Citrix Ready Program FAQs

About Citrix Ready Program Expand all sections

What is the Citrix Ready Program?

The Citrix Ready program showcases verified products that are trusted to enhance Citrix cloud solutions for mobility, virtualization, networking and cloud platforms. The Citrix Ready designation is awarded to third-party partners that have successfully met test criteria set by Citrix, and gives customers added confidence in the compatibility of the joint solution offering.

Why should you join the Citrix Ready program?

Through the program, your company, products and solutions can gain exposure to over 260,000 Citrix customers and 100,000 Citrix resellers. The Citrix Ready designation enables you to generate new revenue opportunities, improve customer satisfaction and increase mindshare by leveraging the Citrix brand.

Who should join the Citrix Ready Program?

The Citrix Ready Program is designed for organizations who have demonstrated product and solution compatibility with one or more Citrix products. Software vendors, hardware vendors and other technology firms can benefit from the program and take advantage of the visibility it provides.

How do you join the Citrix Ready program?

Citrix Ready Program has three basic enrollment steps.

Step 1 - Complete your Citrix Ready application form.
Step 2 - Verify your products using the test kit process.
Step 3 - Submit your product verification details to CitrixReady@citrix.com.

Should you have any questions about the enrollment process, please email CitrixReady@citrix.com.

What is the fee to join the Citrix Ready program?

There is no fee to verify products and solutions with Citrix. You can enroll at the base “Access” level of the program at no cost. Depending on your engagement levels and benefit needs, you can choose to upgrade your membership to the “Plus” (5,000 USD/year) or “Premier” (7,500 USD/year) level.

Program Levels Expand all sections

What are the technical and marketing benefits available to partners at different levels?

Please click here to view and download the technical, sales and marketing benefits.

What are the benefits as an Access partner?

As an “Access” partner, you receive the following benefits:

  • Citrix Receiver redistribution
  • Discounted Technical Support incidents
  • Citrix Ready promotional logo usage
  • Citrix Ready product branding
  • Citrix Ready press release and newsletter
  • Citrix Ready Xchange Marketplace inclusion and lead generation

What are the benefits as a Plus partner?

In addition to the benefits of Access level, as a “Plus” partner you receive the following benefits:

  • Access to development tools, APIs and SDKs
  • 5 Technical Support Incidence Package
  • Citrix Ready custom branded logo usage
  • Access to Citrix Key Plays
  • Access to CitrixTV channel partner training and sales videos
  • Press release with Citrix quote (Citrix Exec)
  • New Marketing program benefits

What are the benefits as a Premier partner?

In addition to the benefits of Access and Plus levels, as a “Premier” partner you receive the following benefits:

  • Access to Technical Preview or Early Adopter Software
  • Priority support SLA for technical issues
  • Shared Citrix Ready resources across 3 stages
  • Joint technical webinar + promotion (annual)
  • Additional demo licenses
  • Highest level of marketing program benefits

What is Citrix Ready Xchange Marketplace?

Citrix Ready Xchange is a brand new enterprise marketplace that is a centralized, easy to navigate portal for third-party products and solutions targeted at customers.

Technical Questions Expand all sections

What is Citrix Ready Virtual Lab?

Citrix Ready Virtual Lab is an online lab that makes it simple for Citrix ecosystem partners to verify their products for the Citrix Ready program. The lab environment is preconfigured according to the requirements of select Citrix Ready verifications and contains the servers that most ISV partners require to verify their products. Click here to know more.

If you are not a Citrix Ready partner, how can you access to the Citrix Ready Virtual Lab?

The Citrix Ready Virtual Lab can be accessed at: https://www.citrixreadylabs.com/. If you have a valid MyCitrix account, you can log in to the Citrix Ready Virtual Lab, but your account is considered inactive. The only way to activate the account is by submitting your company and product details with the intention of using Citrix Ready Virtual Lab for product verification. You will be prompted with a form asking for the necessary details. This form should be filled in and submitted to Citrix. Upon receipt of the form submission, Citrix will validate the information and activate the account. You will receive an activation email once this process is complete and will gain privileges for provisioning the labs.

What is the free trial period to access Citrix Ready Virtual Lab?

Any Partner or CRVL user is entitled to use any type of lab free of cost for a period of 5 days. You are allowed to provision a single instance of XenApp 6.5, XenApp 6.0 and XenDesktop 5.6 during the trial period. The trial period will start from the time when the provisioning of the lab is complete. Once the free trial period is over, you can convert to a paid account to use the lab for as long as required on a pay-as-you-go basis.

How are the Virtual Labs provisioned?

Once you gain privileges for provisioning the labs, any lab can be provisioned by clicking on the "New Environment" button on the CRVL Dashboard screen.

What are the benefits of converting from a trial account to a paid account?

The following are the benefits of converting the account type from trial to paid:

  • Allows Multiple Provisioning – Unlike in trial mode, where you are restricted to provisioning only one type of environment  (XenApp 6.0, XenApp 6.5 or XenDesktop5.6), with a paid account you can provision the same type of lab multiple times.
  • Longer Availability of Lab Environment – The trial period only lasts 5 days. However, with a paid account, you will gain the option to extend the lab until the testing is complete.
  • Access to SoftLayer Portal – With a paid account, you gain the access to the SoftLayer portal – manage.SoftLayer.com. This gives you visibility into all of the transactions happening while the lab gets provisioned. You will also get better visibility into the billing information.

How many labs can be provisioned at a time?

During the 5-day trial period, you are allowed to provision a single instance of XenApp 6.0, XenApp 6.5 or XenDesktop 5.6. Multiple provisioning of the labs is possible when you convert to a paid account. Any attempt to do multiple provisioning of the same type of lab will cause you to be redirected to a payment gateway where you will have an option to convert to a paid account.

Do all partners/levels have access to support?

Yes, at the “Access” level, partners are provided technical support at discounted rates. At “Plus” and “Premier” levels, partners get an annual technical support incidence package. Learn more about the exciting benefits offered under each of the Citrix Ready Program levels.

How can you feature your product on the Citrix Ready Xchange Martketplace?

Please follow the steps below to feature your product on the Citrix Ready Xchange Marketplace:

Step 1 – Complete your Citrix Ready application form.
Step 2 – Verify your products using the test kit process.
Step 3 – Submit your product verification details to CitrixReady@citrix.com.

Should you have any questions about verification and testing process, please email CitrixReady@citrix.com.

Verification Testing Expand all sections

What is Citrix Ready verification?

Citrix Ready verification is an assessment process designed to ensure that third-party products are compatible with Citrix products. The Citrix Ready designation is awarded to third-party products and solutions successfully verified with a specific Citrix product using the Citrix Ready verification methodology.

Does Citrix Ready verification provide a warranty or guarantee related to Citrix Ready products?

No, the Citrix Ready designation is not a product certification, nor does it provide any warranty or guarantee on any product, solution or application. To be designated Citrix Ready, products must pass the Citrix-supplied verification test. The verification test is published and open for all to view. The designation of a product as Citrix Ready simply indicates that either the company or Citrix has completed the verification test. The Citrix Ready designation does not provide any performance or operational guarantee of any kind. The Citrix Ready designation is an indication the partner’s product is compatible with Citrix and will operate in a Citrix environment. For additional information, please refer to the Citrix Ready legal agreement.

How does a product get Citrix Ready verified?

Your organization should follow these steps to apply for Citrix Ready verification:

Citrix will review your verification results and will advise you when your program membership becomes active.

What are the fees for Citrix Ready verification?

There are no charges to conduct and submit results for Citrix Ready verification.

Can software applications be Citrix Ready verified?

Yes, Citrix Ready verification kits are available for software applications.

Are there any authorized partners who can help with verification testing process?

Yes, there are three authorized, third-party Citrix Ready test agencies. You can find more details on this option on the testing partners page or you can email CitrixReady@citrix.com for more information.

Is there a demo video or tutorial?

Yes, a demo video is available on CitrixTV.

How can test results for multiple Citrix products be submitted?

If your product is compatible with more than one Citrix product, please watch this video to learn how to submit test results for multiple products.

Why is the test kit process required?

As you are aware, Citrix Ready is a product verification program. Your partner application will only be approved after you successfully verify your product integration with Citrix Products.

How can test results be submitted for a product that doesn’t have a test kit?

Test kits for most verification needs are available online, but if you don’t see a kit for the type of product you want to verify, please download the Standard Test Kit. Please provide information about the product and time slots for a demo. The Citrix Ready team will work closely with you in approving your product as Citrix Ready.

How long does it take for test results to be approved?

Typically, the approval process takes three business days. However, the approval time frame is subject to the logs and the verification form you have submitted.

What if your product is approved but you don’t see it on the Citrix Ready Xchange Marketplace?

Your products should be visible on the Citrix Ready Xchange Marketplace once they are approved. Please email CitrixReady@citrix.com if your product is not visible.