Only Citrix X1 Mouse delivers the complete mobile workspace experience to iPad and iPhone devices by enabling mouse precision to virtual Windows apps and desktops.
Frequently Asked Questions
iOS 8.3+, iPad3+, iPhone 5+, Windows PC (with Bluetooth 4.0), Windows 7, Windows 8, and Android 4+
Mice purchased from the Citrix Store or an authorized Distributor will have a 90 day warranty. Mice obtained as part of the Citrix Synergy X1 Mouse giveaway do not qualify for a warranty. If an issue with a purchased Citrix X1 Mouse occurs, customers should follow the diagnostics instructions on the Citrix X1 Mouse website to troubleshoot their issue. If the issue persists, customers should obtain their Order Number and enter a request for a replacement mouse on the Citrix X1 Mouse website. Once you submit a request for a return, Citrix operations will review your request and respond within 10 days.
Citrix agrees to ship the Citrix X1 Mouse within 5 days after order acceptance, tracking information will be provided with your X1 Mouse order.
Customers in USA, EU & Singapore can order mice from the Citrix Store and Distributors. Customers located in Norway, Switzerland, Turkey, Iceland, Liechtenstein, Monaco, Guatemala, San Marino, Macedonia, Albania, South Africa, Canada, Australia, India, Russia, Belarus, Russia, Kazakhstan, Armenia, Japan, China, Brazil, New Zealand, South Korea, Mexico, Taiwan, UAE, Israel, Argentina, Saudi Arabia can only purchase mice from Distributors. All other restrictions are outlined at http://www.citrix.com/about/legal/security-compliance/export.html
Apple does not provide native mouse support for iOS. The Citrix X1 Mouse communicates directly with Citrix Receiver as opposed to communicating with iOS. Citrix X1 Mouse and Citrix Receiver utilize Apple’s publically supported APIs to establish the Bluetooth communication (BLE) between the X1 Mouse and Citrix Receiver. The mouse functionality is only available on XenApp and XenDesktop hosted apps and desktops and Citrix ShareConnect, ShareConnect and GoToMyPC mobile apps, the mouse will not function for other iOS apps. The mouse can also be used on a non-iOS device, in which case the X1 Mouse behaves just like a standard Bluetooth 4.0 mouse.
No. The Citrix X1 Mouse delivers mouse functionality to Citrix Receiver, ShareConnect, ShareConnect and GoToMyPC apps on iPads and iPhones. It functions as a standard Bluetooth-enabled mouse on Android, Mac and Windows devices. X1 Mouse will not provide mouse functionality to non-Citrix iPad and iPhone apps.
Customers are urged to troubleshoot the mouse using the diagnostic instructions on Citrix.com (see below). The Citrix Receiver support team is trained to troubleshoot X1 Mouse integration issues, but physical issues with the X1 Mouse should be handled via the request a return form on Citrix.com. Customers are also encouraged to purchase Software Maintenance for their XenApp and XenDesktop environments to get access to the latest troubleshooting tools, techniques and resources.
XenApp and XenDesktop 7.x and XenApp 6.5 have been tested and validated, but the mouse should work for all version of XenApp and XenDesktop utilizing the Receiver for iOS 5.9.5 or higher.