Sub-Processors for Citrix Cloud & Support Services and Citrix Affiliates
As of October 15, 2021
The following lists provide information related to the third-party sub-processors and Citrix corporate affiliates that may have access to Customer Content when providing cloud or support services to Citrix customers. Customer Content means any data uploaded to Customer’s account for storage or data in Customer’s computing environment to which Citrix is provided access in order to perform the Services.
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Citrix Services
| Sub-processor | Citrix Service(s) | Services Performed | HQ Location(s) |
Other Locations | Inquiries |
|---|---|---|---|---|---|
| Akamai Technologies | Intelligent Traffic Management | Connectivity monitoring, logging and analytics | United States | Argentina, Australia, Costa Rica, France, Germany, Hong Kong, India, Israel, Italy, Korea, Japan, Malaysia, Netherlands, Singapore, Spain, Poland, United Kingdom | privacy@akamai.com |
| Amazon Web Services | All | Storage and diagnostics | United States | Australia, Bahrain, Brazil, Canada, Costa Rica, France, Germany, Hong Kong, India, Ireland, South Korea, Singapore, South Africa, Sweden, Taiwan, United Kingdom | https://aws.amazon.com/contact-us/compliance-support/ |
| CloudGuard for Cloud Security Posture Management (formerly Dome9) | Citrix Cloud | Cloud platform and connectivity monitoring | United States | Africa, Australia, China, Japan, India, Israel, Malaysia, New Zealand, Philippines, Singapore, Taiwan, United Kingdom | privacy_inquiries@checkpoint.com |
| Duo Security (affiliate of Cisco) | Intelligent Traffic Management | Security and authentication services | United States | Australia, Austria, Azerbaijan, Belgium, Bosnia, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Israel, Italy, Japan, Kazakhstan, Latvia, Lithuania, Macedonia, Malaysia, Malta, Netherlands, New Zealand, Nigeria, North Africa, Norway, Poland, Portugal, Romania, Russia, Serbia & Montenegro, Slovakia, Slovenia, South Africa, Saudi Arabia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, United Arab Emirates | https://privacyrequest.cisco.com/; |
| Elasticsearch (Elastic B.V.) | Citrix Workspace | Search functionality | Netherlands | Australia, Canada China, Denmark France, Germany Hong Kong, Japan, Singapore, South Korea, Sweden, United Kingdom, United States | privacy@elastic.co |
| Firebase (Google Cloud Platformformerly Crashlytics) | Citrix Cloud | Traffic/event analysis | United States | Australia, Belgium, Brazil, Canada, Chile, Finland, Germany, Hong Kong, India, Indonesia, Japan, Netherlands, Poland, Singapore, South Korea, Switzerland, Taiwan, United Kingdom | https://support.google.com/policies/contact/general_privacy_form |
| Functional Software, Inc. (dba Sentry) | Citrix Workspace | Monitor logs and events | United States | Austria, Canada | security@sentry.io |
| Google Analytics | Citrix Cloud | Traffic/event analysis | United States | Australia, Belgium, Brazil, Canada, Chile, Finland, Germany, Hong Kong, India, Indonesia, Japan, Netherlands, Poland, Singapore, South Korea, Switzerland, Taiwan, United Kingdom | https://support.google.com/policies/contact/general_privacy_form |
| Google Cloud Platform | Intelligent Traffic Management | Traffic logging and analysis | United States | Australia, Belgium, Brazil, Canada, Chile, Finland, Germany, Hong Kong, India, Indonesia, Japan, Netherlands, Poland, Singapore, South Korea, Switzerland, Taiwan, United Kingdom | https://support.google.com/policies/contact/general_privacy_form |
| NetActuate (formerly Host Virtual, Inc.) | Intelligent Traffic Management | Connectivity monitoring, logging and analytics | United States | Australia, Brazil, Canada, France, Germany, Hong Kong, India, Japan, Netherlands, Romania, Singapore, South Africa, Spain, United Arab Emirates, United Kingdom | privacy@netactuate.com. |
| iboss, Inc. | Citrix Secure Internet Access | Networking and security services | United States | Argentina, Australia, Brazil, Bulgaria, Canada, China, Colombia, Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Netherlands, Poland, Singapore, South Africa, South Korea, Spain. Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, | privacy@iboss.com |
| LaunchDarkly (Catamorphic Co.) | Citrix Cloud Citrix Endpoint Management |
Traffic/event analysis | United States | Not applicable | privacy@launchdarkly.com |
| Limelight Networks | Intelligent Traffic Management | Traffic management | United States | Canada, Brazil, France, Germany, Hong Kong, India, United States, Italy, Japan, South Korea, Netherlands, Singapore, Ukraine, United Kingdom, Israel | privacy@llnw.com |
| Microsoft Azure | All | Storage and diagnostics | United States | https://www.microsoft.com/en-us/worldwide.aspx | https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule |
| Microsoft Defender for Endpoint (formerly Microsoft Defender Advanced Threat Protection [MDATP]) | Citrix Cloud Citrix Content Collaboration |
Security monitoring | United States | https://www.microsoft.com/en-us/worldwide.aspx; | https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule |
| Neustar | Citrix Web App & API Protection | Application security | United States | Costa Rica, India, United Kingdom | privacy@team.neustar |
| New Relic | All | Connectivity monitoring, logging and analytics | United States | Australia, France, Germany, Ireland, Israel, Japan, Singapore, South Korea, Spain, Switzerland, United Kingdom | privacy@newrelic.com |
| Pendo | All | In-app communications | United States | Israel, Japan, United Kingdom | gdpr@pendo.io |
| SendGrid (Twilio) | All | Email Service Provider | United States | United States, India, Germany, Colombia, Ireland, Hong Kong, United Kingdom, Australia, Germany, France, Sweden, Czech Republic, Brazil, Singapore, Japan, Canada, Estonia | privacy@twilio.com |
| Softlayer (IBM) | Intelligent Traffic Management | Security monitoring | United States | Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Costa Rica, Cyprus. Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Lithuania, Malaysia, Mauritius, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Romania, Russia, Singapore, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, The Slovak Republic, United Arab Emirates, United Kingdom, Vietnam | DPA.Help.project@uk.ibm.com |
| Splunk | All | Connectivity monitoring, logging and analytics | United States | Australia, Canada, China, France, Germany, Hong Kong, Japan, Netherlands, Poland, Singapore, South Korea, Sweden, Taiwan, United Arab Emirates, United Kingdom | dpo@splunk.com |
| Stackpath (formerly Highwinds) | Intelligent Traffic Management | Traffic management | United States | Australia, Brazil, Germany, Netherlands, South Korea, Singapore United Kingdom | Privacy@overturepromo.com |
| Sumologic | Intelligent Traffic Management | Connectivity monitoring, logging and analytics | United States | Australia, India, New Zealand, Poland, South Korea, Sweden, United Kingdom | privacy@sumologic.com Emea-privacy@sumologic.com |
| Zenlayer (formerly C3Networks Inc.) | Intelligent Traffic Management | Connectivity monitoring, logging and analytics | United States | Brazil, Germany, Hong Kong, India, Indonesia, Japan, Malaysia, Mexico, Netherlands, Philippines, Russia, Singapore, Taiwan, Thailand, United Arab Emirates, United Kingdom, Vietnam | Admin@zenlayer.com |
Sub-processor |
Citrix Service(s) | Services Performed | HQ Location(s) | Other Locations | Inquiries |
|---|---|---|---|---|---|
| Telesign | Citrix ShareFile | Multifactor Authentication Mechanism | United States | Republic of Serbia | PrivacyOffice@telesign.com |
| Sub-processor | Citrix Service(s) | Services Performed | HQ Location(s) | Other Locations | Inquiries |
|---|---|---|---|---|---|
| Bold360 (Genesys) | Citrix Support | Live chat and messaging. | United States | Australia,, Bermuda, Brazil, Canada, Germany, Guatemala, Hungary, India, Ireland, Israel, Mexico, Netherlands, Singapore, United Kingdom | privacy@logmein.com |
| Coveo | Citrix Knowledge Center | Usage Analytics and indexing to speed response. | United States | Canada, United Kingdom | coveoprivacy@coveo.com |
| LogicMonitor | Citrix Managed Services | Used to monitor our customers’ Citrix environments. | United States | Australia, India, Japan, United Kingdom, Sweden, Singapore | privacy@logicmonitor.com |
| Salesforce | Citrix Support and Account Services | Customer Service management, authentication and communications. | United States | Argentina, Australia, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Israel, Italy, Japan, Mexico, Morocco, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom | https://www.salesforce.com/form/contact/contact-privacy.jsp |
| ServiceNow | Managed Services | Support tool for optional paid consulting services. | United States | Australia, India, Ireland, Japan, Netherlands, United Kingdom | privacy@servicenow.com |
| Slack | As Needed | Internal communication tool | United States | Australia, Canada, France, Germany, India, Ireland, Japan, Netherlands, Singapore, South Korea, Sweden, United Kingdom | Privacy@slack.com |
Sub-processor |
Cloud Service(s) | Services Performed | HQ Location(s) | Other Location(s) | Contact Information |
|---|---|---|---|---|---|
| Microsoft Azure Gov | All | Storage and diagnostics | United States | https://www.microsoft.com/en-us/worldwide.asp | https://www.microsoft.com/en-us/concern/privacy |
| Amazon Web Services Gov Cloud (DNS Route 53) | Al |
Domain Name Service (DNS) | United States | Australia, Bahrain, Brazil, Canada, Costa Rica, France, Germany, Hong Kong, India, Ireland, South Korea, Singapore, South Africa, Sweden, Taiwan, United Kingdom | https://aws.amazon.com/contact-us/compliance-support/ |
| New Relic | All | Connectivity monitoring, logging and analytics | United States | Australia, France, Germany, Ireland, Israel, Japan, Singapore, South Korea, Spain, Switzerland, United Kingdom | privacy@newrelic.com |
| Sub-processor | Citrix Service(s) | Services Performed | HQ Location(s) | Other Locations | Inquiries |
|---|---|---|---|---|---|
| LogicMonitor | Managed Services | Used to monitor our customers’ Citrix environments. | United States | Australia, India, Japan, Singapore, Sweden, United Kingdom | privacy@logicmonitor.com |
| Salesforce | All | Customer Service management, authentication and communications. | United States | Argentina, Australia, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Israel, Italy, Japan, Mexico, Morocco, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom | https://www.salesforce.com/form/contact/contact-privacy.jsp |
| ServiceNow | Managed Services | Support tool for optional paid consulting services. | United States | Australia, India, Ireland, Japan, Netherlands, United Kingdom | privacy@servicenow.com |
| Slack | As Needed | Internal communication tool | United States | Australia, Canada, France, Germany, India, Ireland, Japan, Netherlands, Singapore, South Korea, Sweden, United Kingdom | Privacy@slack.com |
| Citrix Corporate Entity |
Country |
|---|---|
| Citrix Systems Inc. | United States |
| Citrix Systems Canada, Inc. | Canada |
| Citrix Sistemas do Brasil Ltda. | Brazil |
| Citrix Systemas de Argentina, S.R.L. | Argentina |
| Citrix Sistemas de Chile Ltda. | Chile |
| Citrix Sistemas de Colombia SAS | Columbia |
| Citrix-Systems Technologies Costa Rica SRL | Costa Rica |
| Citrix Sistemas de Mexico, S. de RL de CV | Mexico |
| Citrix Systems Puerto Rico Corp. | Puerto Rico |
| Citrix Systems GmbH | Austria |
| Citrix Systems Belgium S.P.R.L. | Belgium |
| Citrix Systems Czech Republic SRO | Czech Republic |
| Citrix Systems Denmark ApS | Denmark |
| Citrix Systems Finland Oy | Finland |
| Cedexis Sas | France |
| Citrix Systems France SARL | France |
| Citrix Systems GmbH | Germany |
| Citrix Greece MEPE | Greece |
| Citrix Systems Ireland Ltd. | Ireland |
| Citrix Systems International GmbH | Ireland |
| Citrix Systems Italy S.r.L. | Italy |
| Citrix Systems Netherlands B.V. | Netherlands |
| Citrix Systems Poland Sp. Zo.o | Poland |
| Citrix Systems Spain, SL | Spain |
| Citrix Systems Sweden AB | Sweden |
| Citrix Systems International GmbH | Switzerland |
| Citrix Systems Norway AS | Norway |
| Citrix Systems International GmbH | Russia |
| Citrix Systems Turkey YVH Ltd S | Turkey |
| Citrix Systems UK Ltd. | United Kingdom |
| Citrix R&D Limited | United Kingdom |
| Citrix Systems International GmbH | Dubai |
| Citrix Systems Saudi Arabia LLC | Saudi Arabia |
| Citrix Systems South Africa (Pty) Ltd. | South Africa |
| Citrix Systems Asia Pacific Pty Ltd. | Australia |
| Citrix Systems Information Technology (Beijing) Ltd | China |
| Citrix Systems Hong Kong Limited | Hong Kong |
| Citrix Systems India Private Limited | India |
| Citrix R&D Pvt. Ltd. | India |
| Citrix Systems Singapore Pte Ltd. | Indonesia |
| Citrix Systems Japan Kabushiki Kaisha | Japan |
| Citrix Systems Korea Ltd. | Korea |
| Citrix Systems Malaysia Sdn Bhd | Malaysia |
| Citrix Systems New Zealand Ltd. | New Zealand |
| Citrix Systems International GmbH | Philippines |
| Citrix Systems Singapore Pte Ltd. | Singapore |
| Citrix Systems Taiwan Ltd. | Taiwan |
| Citrix Systems Asia Pacific Pty Ltd. | Thailand |
| Wrike Australia PTY LTD | Australia |
| Wrike Czech, s.r.o. | Czech Republic |
| Wrike Ireland Limited | Ireland |
| Wrike Japan K.K. | Japan |
| Wrike Netherlands B.V. | Netherlands |
| Wrike Russia Limited | Russia |
| Wrike, Inc. | United States |
Citrix Wrike Services
| Sub-processor | Services Performed | HQ Location(s) | Other Locations | Contact Information |
|---|---|---|---|---|
| Amazon Web Services | Storage and diagnostics | United States | Australia, Bahrain, Brazil, Canada, Costa Rica, France, Germany, Hong Kong, India, Ireland, South Korea, Singapore, South Africa, Sweden, Taiwan, United Kingdom | https://aws.amazon.com/contact-us/compliance-support/ |
| Coresite | Storage | United States | Sales@CoreSite.com | |
| Equinix | Storage | Netherlands | United States, Brazil, Canada, Colombia, Mexico, Australia, China, Hong Kong, Japan, South Korea, Singapore, Bulgaria, Finland, France, Germany, Ireland, Italy, Netherlands, Portugal, Poland, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, Oman | PrivacyOffice@equinix.com |
| Google Cloud Platform | Disaster Recovery | United States | Canada, United States, Brazil, Chile, Australia, Indonesia, Singapore, Hong Kong, Japan, South Korea, India, Finland, Netherlands, United Kingdom, Germany, Poland, Switzerland | https://support.google.com/policies/contact/general_privacy_form |
| SendGrid (Twilio) | Email service provider | United States | United States, India, Germany, Colombia, Ireland, Hong Kong, United Kingdom, Australia, Germany, France, Sweden, Czech Republic, Brazil, Singapore, Japan, Canada, Estonia | privacy@twilio.com |
| Sub-processor | Wrike Service | Services Performed | HQ Location(s) | Other Location(s) | Contact Information |
|---|---|---|---|---|---|
| Docebo Inc. | Wrike Discover | Training portal management | United States | Canada, France, Greece, Italy, United Arab Emirates, United Kingdom | https://www.docebo.com/company/contact/ |
| Sisense Inc. | Wrike Analyze | Reporting add-on | United States |
Australia, Israel, Japan, Ukraine, United Kingdom | privacy@sisense.com |
| Snowflake, Inc. | Wrike Analyze | Reporting storage | United States | Australia, Canada, France, Germany, India, Japan, Netherlands, Singapore, Spain, Switzerland, Sweden, United Kingdom | privacy@snowflake.com |
| Unito Inc. | Wrike Project Syncs Add-on | Jira integration and synchronization | United States | Canada | legal-questions@unito.io |
| Workato, Inc. | Wrike Integrate Add-on | App integration and automated workflow | United States | Australia, Japan, Philippines, Singapore Spain | support@workato.com |
| Sub-processor | Services Performed | Categories of Customer Content or Logs Processed | HQ Location(s) | Other Location(s) | Inquiries |
|---|---|---|---|---|---|
| Adtrib Inc. (k/n/a/ MaestroQA) | Quality assurance | United States | privacy@maestroqa.com | ||
| Docebo Inc. | Training portal management | United States | Canada, France, Greece, Italy, United Arab Emirates, United Kingdom | https://www.docebo.com/company/contact/ | |
| Talkdesk, Inc | Phone system | United States | Australia, United Kingdom, France, Portugal, Canada, Spain, Brazil |
privacy@talkdesk.com | |
| Salesforce | Customer Relationship Management | United States | Canada, Argentina, Brazil, Mexico, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom, Israel, Morocco, Singapore, Australia, New Zealand, China, Hong Kong, India, Japan, South Korea | privacy@salesforce.com |
|
| Zendesk | Email communications | United States | Australia, Brazil, Canada, France, Poland, Mexico, Denmark, Germany, India, Ireland, Japan, Philippines, Singapore, United Kingdom, South Korea | privacy@zendesk.com |
| Citrix Corporate Entity |
Country |
|---|---|
| Wrike Australia PTY LTD |
Australia |
| Wrike Czech, s.r.o. | Czech Republic |
| Wrike Ireland Limited | Ireland |
| Wrike Japan K.K.Wrike Japan K.K. | Japan |
| Wrike Netherlands B.V. | Netherlands |
| Wrike Russia Limited | Russia |
| Wrike, Inc. | United States |
