The following lists provide information related to the third-party sub-processors that may have access to Customer Content when providing cloud or support services to Citrix customers. Customer Content means any data uploaded to Customer’s account for storage or data in Customer’s computing environment to which Citrix is provided access in order to perform the Services.
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| Sub-processor |
Location | Cloud Service(s) | Services Performed |
|---|---|---|---|
| Microsoft Azure Gov |
United States | All |
Storage and diagnostics |
| Amazon Web Services Gov |
United States | All | Storage and diagnostics |
| New Relic |
United States | All |
Connectivity monitoring, logging and analytics |
Sub-processors used for providing support services:
| Sub-processor |
Location | Citrix Service(s) | Services Performed |
|---|---|---|---|
| Direct Line Inc. | United States | Intelligent Traffic Management | Phone support |
| LogicMonitor | United States | Managed Services |
Used to monitor our customers’ Citrix environments. |
| RingCentral | United States | RightSignature |
Support call routing |
| Salesforce | United States | All | Customer Service management, authentication and communications. |
| ServiceNow | United States | Managed Services | Support tool for optional paid consulting services. |
| Slack | United States | As Needed | Internal communication tool |