About XenApp and XenDesktop install and upgrade metrics

The anonymous user experience metrics gathered by Citrix will provide us with a better understanding of how XenApp and XenDesktop deployments are installed, upgraded, configured or removed. This information will be used to improve quality, reliability and performance of the product.

Frequently asked questions

How does this feature work?
The XenApp and XenDesktop installers collect anonymous experience metrics each time the installers are launched. This functionality is enabled by default.

In XenApp and XenDesktop 7.11, the installers’ graphical interface contains a check box (selected by default).
In later XenApp and XenDesktop versions, there is no check box; you can change the default action in PowerShell or the registry.

Can I view the data before it is sent?
When the functionality is enabled, XenApp and XenDesktop installers write logs to a temporary location, %ProgramData%\Citrix\CTQs\. Once the user exits the installer, logs are securely sent to Citrix via HTTPS and deleted from the temporary location. Using a JSON viewer, logs can be viewed before they are sent to Citrix by navigating to %ProgramData%\Citrix\CTQs\ before exiting the XenApp or XenDesktop installer.

Will the data collected be anonymized?
Yes, metrics sent to Citrix do not contain customer identifiable information.

How does Citrix protect the privacy of the information?

  • We do not collect any personally identifiable information.
  • We use a random identifier created at install time, which tracks data transfers over time.
  • We do not record information such as IP addresses, server names, or domain names.
  • All data is sent using HTTPS directly to Citrix servers – we do not use third party data hosting services.
  • All data is secured on Citrix servers and is accessible only by authorized individuals.

What data does Citrix collect?
We collect basic information about how our product is installed, such as which components were installed, the number of restarts it took to complete the installation, the total time it took to complete the installation, plus the operating system, language, and version of the product installed. We use the information to measure our product performance, create solutions to common problems, and improve the experience.

Will I be contacted by Citrix if I send anonymous installation experience metrics to Citrix?
No. The information we receive is anonymous.

If you have any questions, please contact your Citrix account manager, Support professional, Service Provider, or send us feedback.

For more information about how Citrix manages customer data, please see the Citrix Privacy Policy.