SmartAuditor uses flexible policies to trigger recordings of Citrix XenApp™ sessions automatically. With SmartAuditor, IT can now monitor and examine user activity, demonstrate internal control, ensure regulatory compliance and conduct successful security audits of applications-–including financial operations and healthcare patient information systems. SmartAuditor also improves technical support through faster problem identification and time-to-resolution.

Customer challenges

Over the past few years, organizations have implemented internal controls as part of their efforts to meet regulatory requirements, such as Sarbanes-Oxley, HIPAA and many others. Non-compliance with these requirements carries high risk for organizations. The management team is responsible for reducing this risk and developing a risk management strategy that incorporates effective internal controls to meet regulatory compliance and monitor suspicious activity while protecting company information. Most organizations strive to be compliant and protect company information, but concerns keep growing exponentially for organizations that depend every day on outsourcing, partners, and contract and temporary workers.

From a technical support standpoint, IT organizations need a solution for capturing user problems when they happen to help pinpoint and resolve issues faster. Not all support issues are easy to solve or reproduce and many issues require multiple time-consuming calls between users and IT to resolve them.

Key benefits of using SmartAuditor

• Enhanced auditing for regulatory compliance – SmartAuditor allows organizations to record on-screen user activity for applications that deal with sensitive information. This is especially critical in regulated industries such as healthcare and finance, where compliance with personal information security rules is paramount. Trading applications and patient information systems are two prime examples.

• Powerful activity monitoring – SmartAuditor captures and archives screen updates, including mouse clicks and the visible output of keystrokes, in digitally signed video recordings, to provide a record of activity for specific users, applications and servers. Organizations that use SmartAuditor have a greater chance of proving criminal intent, where it exists, by using visual evidence combined with traditional text-based eDiscovery tools.

• Faster problem resolution – When users call with a problem that is hard to reproduce, help desk support staff can enable recording of user sessions. When the issue recurs, SmartAuditor provides a time-stamped visual record of the error, which can then be used for faster troubleshooting.

How it works

With SmartAuditor, XenApp extends IT’s ability to monitor and examine user activity of applications.

SmartAuditor is as easy as Configure, Capture, and Audit