Gartner: 2021 Market Guide for Desktop as a Service

The DaaS market is forecast to grow 253% in just three years—with good reason

The rapid increase in remote and hybrid work has made DaaS a major priority for organizations. See why:


of virtual desktops served to remote users will be DaaS by 2024


of surveyed organizations have invested or will invest in DaaS within two years


of all enterprise PC users will rely on DaaS within three years

As you face a rapid increase in your remote and hybrid workforce, we believe desktop as a service (DaaS) solutions should be a priority for your organization. In our view, this Gartner Market Guide for Desktop as a Service offers valuable insights as you determine your DaaS vendor and DaaS strategy, including:

  • Recommendations for “I&O leaders responsible for DaaS strategies”
  • “I&O leaders” investment plans for “DaaS and Cloud Application Virtualization”
  • Best-fit and worst-fit cases for DaaS

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Frequently asked questions

DaaS is a managed secure cloud app and desktops service that quickly and efficiently delivers virtual desktop and application workloads from the public cloud. The service is offered as a subscription from the provider with varying levels of management and features available.

DaaS is incredibly turn-key which allows customers to go from nothing to cloud-delivered virtual desktops and apps within hours. Virtual desktop infrastructure does not have the same benefits as DaaS since it is an on-premises solution. VDI solutions are more limited.

  • DaaS offers a simplified way to deliver virtual apps and desktops from the cloud to any device. 
  • It offers greater simplicity, agility, and often cost savings as well compared to on-premises and customer-managed solutions. 
  • IT can quickly scale and deploy apps and desktops up, or down, to users across the globe and pay for what they use. 

The DaaS provider makes available all the required cloud infrastructure and management components. Subscribers, sign-up for the service and provision the type and number of cloud virtual machines required to support their workloads. Then users connect from any device over the Internet to securely access these resources.