Privacy Policy Overview

Overview | Privacy Policy

Last Updated on september 29, 2016

GetGo, Inc. intends to merge with LogMeIn, Inc. in Q1 2017.  When the transaction is complete, GetGo customer information will be one of the transferred assets, as provided for in our policy.  At the close of the transaction, GetGo will join the LogMeIn family of companies and your data will be shared with our new parent company, but will continue to be used solely for the purposes for which it was collected.  If you do not wish to have your personal or account information transferred as part of the transaction, you may contact us with this request (note that system and session information collected as part of the use of the services will still be transferred as part of maintaining our systems).  When the merger is complete, there will be a unified privacy policy that will cover the combined entities’ product and service offerings. We will make the link available as soon as possible.


This Privacy Policy Overview provides a short summary of the complete Privacy Policy for GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, and GoToAssist, by GetGo, Inc., (collectively, the “Covered Websites”). This statement and the complete privacy policy statement apply to the Covered Websites and products that link to this notice.

GetGo, Inc. is committed to respecting your privacy. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at

Privacy Shield

GetGo participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. GetGo is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.

U.S. - Swiss Safe Harbor Framework

GetGo complies with the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. GetGo has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view GetGo’s certification, please visit

Information We Collect

  • When you register for a product or free trial, we will need to collect personal information such as billing information.
  • We collect information you voluntarily supply to us on our websites, through surveys, or as feedback.
  • Information is collected during the use of some of our products as needed to provide the service.
  • We use common Internet technologies, such as cookies and web beacons, to keep track of interactions with our sites and services.
  • To learn more about our information collection practices, please read our complete Privacy Policy.

How We Use Your Information

  • We use the information collected to provide you with the services you request.
  • We may use your information to inform you about other products or services, partners, opportunities and events offered by Citrix.
  • We may use your information to improve our products or websites.
  • We do not sell, trade, or rent your personal information to third parties.
  • Citrix uses industry-standard efforts to safeguard the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer).
  • To learn more about our use of your information, please read our complete Privacy Policy.

How We Share Your Information

  • In order to conduct business it is necessary that we share some of your information with third parties, such as for credit card processing.
  • Third parties must process your personal information in accordance with our privacy policy.
  • We may need to disclose your information as required by law to protect our rights or comply with judicial proceedings.
  • To learn more about our information sharing practices, please read our complete Privacy Policy.

Communication Choices

  • To change your email subscription status or opt out of collection, use and distribution of your information, visit our Unsubscribe page.
  • Every marketing email from Citrix contains instructions on how to opt out of receiving further marketing emails.
  • To learn more about the choices you have about the collection, use and distribution of your information, please read our complete Privacy Policy.

"We work every day to earn your trust and keep your information safe."

Chris Hylen
Sr VP & GM
Software as a Service (SaaS)

Contact Us

7414 Hollister Avenue
Goleta, CA 93117
Telephone: +1 805 690 6400

GetGo welcomes your feedback about this privacy policy. If you do not receive acknowledgement of your inquiry or it is not satisfactorily addressed, please contact TRUSTe.

Two years ago that would have been a major crisis, because of the sensitive and competitive information that could be compromised,” said Doige. “Now, with information centrally stored and protected, data is completely secure at all times, with the only loss being $1,000 worth of computer equipment, not our intellectual property.

Dean Doige
Director of Information Services
Clark Builders

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