Sub-Processors for Citrix Cloud & Support Services and Citrix Affiliates

As of October 15, 2021

The following lists provide information related to the third-party sub-processors and Citrix corporate affiliates that may have access to Customer Content when providing cloud or support services to Citrix customers. Customer Content means any data uploaded to Customer’s account for storage or data in Customer’s computing environment to which Citrix is provided access in order to perform the Services.

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Citrix Services

Sub-processor Citrix Service(s) Services Performed HQ Location(s)
Other Locations Inquiries
Akamai Technologies Intelligent Traffic Management Connectivity monitoring, logging and analytics United States Argentina, Australia, Costa Rica, France, Germany, Hong Kong, India, Israel, Italy, Korea, Japan, Malaysia, Netherlands, Singapore, Spain, Poland, United Kingdom privacy@akamai.com
Amazon Web Services All Storage and diagnostics United States Australia, Bahrain, Brazil, Canada, Costa Rica, France, Germany, Hong Kong, India, Ireland, South Korea, Singapore, South Africa, Sweden, Taiwan, United Kingdom https://aws.amazon.com/contact-us/compliance-support/
CloudGuard for Cloud Security Posture Management (formerly Dome9) Citrix Cloud Cloud platform and connectivity monitoring United States Africa, Australia, China, Japan, India, Israel, Malaysia, New Zealand, Philippines, Singapore, Taiwan, United Kingdom privacy_inquiries@checkpoint.com
Duo Security (affiliate of Cisco) Intelligent Traffic Management Security and authentication services United States Australia, Austria, Azerbaijan, Belgium, Bosnia, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Israel, Italy, Japan, Kazakhstan, Latvia, Lithuania, Macedonia, Malaysia, Malta, Netherlands, New Zealand, Nigeria, North Africa, Norway, Poland, Portugal, Romania, Russia, Serbia & Montenegro, Slovakia, Slovenia, South Africa, Saudi Arabia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, United Arab Emirates https://privacyrequest.cisco.com/;
Elasticsearch (Elastic B.V.) Citrix Workspace Search functionality Netherlands Australia, Canada China, Denmark France, Germany Hong Kong, Japan, Singapore, South Korea, Sweden, United Kingdom, United States privacy@elastic.co
Firebase (Google Cloud Platformformerly Crashlytics) Citrix Cloud Traffic/event analysis United States Australia, Belgium, Brazil, Canada, Chile, Finland, Germany, Hong Kong, India, Indonesia, Japan, Netherlands, Poland, Singapore, South Korea, Switzerland, Taiwan, United Kingdom https://support.google.com/policies/contact/general_privacy_form
Functional Software, Inc. (dba Sentry) Citrix Workspace Monitor logs and events United States Austria, Canada security@sentry.io
Google Analytics Citrix Cloud Traffic/event analysis United States Australia, Belgium, Brazil, Canada, Chile, Finland, Germany, Hong Kong, India, Indonesia, Japan, Netherlands, Poland, Singapore, South Korea, Switzerland, Taiwan, United Kingdom https://support.google.com/policies/contact/general_privacy_form
Google Cloud Platform Intelligent Traffic Management Traffic logging and analysis United States Australia, Belgium, Brazil, Canada, Chile, Finland, Germany, Hong Kong, India, Indonesia, Japan, Netherlands, Poland, Singapore, South Korea, Switzerland, Taiwan, United Kingdom https://support.google.com/policies/contact/general_privacy_form
NetActuate (formerly Host Virtual, Inc.) Intelligent Traffic Management Connectivity monitoring, logging and analytics United States Australia, Brazil, Canada, France, Germany, Hong Kong, India, Japan, Netherlands, Romania, Singapore, South Africa, Spain, United Arab Emirates, United Kingdom privacy@netactuate.com.
iboss, Inc. Citrix Secure Internet Access Networking and security services United States Argentina, Australia, Brazil, Bulgaria, Canada, China, Colombia, Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Netherlands, Poland, Singapore, South Africa, South Korea, Spain. Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom,  privacy@iboss.com
LaunchDarkly (Catamorphic Co.) Citrix Cloud
Citrix Endpoint Management
Traffic/event analysis United States Not applicable privacy@launchdarkly.com
Limelight Networks Intelligent Traffic Management Traffic management United States Canada, Brazil, France, Germany, Hong Kong, India, United States, Italy, Japan, South Korea, Netherlands, Singapore, Ukraine, United Kingdom, Israel privacy@llnw.com
Microsoft Azure All Storage and diagnostics United States https://www.microsoft.com/en-us/worldwide.aspx https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule
Microsoft Defender for Endpoint (formerly Microsoft Defender Advanced Threat Protection [MDATP]) Citrix Cloud
Citrix Content Collaboration
Security monitoring United States https://www.microsoft.com/en-us/worldwide.aspx; https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule
Neustar Citrix Web App & API Protection Application security United States Costa Rica, India, United Kingdom privacy@team.neustar
New Relic All Connectivity monitoring, logging and analytics United States Australia, France, Germany, Ireland, Israel, Japan, Singapore, South Korea, Spain, Switzerland, United Kingdom privacy@newrelic.com
Pendo All In-app communications United States Israel, Japan, United Kingdom gdpr@pendo.io
SendGrid (Twilio) All Email Service Provider United States United States, India, Germany, Colombia, Ireland, Hong Kong, United Kingdom, Australia, Germany, France, Sweden, Czech Republic, Brazil, Singapore, Japan, Canada, Estonia privacy@twilio.com
Softlayer (IBM) Intelligent Traffic Management Security monitoring United States Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Costa Rica, Cyprus. Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Lithuania, Malaysia, Mauritius, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Romania, Russia, Singapore, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, The Slovak Republic, United Arab Emirates, United Kingdom, Vietnam DPA.Help.project@uk.ibm.com
Splunk All Connectivity monitoring, logging and analytics United States Australia, Canada, China, France, Germany, Hong Kong, Japan, Netherlands, Poland, Singapore, South Korea, Sweden, Taiwan, United Arab Emirates, United Kingdom dpo@splunk.com
Stackpath (formerly Highwinds) Intelligent Traffic Management Traffic management United States Australia, Brazil, Germany, Netherlands, South Korea, Singapore United Kingdom Privacy@overturepromo.com
Sumologic Intelligent Traffic Management Connectivity monitoring, logging and analytics United States Australia, India, New Zealand, Poland, South Korea, Sweden, United Kingdom privacy@sumologic.com Emea-privacy@sumologic.com
Zenlayer (formerly C3Networks Inc.) Intelligent Traffic Management Connectivity monitoring, logging and analytics United States Brazil, Germany, Hong Kong, India, Indonesia, Japan, Malaysia, Mexico, Netherlands, Philippines, Russia, Singapore, Taiwan, Thailand, United Arab Emirates, United Kingdom, Vietnam Admin@zenlayer.com

Sub-processor

Citrix Service(s) Services Performed HQ Location(s) Other Locations Inquiries
Telesign Citrix ShareFile Multifactor Authentication Mechanism United States Republic of Serbia PrivacyOffice@telesign.com
Sub-processor Citrix Service(s) Services Performed HQ Location(s) Other Locations Inquiries
Bold360 (Genesys) Citrix Support Live chat and messaging. United States Australia,, Bermuda, Brazil, Canada, Germany, Guatemala, Hungary, India, Ireland, Israel, Mexico, Netherlands, Singapore, United Kingdom privacy@logmein.com
Coveo Citrix Knowledge Center Usage Analytics and indexing to speed response. United States Canada, United Kingdom coveoprivacy@coveo.com
LogicMonitor Citrix Managed Services Used to monitor our customers’ Citrix environments. United States Australia, India, Japan, United Kingdom, Sweden, Singapore privacy@logicmonitor.com
Salesforce Citrix Support and Account Services Customer Service management, authentication and communications. United States Argentina, Australia, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Israel, Italy, Japan, Mexico, Morocco, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom https://www.salesforce.com/form/contact/contact-privacy.jsp
ServiceNow Managed Services Support tool for optional paid consulting services. United States Australia, India, Ireland, Japan, Netherlands, United Kingdom privacy@servicenow.com
Slack As Needed Internal communication tool United States Australia, Canada, France, Germany, India, Ireland, Japan, Netherlands, Singapore, South Korea, Sweden, United Kingdom Privacy@slack.com
Citrix Corporate Entity
Country
Citrix Systems Inc. United States
Citrix Systems Canada, Inc. Canada
Citrix Sistemas do Brasil Ltda. Brazil
Citrix Systemas de Argentina, S.R.L. Argentina
Citrix Sistemas de Chile Ltda. Chile
Citrix Sistemas de Colombia SAS Columbia
Citrix-Systems Technologies Costa Rica SRL Costa Rica
Citrix Sistemas de Mexico, S. de RL de CV Mexico
Citrix Systems Puerto Rico Corp. Puerto Rico
Citrix Systems GmbH Austria
Citrix Systems Belgium S.P.R.L. Belgium
Citrix Systems Czech Republic SRO Czech Republic
Citrix Systems Denmark ApS Denmark
Citrix Systems Finland Oy Finland
Cedexis Sas France
Citrix Systems France SARL France
Citrix Systems GmbH Germany
Citrix Greece MEPE Greece
Citrix Systems Ireland Ltd. Ireland
Citrix Systems International GmbH Ireland
Citrix Systems Italy S.r.L. Italy
Citrix Systems Netherlands B.V. Netherlands
Citrix Systems Poland Sp. Zo.o Poland
Citrix Systems Spain, SL Spain
Citrix Systems Sweden AB Sweden
Citrix Systems International GmbH Switzerland
Citrix Systems Norway AS Norway
Citrix Systems International GmbH Russia
Citrix Systems Turkey YVH Ltd S Turkey
Citrix Systems UK Ltd. United Kingdom
Citrix R&D Limited United Kingdom
Citrix Systems International GmbH Dubai
Citrix Systems Saudi Arabia LLC Saudi Arabia
Citrix Systems South Africa (Pty) Ltd. South Africa
Citrix Systems Asia Pacific Pty Ltd. Australia
Citrix Systems Information Technology (Beijing) Ltd China
Citrix Systems Hong Kong Limited Hong Kong
Citrix Systems India Private Limited India
Citrix R&D Pvt. Ltd. India
Citrix Systems Singapore Pte Ltd. Indonesia
Citrix Systems Japan Kabushiki Kaisha Japan
Citrix Systems Korea Ltd. Korea
Citrix Systems Malaysia Sdn Bhd Malaysia
Citrix Systems New Zealand Ltd. New Zealand
Citrix Systems International GmbH Philippines
Citrix Systems Singapore Pte Ltd. Singapore
Citrix Systems Taiwan Ltd. Taiwan
Citrix Systems Asia Pacific Pty Ltd. Thailand
Wrike Australia PTY LTD  Australia
Wrike Czech, s.r.o.  Czech Republic
Wrike Ireland Limited  Ireland
Wrike Japan K.K.  Japan
Wrike Netherlands B.V.  Netherlands
Wrike Russia Limited  Russia
Wrike, Inc.  United States

Citrix Wrike Services

Sub-processor Services Performed HQ Location(s) Other Locations Contact Information
Amazon Web Services Storage and diagnostics United States Australia, Bahrain, Brazil, Canada, Costa Rica, France, Germany, Hong Kong, India, Ireland, South Korea, Singapore, South Africa, Sweden, Taiwan, United Kingdom https://aws.amazon.com/contact-us/compliance-support/
Coresite Storage United States   Sales@CoreSite.com
Equinix Storage Netherlands United States, Brazil, Canada, Colombia, Mexico, Australia, China, Hong Kong, Japan, South Korea, Singapore, Bulgaria, Finland, France, Germany, Ireland, Italy, Netherlands, Portugal, Poland, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, Oman PrivacyOffice@equinix.com
Google Cloud Platform Disaster Recovery United States Canada, United States, Brazil, Chile, Australia, Indonesia, Singapore, Hong Kong, Japan, South Korea, India, Finland, Netherlands, United Kingdom, Germany, Poland, Switzerland https://support.google.com/policies/contact/general_privacy_form
SendGrid (Twilio) Email service provider United States United States, India, Germany, Colombia, Ireland, Hong Kong, United Kingdom, Australia, Germany, France, Sweden, Czech Republic, Brazil, Singapore, Japan, Canada, Estonia privacy@twilio.com
Sub-processor Wrike Service Services Performed HQ Location(s) Other Location(s) Contact Information
Docebo Inc. Wrike Discover Training portal management United States Canada, France, Greece, Italy, United Arab Emirates, United Kingdom https://www.docebo.com/company/contact/
Sisense Inc. Wrike Analyze Reporting add-on United States
Australia, Israel, Japan, Ukraine, United Kingdom privacy@sisense.com
Snowflake, Inc. Wrike Analyze Reporting storage United States Australia, Canada, France, Germany, India, Japan, Netherlands, Singapore, Spain, Switzerland, Sweden, United Kingdom privacy@snowflake.com
Unito Inc. Wrike Project Syncs Add-on Jira integration and synchronization United States Canada legal-questions@unito.io
Workato, Inc. Wrike Integrate Add-on App integration and automated workflow United States Australia, Japan, Philippines, Singapore Spain support@workato.com
Sub-processor Services Performed Categories of Customer Content or Logs Processed HQ Location(s) Other Location(s) Inquiries
Adtrib Inc. (k/n/a/ MaestroQA) Quality assurance   United States   privacy@maestroqa.com
Docebo Inc. Training portal management   United States Canada, France, Greece, Italy, United Arab Emirates, United Kingdom https://www.docebo.com/company/contact/
Talkdesk, Inc Phone system   United States Australia, United Kingdom, France, Portugal, Canada, Spain, Brazil
privacy@talkdesk.com
Salesforce Customer Relationship Management   United States Canada, Argentina, Brazil, Mexico, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom, Israel, Morocco, Singapore, Australia, New Zealand, China, Hong Kong, India, Japan, South Korea privacy@salesforce.com
Zendesk Email communications   United States Australia, Brazil, Canada, France, Poland, Mexico, Denmark, Germany, India, Ireland, Japan, Philippines, Singapore, United Kingdom, South Korea privacy@zendesk.com
Citrix Corporate Entity
Country
Wrike Australia PTY LTD 
Australia
Wrike Czech, s.r.o.  Czech Republic
Wrike Ireland Limited Ireland
Wrike Japan K.K.Wrike Japan K.K.   Japan
Wrike Netherlands B.V.  Netherlands
Wrike Russia Limited Russia
Wrike, Inc.  United States