|Technical support coverage hours
|Product version upgrades
|Number of support incidents
|Number of admin contacts
||Available for most software products, see program details for exclusions.*
||Using Citrix GoToMeeting and Citrix GoToAssist, technical support engineers quickly resolve complex issues using screen sharing, chat and other tools
||Nine supported languages across our global support centers during local business hours including English, Spanish, Portuguese, French, German, Cantonese, Mandarin, Korean and Japanese
|Support resources and tools
||Access to My Support, Knowledge Center, eDocs, forums, analysis tools
|Required at time of product purchase
||Yes, but optional at time of purchase for XenApp and XenDesktop
||Software Maintenance is sold and compliance is managed by product line. A customer must maintain active Software Maintenance on all assets purchased for a given product line to receive the benefits described above.
*Excludes any product solely available with Subscription Advantage only, free edition and end of life products. For support on end of life products, please see Extended Support.
Servicing Options for XenApp and XenDesktop
SWM Customers can opt to implement a Long Term Service Release of XenApp and XenDesktop to receive 5 years of mainstream support and 5 years of extended support for a single release or frequently implement Current Releases of XenApp and XenDesktop for access to the latest features and enhancements.
Learn more about Long Term Service Release