Global Accounts Receivable contact

To contact Americas General Collections Department:

Call Citrix-Americas Accounts Receivable department by calling us at 1-800-424-8749 option #5-2-2-then select the region:

1- ) US
2- ) Canada
3- ) Brazil
4- ) all other Latin American and Caribbean Countries

To contact Americas General Collections Department-Via email or call.

Note:

• Please look up at “State of the Bill to address of your company” and select the name of the Collectors Specialist assigned to that state on the list below and contact them with your inquiry.
• The Collections team lead Yorlli Arce and Collection manager Rossana Cavallini are for Escalations only.
• Sharefile inquiries should be directed to ask-sharefilear@citrix.com and not to the Americas Collections Team.
• Billing issues or Tax inquiries please contact our Customer service department at 800-424-8749 Option #2 and a case will be open with the issue or contact them on following link: https://www.citrix.com/contact/customer-service.html
  
• Paperless: Choosing to be paperless has never been so easy: 1-Log in into your MyCitrix account or MyPartner central  and 2- select to be enroll into the program 3- enter the email address of your choosing or contact our customer service department  at 800-424-8749 Option #2 and request to be enrolled into the program.
  

To contact Americas General Cash Application Team:  Ask-cash-apps@citrix.com

To contact Americas General Cash Application Team-Hybris Cloud: Hybris@citrix.com

To contact Americas General Credit Team: Ask-Credit@citrix.com

To Contact our Global General inbox-Citrix Content Collaboration Accounts Receivable Team: Ask-SharefileAR@citrix.com

To contact EMEA Accounts Receivable Team-General Email EMEA-Credit@citrix.com or call +44 1753276200

To Contact APAC Accounts Receivable Team –
Call PH 61 2 8870 0800
Fax 61 2 8870 0600