Answers to most common questions can be found in our FAQ section below. If further assistance is need, please fill out the, and a Customer Service Representative will contact you within one business day.
Partners looking to obtain customer contract, organization id, or company account number can log into Partner Central to view this information. If your customer has assigned you as a “Renewal Partner”, refer to CTX206170 – How to locate customer information on Partner Central.
Customer company administrators can restrict access to specific options on My Account as an added security measure. For details, refer to
Partner company administrators can restrict access to specific options on Partner Central as an added security measure. For details, refer to
For instructions, refer to .
Customers seeking to change the account name of their company will need to open a Customer Service case to have the request completed. Requesters should be prepared to supply one of the following:
To submit a case for processing, complete the Customer Service web form here.
Customers and Partners that need to add/edit account contacts, phone & fax numbers, addresses, or URLs via the Citrix online portal.
To customize restrictions you will need to select or change the Access Model on the My Account portal. Refer tofor instructions
Citrix customers requesting to transfer licenses from one account to another can refer toin order to review the requirements and instructions pertaining to opening a Customer Service case for this request.
Citrix customers requesting to merge multiple account records/assets into single account because of acquisition, duplication of accounts or downsizing can submit a case for review by submitting a request with Customer Service via the Request Support Form.
Must supply one of the following:
If you are having issues accessing a company network via a Citrix web Interface, using one of the Citrix Clients, refer to or for assistance.
Refer tofor details.
Customers requiring a Citrix invoice for a payment, billable receipt or confirmation should refer to. If the document is not retrievable via the portal, submit a Customer Service case via the provide the following:
Version upgrades are provided to Citrix customers as a benefit of Maintenance; refer to articlesand
As required by law, the My Account portal checks all accounts and contacts against the US Embargo Restrictions List. Any company or name flagged as a match is denied access to My Account while the system performs additional internal verifications.
For instructions refer to
For the allocation of licenses from one license server to another; refer tofor instructions.
Customers interested in evaluating Citrix solutions for software products can obtain a FREE trial version of that product at.
Partners preparing to demonstrate Citrix products to clients or setup their internal environment and need to acquire a Demo or Partner Use license; refer tofor step-by-step instructions.
Partners should refer tofor instructions on allocating and generating license files.
To request a license split, a Customer Service case must be opened by submitting the
Can't get connections on the licensing server, unable to allocate licenses, etc.? Looking for a single point of access to narrow down and help you resolve your issue, refer to
For related information and policy details, refer to article.
For instructions, reference the.
Follow the steps outlined in.
You can extend your cloud service products, by contacting your Cloud Extension Representative or Citrix Partner. You can also generate an extension quote online via DOTI for Cloud.
Submit a Customer Service case via the.
Maintenance & Support Renewals
Partners in need of access to view a customer's license(s) to quote for renewal or extension of maintenance, must be listed as the “Renewal Partner”.
For step-by-step instructions on renewing product licenses with maintenance through Partner Central, refer to.
For online payments; refer to Transacting a Maintenance Program Renewal/Upgrade quote section of
If you do not pay for your renewal online with a credit card, refer to.
For general Customer Service inquires chat live with us.
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