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Citrix® Research Reveals Employee Experience is About to Break
Latest study shows technology implemented to keep employees engaged and productive is frustrating and slowing them down
FORT LAUDERDALE, Fla. – June 24, 2021 – In response to the global pandemic, companies have given their workforce the tools they need to work remote. And research shows it has increased their engagement and productivity. But these gains are on the brink of being wiped out. According to a new study from Citrix Systems, Inc. (NASDAQ:CTXS), employees feel they’ve been given too many tools and not enough efficient ways to execute. And it’s hindering their ability to get things done.
“People are working the same or more hours, but they’re accomplishing less because technology is getting in their way,” said Tim Minahan, Executive Vice President of Business Strategy, Citrix. “As companies organize around new, hybrid work models, they need to rethink the role of technology and how they apply it across their organizations so that employees, rather than being frustrated, are empowered to succeed.”
The number of tools employees are required to use to do their jobs has significantly increased, as has the complexity they are creating in the workplace. As uncovered by Work Your Way:
“Employees are frustrated, and to keep them engaged and performing at their best, companies need to eliminate the friction and noise from work and deliver technology that adapts to their workstyles rather than forcing them to learn new ways of doing things,” Minahan said.
But workstyles have fundamentally changed. “People are not going back to working the way they did,” Minahan said.
Work Your Way confirms this. Nearly 90 percent of respondents to the survey say they want the flexibility to continue to work at home and in the office post pandemic.
“Regardless of their physical location, employees need to be empowered with tools that provide a consistent, secure and reliable experience and allow them to work the way they work best,” Minahan said.
Savvy organizations recognize this and see digital workspaces as a way to deliver it. With digital workspaces, companies can:
Almost 90 percent of participants in Work Your Way say their companies use digital workspace software platforms to facilitate hybrid/distributed working. And they are delivering results.
“In creating a layer between employees and the technology that frustrates them, companies can empower them to efficiently engage with the apps they need to execute work and achieve their goals,” Minahan said.
To learn more about the future of work and the role that digital workspaces can play in delivering it, click here.