolve issues quickly with a bevy of support tools. You can even deliver support on the go with GoToAssist mobile apps.

Maximize uptime

With GoToAssist Monitoring, you can easily collect and manage inventories of your workstations, servers and iOS devices, so you always have the most up-to-date information. The agent also allows you to connect to Windows and Mac computers, even if they’re unattended. Plus, you can set up alerts for potential issues to solve problems before they become bigger or affect users. 

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A complete toolset for easier IT service management

Choose one, two or all three GoToAssist modules to suit your specific business needs. Our services work together seamlessly in a single integrated platform, so you can gain visibility over your entire IT support program and increase efficiency.

"GoToAssist allows the IT team to support 50 percent more users and extend support to all locations, including terminals and remote offices."

Jason Jones
Information Technology Manager
Solar Transport

View case study

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Call 1 855 263 2838.

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