DaaS Global Market Trends

Customers and hosted service providers want to know: is the Desktops-as-a-Service (DaaS) market growing? Should service providers specialize in a specific vertical market, choose to expand into hosted mobility or networking or focus on a complete hosted workspace? Are others successfully delivering services from the cloud, or is it better for service providers to build their own infrastructure?

The Citrix Service Provider Center of Excellence recently conducted its third annual survey of over 2,600 Citrix Service Providers worldwide who deliver DaaS along with other IT services, gaining insights into how the DaaS market is evolving. More than 500 service providers from 40 countries provided responses. Here's what they said.

Please select your primary vertical market specialty.

DaaS providers are finding the greatest traction in the financial services, healthcare and manufacturing vertical markets

"Providing technology solutions to CPA firms is challenging. Public accounting has a complicated workflow and is subject to tax laws that are constantly changing. A typical company might use 60 different applications that require specialized backends and database servers. A commoditized approach isn’t the answer."

- Roy Keely
Vice President of Market Strategy

In the next 12 months, what service(s) are you planning to add in order to grow your business?

Complete hosted workspaces are popular, plus service providers see the opportunity in specialized hosting services as well.

Hosted mobility, networking and file sharing are increasing in demand from hosted service buyers.

"By providing our customers with a hosted MDM solution, we are able to address our customers’ demands for secure mobile device management with a solution that is a natural extension to our hosted services portfolio."

- Eric Simmons
Sr. Director, Enterprise Wireless Solutions

What do you anticipate for DaaS revenue growth over the next 12 months?

Most Citrix DaaS providers anticipate significant revenue growth over the next yearspacer

"Our success in hosted apps and desktops continues to out-pace our former lines of business. A key differentiator to success is the addition of networking solutions to our expanded offering - giving customers the flexibility and security required in today's cloud solutions market."

- Paul Kunze
Vice President, Sales and Marketing

"The Citrix Service Provider program is one of the fastest growing businesses within our cloud portfolio for service providers. We see an expanding growth rate of actually 55% YoY in 2015. Based on the economic advantages, the acceptance of providing XenApp and XenDesktop as a service at the customers’ side is increasing as well."

- Udo Schillings
Advanced Digital Network Distribution GmbH (ADN)

Which hypervisor do you primarily use?

For Citrix DaaS providers, hypervisors are a personal choice — and many providers use more than one

Service providers like the flexibility to choose their hypervisors.

What infrastructure model do you use or plan to use to deliver services?

Most providers use their own data center or co-located data centers to offer DaaS, and anticipate a greater trend toward cloud-delivery and hybrid models

DaaS Global Market Trends Survey

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