IT Support Lessons: Creating Great Customer Experiences
Feb 25 2015

DATE
Feb 25, 2015

HOSTED BY
Citrix

IT Support Lessons: Creating Great Customer Experiences

For any business, creating happy customers is the key to success. For those in IT support, this includes your paying customers and, in many cases, your co-workers. But no matter who you’re helping, the goal stays the same: Provide great service.

Discover how to provide the best support and customer service experience within your organization.

What you will learn

  • Apply customer service skills to internal IT support
  • Actively listen when supporting users
  • Understand what each department needs to do
  • Provide useful self-help solutions

Speaker

David Hayman, IT Community Manager, Citrix