Last Updated on June 30, 2016
Citrix previously certified under the EU and Swiss Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use and retention of data from the European Union and Switzerland, and though Citrix has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement, Citrix does not rely on Safe Harbor in order to comply with EU law.
The TRUSTe program only covers information that is collected through our GoToMeeting (www.gotomeeting.com), GoToWebinar (www.gotowebinar.com), GoToTraining (www.gototraining.com), GoToMyPC (www.gotomypc.com), GoToAssist (www.gotoassist.com), and Concierge (www.concierge.cloud.com) websites and does not cover information that may be collected through the software as service applications, software downloaded from these sites or our the related mobile applications.
- Why is my information needed?
- What information does Citrix gather/track and how is it used?
- With whom does Citrix share the information?
- How can I review, correct and update my personal information?
- How can I opt out of Citrix’s collection, use and distribution of my information?
- How does Citrix protect my information from loss, misuse or alteration?
- What does Citrix do with Send a Friend a Free Trial/Referral information?
- What does Citrix do with information submitted through the Become a Partner link?
- Who can I ask if I have additional questions?
Many of our products are subscription-based; because of this they may require the use of first and last names, billing contact information, a password and a valid email address as a login. Therefore, at a minimum, we may require such necessary information in order to establish your account with us. We may combine the information we collect from you with information obtained from other outside sources to validate email or provide additional information such as company industry, company size, and employee size. This helps us improve its overall accuracy and completeness, and also helps us better tailor our interactions with you.
Information collected will vary by activity and may include personal information or other information which may be necessary to provide products, services, and information to you. These activities include when you register for a free trial or account, when you participate in events, surveys, or otherwise correspond or request information from us.
In-session information collected during meeting, webinar and training sessions is protected by the use of end-to-end encryption and only accessible by the authorized users, organizers and participants unless cloud-based recording is used. “In-session information” includes all screen sharing data, keyboard/mouse control data and text chat information. This information is never exposed in unencrypted form while temporarily resident within Citrix’s communication infrastructure servers or during transmission across public or private networks. Information about scheduled and prior meetings, webinars and/or trainings is stored on our website and is available to our customers and their authenticated users that have received an invitation from the organizer via email, instant message, phone or other communication method.
In-session information collected during meeting, webinar and training sessions is protected by the use of end-to-end encryption and only accessible by the authorized users, organizers and participants. “In-session information” includes all screen sharing data, keyboard/mouse control data and text chat information. This information is never exposed in unencrypted form while temporarily resident within Citrix’s communication infrastructure servers or during transmission across public or private networks. Information about scheduled and prior meetings, webinars and/or trainings is stored on our website and is available to our customers and their authenticated users that have received an invitation from the organizer via email, instant message, phone or other communication method.
Because of our commitment to present the best possible product to all our users, we track the category of services selected by our individual users as well as all information pertaining to user satisfaction. To ensure the quality of our product, we reserve the right to maintain evaluation and feedback records.
BUSINESS INFORMATION: Information that is collected by our products or by meeting, webinar and training organizers or administrators is considered confidential. We will not view Business Information except as necessary to appropriately support the service or as required by law. (Business Information includes schedules, attendee lists, subject names, email addresses, names, session records, meeting recordings, and any other business information used while in session) When an attendee registers with one of our customers for an online meeting, webinar or training, that information is provided to the organizer of the session. Citrix may store that information to fulfill our obligation to our customers, but we will not use the information to send marketing communications for Citrix services or third party offers to attendees. You should be aware that any personal information you submit while in session and utilizing the chat feature can be read, collected or used by the meeting organizer and other meeting participants. Chat logs are not stored or viewable by Citrix and are only available locally to meeting organizers and attendees. Meeting recordings are stored locally unless the organizer elects to store meetings in Citrix Cloud. Meeting recordings stored in Citrix Cloud may be accessible by any meeting attendee or guest and may be shared with non-attendees by any other meeting attendee or guest. We will not view business information, except as necessary to appropriately support the service and for the purpose of anticipating, diagnosing, supporting or resolving any problems that might limit or disrupt the quality of our customers’ service experience or as required by law.
AFFILIATES: We may sometimes share or jointly collect information with our parent entity and the wholly owned subsidiaries and affiliated divisions of our parent company entity. Sharing this information helps us make your customer experience more seamless and efficient by allowing us to improve our marketing efforts to better target customer needs, streamline our processes and consolidate our backend business systems.
SESSION RECORDS: To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session. The gathered information is used only to ensure the highest quality experience possible when using Citrix products.
SECURITY INFORMATION: Citrix also collects certain standard information about your computer or device for security and identification purposes. This information may include: IP addresses, domain names, access times, cookies and other unique identifying information of machines that have our software downloaded and installed on them. This information is used for the operation of the service, to identify and protect our customers and to control unauthorized use or abuse of our services. All information is encrypted during transmission and is stored securely within our servers.
GoToAssist has an unattended support permission-based feature and access must be set up in advance and with the approval of the owner of the unattended machine. The person providing unattended support must provide a strong password, and all network activity is encrypted using both SSL and AES encryption, so only the approved support provider can gain access via the Unattended Support link. The responsibility for security then rests on the relationship of trust between the support provider and the customer. Because it is a 100 percent permission-based feature, the customer has the ability to block or disable Unattended Support access at any time, temporarily or permanently.
SURVEYS: In addition to required member information, we may conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research, presentation to advertisers and joint research projects with outside companies involved in product development. We use such information to better focus our product and personalize the scope of services offered to each individual user.
BLOGS & TESTIMONIALS: Information gathered on our blogs is done so on a voluntary basis. You need not provide us with any personal information to use these sites. Information submitted on these sites can include contact information such as email addresses, comments on blog postings and job and press inquiries. You should be aware that any information you provide in the comment or blog areas may be read, collected, and used by others who access them. To request removal of your personal information from these areas, contact us here. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
ANALYTICS: We continuously improve our websites and our products and we utilize different third party web analytics tools to help us do so. We are interested in how visitors use our websites, our desktop tools, our mobile applications, what they like and dislike, and where they have problems. Our products, desktop tools and mobile applications use analytical tools to understand feature usage patterns, to enhance and improve your product experience and offer you specific usage tips and guidance. In connection with normal business operations, as well as to increase functionality and enhance your user experience, this usage information may be linked to personal information that we have about individual users. We maintain ownership of this data and we do not share this type of data about individual users with third parties.
Our mobile applications also use analytical tools to help gather non-personal data about download and application usage. In our use of mobile applications we may utilize GeoLocation data but only if you specifically opt-in to collection of such data in connection with a particular service. We may use information such as IP addresses to determine the general geographic locations areas of our visitors, but this information is not correlated to personal information about individual users. The web beacons used in conjunction with these tools may gather data such as what browser a person uses, what operating systems are used, domain names, MIME types, what is downloaded, and what content, products and services are reviewed when visiting or registering for services at one of our websites or using one of our mobile applications.
This information is used solely to assist Citrix in maintaining a more effective and useful websites and products for our customers. This data will not be shared with third parties in a way that can identify you without your prior consent or unless required by law.
Our site may also use local shared objects (LSOs)often in the form of HTML 5 or Flash cookies. LSOs may be used to store preferences such as video volume control. These are not used to back-up, recreate or re-spawn a browser cookie that a user may delete. LSOs are different from browser cookies because of the amount, type, and way data is stored. Cookie management tools provided by your browser will not remove Flash LSOs. To learn how to manage privacy and storage settings for Flash cookies please click here. Browsers may also offer management tools for removing LSOs.
If you wish to not have the information these technologies collect used for the purpose of serving you targeted ads, you may opt-out by clicking here. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can still review the website if you choose to set your browser to refuse all cookies; however, you must enable cookies in order to establish an account and to download and install any of the software.
Ensuring your privacy is important to us. We do not sell, trade or rent your personal information to third parties.
Occasionally we send offers to select groups of Citrix customers on behalf of other businesses. When we do this, we do not share your personal information with the other businesses. Except in the limited instances as stated above, we will never voluntarily share personal information with any third party without the user’s express consent or unless compelled by applicable state and federal laws. Citrix does not control the practices of our third-party partners. If you have questions about how partners use the information gathered when you link to them, please read their privacy policies.
This website may contain links to other sites that are not owned or controlled by Citrix . Please be aware that we, Citrix , are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that collects personal information.
We reserve the right to disclose your personal information as required by law or legal process, in response to a request by law enforcement authorities, when we believe that disclosure is necessary or appropriate to protect our rights or to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity, or to respond to a government request. We may also disclose your personal information to any other third party with your prior consent.
If you wish to change or review your personal information, go to your My Account page. There you can access or update the personal information and account history we have on file. You can also change your email subscription status to receive our newsletter, and our email marketing communications including promotions we send on behalf of third-parties. Please contact us here if you need assistance in updating or reviewing your information. Citrix will respond to your request to review the information we have on file for you within 30 days.
To change your email subscription status to receive or to stop receiving marketing communications or third-party promotions administered by Citrix or to opt out of Citrix’s collection, use and distribution of your information as stated above, please go to the Unsubscribe page, enter your email address and then click Submit. Users who would like to deactivate their account can contact us here for assistance.
Citrix uses industry-standard administrative, technical and physical safeguards to protect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use of your personal information, including encryption, firewalls and SSL (Secure Sockets Layer). Nevertheless, we remind you that no security measure is perfect.
Citrix is not liable for loss of passwords due to user carelessness. If you lose control over your password, you may lose control over your personal information. If you believe your password has been compromised, we recommend that you immediately change your password. For information on how to do this, please see item number 4 above.
Most of our referral programs will provide email text or link that may be sent to a friend or colleague using the senders own email account. Some programs that require users to submit name, e-mail address or other personal information about themselves or their friends or colleagues. In such cases, this information will only be used by Citrix or a third-party administrator acting on our behalf to administer the program.
For additional inquiries about the privacy of your information, you can contact Citrix here, by calling +1 805 690 6400 or by writing to us via regular mail at: Citrix, 7414 Hollister Avenue, Goleta, CA 93117. To reach our Global Customer Support department, you may contact us here.