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The following lists provide information related to the third-party sub-processors that may have access to Customer Content when providing cloud or support services to Citrix customers. Customer Content means any data uploaded to Customer’s account for storage or data in Customer’s computing environment to which Citrix is provided access in order to perform the Services.
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Sub-processor |
Cloud Service(s) | Services Performed | HQ Location(s) | Office Location(s) | Contact Information |
|---|---|---|---|---|---|
| Microsoft Azure Gov | All | Storage and diagnostics | United States | https://www.microsoft.com/en-us/worldwide.asp | Microsoft Corporation |
| Amazon Web Services Gov Cloud (DNS Route 53) | Al |
Domain Name Service (DNS) | United States | https://www.amazon.jobs/en/locations/ | Amazon.com LLC |
| New Relic | All | Connectivity monitoring, logging and analytics | United States | https://newrelic.com/about/contact-us | New Relic, Inc. |
Sub-processors used for providing support services:
| Sub-processor | Citrix Service(s) | Services Performed | HQ Location(s) | Office Locations | Inquiries |
|---|---|---|---|---|---|
| LogicMonitor | Managed Services | Used to monitor our customers’ Citrix environments. | United States | https://www.logicmonitor.com/contact | LogicMonitor |
| Salesforce | All | Customer Service case management, authentication, chat and email communications. | United States | https://www.salesforce.com/company/locations/ | salesforce.com inc. |
| ServiceNow | Managed Services | Support tool for optional paid consulting services. | United States | https://www.servicenow.com/company/locations.html | ServiceNow, Inc. |
| Slack (Salesforce) | As Needed | Internal communication tool used by Engineering | United States | https://slack.com/about | Slack Technologies, LLC |
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