Extended Support

The Extended Support program puts customers in control of their upgrade strategy by offering technical support and maintenance after the End of Maintenance (EOM) or End of Life (EOL) milestone at an additional fee.

Eligible Products

XenDesktop

  • XenDesktop 7.15 LTSR
  • XenDesktop 7.6 LTSR
  • XenDesktop 5.x

XenApp

  • XenApp 7.15 LTSR
  • XenApp 7.6 LTSR
  • XenApp 6.5
  • XenApp 6.0
  • XenApp 5.0 for Windows Server 2008

Requirements and Eligibility

  • An equivalent level of Microsoft Support for the customer’s underlying Windows operating system is required. Without such support, Citrix may be limited in its ability to remediate problems.
  • The customer must be current on and maintain Customer Success Services.

The customer must have a base technical support agreement for which the product line Extended Support is required.

To learn more about the XenApp and XenDesktop Extended Support program, please contact your Citrix representative or request a call.

For complete product lifecycle dates, please see the Product Lifecycle Matrix.