The My Support online self-service support tool provides a streamlined experience for logging cases with Citrix. Below you will find helpful resources and information to guide you through the My Support experience.
My Support user guides provide instructions for navigating and using My Support:
Simple case creation and updates - a simplified interface will make it easy for you to log your issue with Citrix. You will also be able to see a full history of all cases logged for your account.
Knowledge integration - as you go through the process of logging a case, knowledge articles that may resolve your issue will be suggested based on the key words and selections you enter.
Visibility to Entitlements and Product Authorizations - you will have full visibility into your technical support entitlements and partners can view products they are certified to sell. Learn more about technical support programs and support add-ons.