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Sub-processors for Citrix Cloud government & support services

The following lists provide information related to the third-party sub-processors that may have access to Customer Content when providing cloud or support services to Citrix customers.  Customer Content means any data uploaded to Customer’s account for storage or data in Customer’s computing environment to which Citrix is provided access in order to perform the Services.

Sub-processor
 Location Cloud Service(s) Services Performed
Microsoft Azure Gov
 United States All
 Storage and diagnostics
Amazon Web Services Gov
 United States All Storage and diagnostics
New Relic
 United States All
 Connectivity monitoring, logging and analytics

Sub-processors used for providing support services:

Sub-processor
 Location Citrix Service(s) Services Performed
Direct Line Inc. United States Intelligent Traffic Management Phone support
LogicMonitor United States Managed Services
 Used to monitor our customers’ Citrix environments.
RingCentral United States RightSignature
 Support call routing
Salesforce United States All Customer Service management, authentication and communications.
ServiceNow United States Managed Services Support tool for optional paid consulting services.
Slack United States As Needed Internal communication tool