2016 Desktops-as-a-Service Global Market Trends: The Service Provider Perspective

The market for Desktops-as-a-Service (DaaS) and cloud-hosted desktops continues to mature and evolve to incorporate changing IT infrastructure models, add new services, and provide packaged applications and IT services to larger organizations.

In Q3 2016, the Citrix Service Provider Center of Excellence conducted a global survey of these service providers to gain insights into the evolution of this emerging market, and where possible, compare the results with surveys from previous years. This year’s survey generated more than 800 responses from Citrix Service Providers, up from 500 responses in 2015, an increase that may signal increased interest and intensity in DaaS and other mobility services compared to previous years. Survey responses represented from more than 25 countries on five continents, illustrating the global appeal of DaaS and apps delivered as a service.

The responses suggest that the market for DaaS and cloud-hosted desktops is maturing and expanding based on the following high-level takeaways:

  • Expectations for growth remain in-line with survey results from previous years with 70 percent of respondents anticipating DaaS revenue growth, and more than 10 percent anticipating growth of over 50 percent.
  • Larger organizations are embracing DaaS and apps delivered as a service, with 13 percent of respondents serving customers with more than 500 seats compared with 6 percent in the previous year.
  • Service providers continue to rely on their own IT infrastructure, with slightly more embracing the Microsoft Azure and Amazon Web Services clouds than in previous years.
    • 73 percent of respondents currently rely on their own IT infrastructure
    • More than 50 percent plan to move to a cloud-based infrastructure in the next 12 months
  • A significant portion of service providers (37 percent) have introduced Office 365 as a managed service, while demand for other services appears to be either consistent with previous years.
  • Vertical markets served by Citrix Service Providers remained consistent, including manufacturing, financial services, retail, healthcare, legal and government as the vertical markets listed.

DaaS Global Market Trend Survey: Key Research Findings

Get the full report with more questions and insights

Download now