HR, IT, and operations leaders often underestimate how disruptive continuous technology change is to the workforce. According to this Gartner report, “HR and I&O leaders underestimate technology’s increasing role in employee experience, leading to missed opportunities to drive improvements.”
To encourage technology enablement for their workforce, IT and operations leaders must:
- Partner with HR to ensure workforce technology supports a positive overall employee experience.
- Promote an enablement mindset throughout IT to boost workforce digital dexterity
- Secure the necessary resources (funding and headcount) to install a continuous and concerted enablement strategy.
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