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Try the automated troubleshooting tool
Citrix Insight Services is a free tool from Citrix that analyzes your log files, profiles your virtualization environment and scans for hundreds of known issues. It's the same tool our support engineers use every day to diagnose problems quickly and accurately. Available for XenApp, XenDesktop, XenServer, NetScaler, ByteMobile, XenMobile, CloudBridge, CloudPortal, Provisioning Services and XenDesktop/XenApp Connector.