FAQ for Partners

About Citrix Ready Program Expand all sections

What is the Citrix Ready Program?

Citrix Ready is an end-to-end partner program that showcases and recommends third party products, solutions and services demonstrating compatibility with Citrix Application Delivery Infrastructure. It allows users to quickly and easily find solutions recommended by Citrix that are trusted to enhance Citrix offerings.

Why should I join the Citrix Ready program?

Through the program your company, products, and solutions can gain exposure to over 230,000 Citrix customers and 8,000 Citrix resellers. The Citrix Ready designation enables partners to generate new revenue opportunities, improve customer satisfaction, and also increases mindshare leveraging the Citrix brand.

Who should join the Citrix Ready Program?

The Citrix Ready Program is designed for organizations who have demonstrated product and solution compatibility with one or more Citrix products. Software vendors, hardware vendors, and other technology firms can benefit from the program and take advantage of the visibility that the program products and solutions.

How do I join the Citrix Ready program?

Citrix Ready program has 3 basic enrollment steps.

Step 1 -
 Complete your Citrix Ready application form
Step 2 -  Verify your products using the test kit process
Step 3 -  Submit your product verification details to CitrixReady@citrix.com

 

Should you have any questions about the enrollment process, please reach out to CitrixReady@citrix.com

Citrix Ready Program Changes Expand all sections

Citrix Ready program recently announced some updates. What is changing with the program?

Citrix Ready program is transforming from a verification program to an end-to-end partner program, offering a host of technical, marketing and sales benefits to partners who have shown product and solution compatibility with Citrix Products. Learn more about our new program benefits. 

What are the new partner levels in Citrix Ready program?

The Citrix Ready program has recently renamed its membership levels and introduced a new program level.  Learn more about these new levels and some exciting new benefits offered under each of these levels.

Why is Citrix introducing new partner levels to Citrix Ready program?

The Citrix portfolio of products has witnessed tremendous growth in the industry with an evolving ecosystem of products and solutions to compliment the growing requirements from customers. In order to meet these ecosystem requirements, the program is introducing new product verifications and technical integrations. To support these engagements at various levels, we are introducing new levels, with added benefits to support our ecosystem partners.  This means, more technical tools and new engagement models, additional go-to-market value for your investment in the partnership.

When does the new partner levels go live?

The new Citrix Ready levels will be effective in October, 2012.

What is the fee to join the Citrix Ready program?

There is no fee to verify products and solutions with Citrix. Partners can enroll at the base level of the program “Access” at no fees. Depending on the engagement levels and benefit needs, partners can choose to upgrade their membership to the “Plus” (5000 USD/ annually) and “Premier” (7,500 USD/ annually) levels.

What happens to me if I am currently a Technology partner?

As a Technology partner, you are automatically migrated to the “Access” level with an option to upgrade your partnership to the “Plus”’ or “Premier” levels.

What happens to me if I am currently a Core partner?

As a Core partner, you are automatically migrated to the “Plus” level with an option to upgrade your partnership to the “Premier” level.

What happens to me if I am currently a Technology Licensing Program partner?

As a Technology Licensing Program partner, you are automatically migrated to the “Plus” level with an option to upgrade your partnership to the “Premier” level.

Who should I contact if I have questions once these changes are live?

Write to CitrixReady@citrix.com for any questions and additional information on the Citrix Ready program.

Program Levels Expand all sections

What are the technical and marketing benefits available to partners at different levels?

Please click here to view and download the technical, sales and marketing benefits

What are my benefits as an Access partner?

“Access” level is equivalent to the current Technology Level:

  • Same # Licenses per each product as current Technology level
  • Citrix Receiver Redistribution
  • Technical Support incidents: Discounted
  • Citrix Ready Promotional logo usage
  • Citrix Ready Product branding
  • Citrix Ready Press Release and Newsletter
  • Citrix Ready Xchange Catalog Inclusion and Lead Generation

What are my benefits as a Plus partner?

In addition to the benefits of Access level, as a “Plus” partner you receive the following benefits:

  • Access to development tools API’s and SDK’s
  • 5 Technical Support Incidence Package
  • Same # Licenses as current Core level
  • Citrix Ready custom branded logo usage
  • Access to CitrixTV channel partner training and sales videos
  • Press release with Citrix quote (Citrix Exec)
  • New Marketing program benefits

What are my benefits as a Premier partner?

In addition to the benefits of Access and Plus level, as a “Premier” partner you receive the following benefits:

  • Access to Technical Preview or Early Adopter Software
  • Priority support SLA for technical issues
  • Shared Citrix Ready resources across 3 stages
  •  Joint technical webinar + promotion (Annual)
  • Additional Demo Licenses
  • Access to Citrix Key Plays
  • Highest level of marketing program benefits

What is Citrix Ready Xchange?

Citrix Ready Xchange is a brand new enterprise marketplace which is a centralized, easy to navigate portal for 3rd party products and solutions targeted at customers.

What are the additional features of Citrix Ready Xchange, as compared to the existing catalog?

Citrix Ready Xchange will allow technology partners to educate, promote, validate and showcase information relating to products and solutions that demonstrate compatibility with Citrix products. It will extend Citrix technology partners’ awareness and reach to customers, Citrix Sales and channel partners.

Technical Questions Expand all sections

Is Citrix Ready adding additional technical benefits as part of the program update?

“Yes, At the “Access” level, partners are provided technical support at discounted rates. At “Plus” and “Premier” levels, partners get an annual technical support incidence package. Learn more about the exciting benefits offered under each of the Citrix Ready program levels.

Is there any change in the existing technical product verification process as part of the Citrix Ready program?

The Citrix Ready program will continue verifying third party products as per the existing standard test kit process. You can find all of our latest verification test kits here.  Reach out to the Citrix Ready technical team should you have any questions with your verification and testing requirements.

What is happening to the Citrix Ready virtual lab?

The Citrix Ready team is currently in the process of enhancing the Citrix Ready virtual lab by introducing additional Citrix products and creating an online pay-as-you-go model, enabling partners to pay and use the virtual lab as per the verification requirements. Look for more updates on this in the near future.

I have a product that I believe works with Citrix technologies. How can I feature this product on the Citrix Ready Xchange catalog?

Step 1 – Complete your Citrix Ready application form

Step 2 – Verify your products using the test kit process

Step 3 – Submit your product verification details to CitrixReady@citrix.com

Should you have any questions about verification and testing process, please reach out to CitrixReady@citrix.com

What happened to the Technology Licensing Program?

Technology Licensing Program (TLP) and all its benefits have now been integrated into the Citrix Ready Program. All TLP partners will be migrated to the new Citrix Ready program levels. As a result, all TLP partners will have access to existing and more benefits as part of the Citrix Ready program benefits.

Do all partners/levels have access to support?

Yes, At the “Access” level, partners are provided technical support at discounted rates. At “Plus” and “Premier” levels, partners get an annual technical support incidence package. Learn more about the exciting benefits offered under each of the Citrix Ready program levels.

Verification Testing Expand all sections

What is Citrix Ready verification?

Citrix Ready verification is an assessment/testing methodology designed to ensure that the third party products are compatible with Citrix products and the first step to applying to qualify for Citrix Ready membership. The Citrix Ready designation is awarded to third party products and solutions successfully verified with a specific Citrix product using the Citrix Ready verification methodology designed and supplied by Citrix.

Does Citrix Ready verification provide a warranty or guarantee related to Citrix Ready products?

No. The Citrix Ready designation is not a product certification, nor does it provide any warranty or guarantee on any product, solution or application. To be designated Citrix Ready, products must pass the Citrix-supplied verification test. The verification test is published and open for all to view. The designation of a product as Citrix Ready simply indicates that either the company or Citrix has completed the verification test supplied by Citrix. The Citrix Ready designation does not provide any performance or operational guarantee of any kind. The Citrix Ready designation is an indication the partner’s product is compatible with Citrix and will operate in a Citrix environment. For additional information, please refer to the Citrix Ready legal agreement.

How does a product get Citrix Ready verified?

Partners should follow these steps to apply for Citrix Ready verification:

What are the fees for Citrix Ready verification?

There are no charges to conduct and submit results for Citrix Ready verification.

Can software applications be Citrix Ready verified?

Yes, Citrix Ready verification kits are available for software applications.

Are there any authorized partners who can help with verification testing process?

Yes. There are three authorized, third-party Citrix Ready test agencies, more details are available here. Write to CitrixReady@citrix.com for more information.

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