Sub-Processors for Citrix Cloud & Support Services and Citrix Affiliates
As of February 22, 2021
The following lists provide information related to the third-party sub-processors and Citrix corporate affiliates that may have access to Customer Content when providing cloud or support services to Citrix customers. Customer Content means any data uploaded to Customer’s account for storage or data in Customer’s computing environment to which Citrix is provided access in order to perform the Services.
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| Sub-processor |
Location | Cloud Service(s) | Services Performed |
|---|---|---|---|
| Akamai | United States | Intelligent Traffic Management | Connectivity monitoring, logging and analytics |
| Amazon Web Services |
United States | All | Storage and diagnostics |
| Dome9 | United States | Citrix Cloud | Cloud platform and connectivity monitoring |
| Duo Security | United States | Intelligent Traffic Management | Security and authentication services |
| Elasticsearch B.V. | United States | Citrix Cloud | Search functionality |
| Firebase (formerly Crashlytics) | United States | Citrix Cloud | Traffic/event analysis |
| Functional Software, Inc. (Sentry) | United States | Citrix Workspace | Monitor logs and events |
| Google Analytics | United States | Citrix Cloud | Traffic/event analysis |
| Google Cloud Platform | United States | Citrix Cloud | Traffic logging and analysis |
| Host Virtual, Inc. | United States | Intelligent Traffic Management | Connectivity monitoring, logging and analytics |
| iboss | Global Points of Presence | Citrix Secure Internet Access | Networking and security services |
| LaunchDarkly | United States | Citrix Cloud Citrix Endpoint Management |
Traffic/event analysis |
| Limelight Networks | United States | Intelligent Traffic Management | Traffic management |
| Microsoft Azure | United States | All | Storage and diagnostics |
| Microsoft Defender Advanced Threat Protection (MDATP) | United States | Citrix Cloud Citrix Content Collaboration |
Security monitoring |
| Neustar | Global POPs United States |
Citrix Web App & API Protection | Application security |
| New Relic | United States | All | Connectivity monitoring, logging and analytics |
| Pendo |
United States | All | In-app communications |
| Qualys | United States | Citrix Cloud Citrix Content Collaboration |
Security monitoring |
| Rackspace | United States | Citrix Podio | Storage, logs and diagnostics |
| Segment.io, Inc. | United States | Citrix RightSignature | Analytics |
| SendGrid (Twilio) | United States | Citrix Cloud | Email Service Provider |
| Softlayer (IBM) | United States | Intelligent Traffic Management | Security monitoring |
| Splunk | United States | All | Connectivity monitoring, logging and analytics |
| Stackpath (formerly Highwinds) | United States | Intelligent Traffic Management | Traffic management |
| Sumologic | United States | Intelligent Traffic Management | Connectivity monitoring, logging and analytics |
| Zenlayer (formerly C3Networks Inc.) | United States | Intelligent Traffic Management | Connectivity monitoring, logging and analytics |
Other Cloud Sub-processors Used Only for a Specific, Optional Cloud Feature or Function:
| Sub-processor |
Location | Citrix Service(s) | Services Performed |
|---|---|---|---|
| ClickSend | United States | Citrix Podio | Optional SMS notification service |
| Dialogflow | United States | Citrix Assistant | Natural language processing only (not stored) |
| Stripe Inc. (Salesforce) | United States | Citrix RightSignature | Payment processing |
| Telesign | United States | Citrix ShareFile | Multifactor Authentication Mechanism |
| UserVoice | United States | Citrix Cloud | Optional user discussion board |
Sub-processors Used for Providing Support Services:
| Sub-processor |
Location | Citrix Service(s) | Services Performed |
|---|---|---|---|
| Bold360 (LogMeIn) | United States | Support | Live chat and messaging |
| Coveo | United States | Citrix Knowledge Center | Usage analytics |
| LogicMonitor | United States | Managed Services | Used to monitor our customers’ Citrix environments. |
| RingCentral | United States | Support | Global support call routing |
| Salesforce | United States | All | Customer Service management, authentication and communications. |
| ServiceNow | United States | Managed Services | Support tool for optional paid consulting services. |
| Slack | United States | As Needed | Internal communication tool |
Sub-processors for Citrix Cloud government:
| Sub-processor |
Location | Cloud Service(s) | Services Performed |
|---|---|---|---|
| Microsoft Azure Gov |
United States | All |
Storage and diagnostics |
| Amazon Web Services Gov |
United States | All | Storage and diagnostics |
| New Relic |
United States | All |
Connectivity monitoring, logging and analytics |
Sub-processors used for providing Citrix cloud government support services:
Sub-processors used for providing support services:
| Sub-processor |
Location | Citrix Service(s) | Services Performed |
|---|---|---|---|
| Direct Line Inc. | United States | Intelligent Traffic Management | Phone support |
| LogicMonitor | United States | Managed Services |
Used to monitor our customers’ Citrix environments. |
| RingCentral | United States | RightSignature |
Support call routing |
| Salesforce | United States | All | Customer Service management, authentication and communications. |
| ServiceNow | United States | Managed Services | Support tool for optional paid consulting services. |
| Slack | United States | As Needed | Internal communication tool |
| Citrix Corporate Entity |
Country |
|---|---|
| Citrix Systems Inc. | United States |
| Citrix Systems Canada, Inc. | Canada |
| Citrix Sistemas do Brasil Ltda. | Brazil |
| Citrix Systemas de Argentina, S.R.L. | Argentina |
| Citrix Sistemas de Chile Ltda. | Chile |
| Citrix Sistemas de Colombia SAS | Columbia |
| Citrix-Systems Technologies Costa Rica SRL | Costa Rica |
| Citrix Sistemas de Mexico, S. de RL de CV | Mexico |
| Citrix Systems Puerto Rico Corp. | Puerto Rico |
| Citrix Systems GmbH | Austria |
| Citrix Systems Belgium S.P.R.L. | Belgium |
| Citrix Systems Czech Republic SRO | Czech Republic |
| Citrix Systems Denmark ApS | Denmark |
| Citrix Systems Finland Oy | Finland |
| Cedexis Sas | France |
| Citrix Systems France SARL | France |
| Citrix Systems GmbH | Germany |
| Citrix Greece MEPE | Greece |
| Citrix Systems Ireland Ltd. | Ireland |
| Citrix Systems International GmbH | Ireland |
| Citrix Systems Italy S.r.L. | Italy |
| Citrix Systems Netherlands B.V. | Netherlands |
| Citrix Systems Poland Sp. Zo.o | Poland |
| Citrix Systems Spain, SL | Spain |
| Citrix Systems Sweden AB | Sweden |
| Citrix Systems International GmbH | Switzerland |
| Citrix Systems Norway AS | Norway |
| Citrix Systems International GmbH | Russia |
| Citrix Systems Turkey YVH Ltd S | Turkey |
| Citrix Systems UK Ltd. | United Kingdom |
| Citrix R&D Limited | United Kingdom |
| Citrix Systems International GmbH | Dubai |
| Citrix Systems Saudi Arabia LLC | Saudi Arabia |
| Citrix Systems South Africa (Pty) Ltd. | South Africa |
| Citrix Systems Asia Pacific Pty Ltd. | Australia |
| Citrix Systems Information Technology (Beijing) Ltd | China |
| Citrix Systems Hong Kong Limited | Hong Kong |
| Citrix Systems India Private Limited | India |
| Citrix R&D Pvt. Ltd. | India |
| Citrix Systems Singapore Pte Ltd. | Indonesia |
| Citrix Systems Japan Kabushiki Kaisha | Japan |
| Citrix Systems Korea Ltd. | Korea |
| Citrix Systems Malaysia Sdn Bhd | Malaysia |
| Citrix Systems New Zealand Ltd. | New Zealand |
| Citrix Systems International GmbH | Philippines |
| Citrix Systems Singapore Pte Ltd. | Singapore |
| Citrix Systems Taiwan Ltd. | Taiwan |
| Citrix Systems Asia Pacific Pty Ltd. | Thailand |
